5 must haves for msps webinar

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- The Rise of IT Monitoring and Security Services - Why Add IT Monitoring and/or Security Services to Your Current Offerings? - Top Five “Must-Have’s” for Adding IT Monitoring and Security Services

TRANSCRIPT

5 “Must Haves” for MSPsIT Monitoring and Security Services

Benjamin Powell June 2014

2© Copyright 2014 AccelOps, Inc. All rights reserved.

1

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3

4

Agenda

The Rise of IT Monitoring and Security Services

Why Add IT Monitoring and/or Security Services to Your Current Offerings?

Top Five “Must-Have’s” for Adding IT Monitoring and Security Services

Q&A

3© Copyright 2014 AccelOps, Inc. All rights reserved.

Top Managed Services Offered

Remote IT Monitoring

Managed Storage, Backup,

Recovery

Help Desk

Patch Management

Managed Security Services

94%

91%

89%

89%

85%- MSP Mentor

4© Copyright 2014 AccelOps, Inc. All rights reserved.

Increase your

margins

!

Why Should You Offer IT Monitoringand Security Services?

Growing cloud

services need

monitoring

!

Upsell commoditized customers

!The need for security will

only increase

!

© Copyright 2014 AccelOps, Inc. All rights reserved. 5

1Use a single platform forIT Monitoring + Security

6© Copyright 2014 AccelOps, Inc. All rights reserved.

Single platform for IT monitoring and security

SecurityNetwork

Monitoring

Performance

Monitoring

ChangeMonitoring

Application Monitoring

Security

Network monitoring

Performanceavailability

Change monitoring

Application monitoring

© Copyright 2014 AccelOps, Inc. All rights reserved. 7

2Support all infrastructures

including different cloud architectures

8© Copyright 2014 AccelOps, Inc. All rights reserved.

Support all infrastructures

Local

Remote office

Isolated DMZ

Private Cloud

Hybrid Cloud

Public Cloud

9© Copyright 2014 AccelOps, Inc. All rights reserved.

MSP Devices

Collector

MSP Hybrid – With/Without Collectors

Customer D

Collector

Customer E

MSP Data Center

AccelOps Claster

Customer A

Customer B

Customer C

Customer Devices in MSP data Center

© Copyright 2014 AccelOps, Inc. All rights reserved. 10

3Be able to fix remote problems

quickly and easily

11© Copyright 2014 AccelOps, Inc. All rights reserved.

CustomerMSP

AccelOps Cluster AccelOps Collector

Secure VPN

Fix remote issues quickly and easily

12© Copyright 2014 AccelOps, Inc. All rights reserved.

Fix remote issues quickly and easily

No need to host and maintain a local jumpbox at each location or isolated DMZ.

No need for a specialized dedicated VPN device at each location.

Access is restricted from Role Based access within AccelOps.

No need to maintain and distribute VPN software and configurations for each customer site.

© Copyright 2014 AccelOps, Inc. All rights reserved. 13

4Take advantage of

multi-tenant architecture

14© Copyright 2014 AccelOps, Inc. All rights reserved.

HTTPS (SSL)

HTTPS (SSL)

Multi-tenant architecture

Collector

Customer 2

Collector

Customer 1 Data

Center

Hypervisor

15© Copyright 2014 AccelOps, Inc. All rights reserved.

Multi-tenant architecture benefits

All customers into the same solution and deployment

Your customers can have duplicate/overlapping IP addresses between each other

Data is segregated by organization

Role based access limits admins or customers visibilities, features and functionality.

Rules and reports can be deployed to one, multiple or all customers.

MSP can cross-correlate data across all organizations

MSP can view one or all organizations from a single dashboard.

16© Copyright 2014 AccelOps, Inc. All rights reserved.

Role Based Access for Your AdminsGranular Roles can be applied.

Customer 1

Customer B

Customer c

Customer d

MSP Admin 1

MSP Admin 2

MSP Admin 3

The Cloud MSPAdministrators/OOerators

WindowsAdmin

DatabaseAdmin

FirewallAdmin

17© Copyright 2014 AccelOps, Inc. All rights reserved.

Role Based Access

18© Copyright 2014 AccelOps, Inc. All rights reserved.

Consolidated Monitoring

19© Copyright 2014 AccelOps, Inc. All rights reserved.

Incident Notification Policy

20© Copyright 2014 AccelOps, Inc. All rights reserved.

Bundled Reports

© Copyright 2014 AccelOps, Inc. All rights reserved. 21

5Work with

all virtualization hypervisors

22© Copyright 2014 AccelOps, Inc. All rights reserved.

Work with all virtualization hypervisors

AccelOps can plug into any cloud service such as Google, AWS, and Rackspace running on the following HyperVisors:

VMware ESX(i)

RedHat KernelVirtualization Manager (KVM)

23© Copyright 2014 AccelOps, Inc. All rights reserved.

Top 5 “Must Have’s” for MSPs

Work with all virtualization hypervisors

Support all infrastructures including different cloud architectures

Use a single platform for IT Monitoring, Security, and Compliance1

2Be able to fix remote problems quickly and easily3

Take advantage of multi-tenant architecture4

5

© Copyright 2014 AccelOps, Inc. All rights reserved. 24

Thank you for attending today!

Q&A

www.accelops.com

1.408.490.0903

info@accelops.com

@accelops

facebook.com/accelops

Request a demoor free 30-day trialinfo@accelops.com

Download the white paper “Five Must Have’s for MSPs” at http://bit.ly/1jMVS3N

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