(1) facts slides

Facts About Automotive Technicians

Automotive Shops

in Jordan and most Arab countries !!

Shops size are very small

No room for equipmentsCan’t handle traffic

Shops use basic tools only

Hammers ,

screw drivers and

wrenches …

NOprofessional tools

Shops are not designed for professional work

Te c h n i c i a n s

performing physical work

Most technicians leave dirty finger prints and grease spot on the floor mats

Most technicians are

Guessing

… No testing or diagnose

No Education (high school at most)

حياته طول الجهالة ذل تجرع ساعة العلم مرارة يذق لم ومن

Shop use code reader when scanning for "Check Engine"…they have no clue how to diagnosing problems.

VSScan Tool

more than $5000

Code Reader Less than $500.00

How shop owners running their shop

Drinking coffee & smoking …

Technician's salary is too low

Electricians and mechanics are two different business

The work LABOR is not discussed ahead of time ….

but after work

The work LABOR is not discussed ahead of time …. but after work,

which creates an argument @ the end.

فاكتتبوا تبايعتم !! اذا

Most shops do not provide invoice receipts.

Receipts includes:Date Type of workLabor chargeWarranty& more ….

Customers bring their own parts…

NO customer service!!

Most shops don't have change for money !!

Many times the customer have to break $10.00 or $20.00 bill.

Most shops do not open up on time (9:00 & 9:45 is conceder the same) …

opening the shop in the morning depends on the person MODE !!

The car just got it out of the shop

No customers follow up after the service!!

No organizations or associations to follow or investigate.

Conclusion !!

Conclusion !!

Conclusion !!

Most shops suffers

Appearance

AttitudeAbility

Dirty floor

Staff

uni

formShop entrance

Office desk

Shop tools

Finger prints

Appearance

Attitude

No ManagementNo Customer Service

No Treatment

Ability

No Customer Satisfaction

No TrainingNo Education

Bad Service

Remember

!!

People will judge your business by the 3 A’s

OMG!! Dogكيف بدي آخد الـ

عل المكنسيون

AAttitude

Appearance

Ability

What is the Solution