how to be successful like walt disney zac burac, aaron king, & katie lorig october 1, 2014

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How to be Successful Like Walt

DisneyZac Burac, Aaron King, & Katie Lorig

October 1, 2014

Walt Disney• An Animator with a

Dream• 32 Academy Awards• 7 Emmy Awards• 5 Resorts, 11 Theme parks…• Movie Studios• Mass Media Network• Cruiseline• The World’s Most Famous

Personality

“If you can Dream it…”

-Walt Disney

…You can do it!• Believe

• Stop Talking and Start Doing

• Don’t be Afraid of Failure

• Strong Core Values• The Keys to Success

• Respect• The Magic of Cast• Guestology

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Believe“When you believe in a thing,

believe in it all the way, implicitly, and unquestionably.”

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“The way to get started is to quit talking and begin

doing”

• Walt didn’t wait for opportunities; he went and found them.• He had no set career or profession.• He did however, have his keys and values.

• Took advantage of opportunities and also looked for them

• Courage to dream got the ball rolling.

“You may not realize it when it happens, but a kick in the teeth

may be the best thing in the world for you.”

• Walt wasn’t afraid to fail.• Oswald• Disneyland

• Walt saw opportunities in midst of failures.• Financial failures eventually lead to success.

Here’s What You Can Do

• Stop talking and start doing.• Have courage to dream.• Don’t be afraid to fail.• Hold true to yourself.

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Core ValuesSafety, Courtesy, Show, &

Efficency.

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“Whatever you do, do it well. Do it so well that when people see you do it they will want to

come back.”

• Safety• Courtesy• Show• Efficiency

Safety

• Disney's most important key to success.

• Most universal key• Perception is

reality

Which Dwarf are You?

CourtesyBe Happy - make eye contact and smile!

Be like Sneezy - greet and welcome each and every guest. Spread the spirit of Hospitality…It’s contagious!

Don’t be Bashful - seek out Guest contact.

Be like Doc - provide immediate service recovery and be a leader.

Don’t be Grumpy - always display appropriate body language at all times.

Be like Sleepy - create DREAMS and preserve the “MAGICAL” Guest experience.

Don’t be Dopey - thank each and every Guest!

Show

• Everything has a purpose whether known or hidden.

• On stage or back stage

• Costumes

Efficiency

• Every cast member matters

• Stay one step ahead

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Respect“My business is making people,

especially children, happy.” – Walt Disney

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“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream

a reality.”

• What a Cast!• The Magic of Cast

• Three Fold Orientation• Organizational Culture• The Show

“To all who come to this happy place: Welcome. Disney land is your land.”

• Guestology:• The art & science of knowing and understanding customers.

• Quality Standards• Delivery Systems

• Cast, Setting, Process

• Integration• No Strings Attached

Be a Cast Member in Your World

Be a ‘Cast Member’• Life is a Customer Service

Department• Smile• Seek out Others• Preserve the magic?...

Make Life Sweeter• Make Smart Career Choices

• Employer of Choice• The Power of a Common

Purpose

We create happiness by providing the finest entertainment for all people of all ages,

everywhere.

“All our dreams can come true, if you have the courage to pursue

them.”

– Walt Disney

“I happen to be kind of an inquisitive guy and when I see things I don’t like,

I start thing, why do they to be like this and how can I improve them?”

-Walt Disney