5 steps to contact centre transformation
Post on 22-Jan-2018
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5 steps to implementing
successful contact centre
transformation
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Focus on what you want to achieve
See the big picture from the outside-in
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Redesign and create a new vision
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Ensure cultural adoption is a priority
Keep agents on board
Develop a mentoring culture
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What does success looks like?
Do you have a base line?
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See and promote the productivity benefit for everyone
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