amazon, apple, facebook and google
TRANSCRIPT
Amazon, Apple, Facebook and Google4 Giants That Shaped Internet
Information System
Transaction processing system
Customer relationship
management system
Business intelligence system
Knowledge management
system
Types of Information System
1. Transaction Processing System (TPS)
Transaction processing
system
Data collection
Storage
Processing
Output
Eg. Air Ticket Booking
2. Customer Relationship Management System (CRM)
Customer Business
Business Other Business
Tracks customer activity
Tracks purchasing trend
Product Defect
Customer Enquiries
Product DefectFor product ideas
Collaboration Strategies
3. Business Intelligence System
Decision Making Process
Identify
Extract
Analyze Data
- Predict Future Sales- Summarize current cost- Forecast Sales Revenue
4. Knowledge management System
Redistribution and sharing with individuals of the organization
Organization and Dissection of Knowledge
- Innovation- Improving Performance- Integration and knowledge
retention
Creating and Dominating Markets
Striving to Diversify
Industries Served by Google
Content and Advertising
Entertainment industry
Entertainment industry
Financial Industry
Telecom and IT
Health Industry
Retail Industry
Google Revenue Model
Industries Served by Facebook
Content and Advertising
Entertainment industr
Financial Industry
Telecom and IT
Health Industry
Retail Industry
Facebook Revenue Model :
Industries Served by Amazon
Retail Industry
Entertainment industry
Financial Industry
Telecom and IT
Hardware
Amazon Revenue Model :
Industries Served by Apple
Hardware Industry
Entertainment industry
Financial Industry
Telecom and IT
Health Industry
Apple Revenue Model :
Customer relation
management
•Collects customer information including payment details through their searching, data mining, wish list etc. for faster transactions.•Analyse the information and provide service accordingly
• “Word of mouth” by satisfied customers increases website traffic and revenues.
Smart Analysis Search
•For tracking fraudsters amazon build this system, this system decreases and detects frauds by analysing behavioural pattern.
Simple Storage Service
•Simple storage service which offers software developers a highly scalable, reliable, and low-latency data storage infrastructure at very low costs.
Service Oriented
Architecture
•Soa is an approach used to create an architecture based upon the use of services. Services carry out some small function, such as producing data, validating a customer, or providing simple analytical services.
Information System used by Amazon
Information System used by Google
Increased customer
satisfaction •Good information system will speed up the process so that, the time required to serve a customer can be faster.
Improved quantity and
quality of information
•Information is an important component of business today. Who controls the information would act more responsive to changes and trends in the future.
Improved quality and
quantity management
decisions•It is inevitable that any decision-making relies heavily on information that
supports the policy to be taken
Information System used by Facebook
Transactional Processing
System•Handling operations:- It helps in handling the large amount of processes taking place at a given
moment.•Security:- This system also helps in securing the information from the intruders.•Sharing of resources:- Helps in sharing available resources and information among users.
Decision Support System
•Saves time:- DSS helps in reducing time for decision cycle as it provides timely information.•Improving efficiency:- This information system also helps in improving efficiency of decision making as
it helps in quick transfer of information and better data analysis.•Competitive Advantage:- Using DSS provides competitive advantage over other organisation due to
faster decision making.
Executive Information
System•Timely delivery of information:- This system helps in timely delivery of information thus keeping the
users and developers updated.•Graphical approach:- The information shared can be easily understood as it is graphical in nature.•Improved communication:- Helps in improving the communication between the users and developers.
Information System used by APPLE
Executive Information
System
•Input data entry device:-This information system allows user to enter, verify and update data easily and quickly.
•Graphic based:- The data entered in textual and statistical form can be converted into visual form.
•Filtering of data:- Executive information system can also be used to filter useful data.
Transactional Processing
System
•Sharing of resources:- Transaction support system can be used to share information among various users.
•Time management:-This system also performs the task of managing the time taken by different tasks. It shifts the operation to the time when the system’s resources are less busy.
Decision Support System
•Time Saving:- Helps in reducing decision cycle time, increase productivity of employees and timely information for decision making.
•Improve interpersonal communication:- Helps in improving collaboration and communication between decision makers.
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