9 skills competency matrix
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PRESENTATION
SKILL COMPETENCIES MATRIX
for Malaysia ICT Industry
July 2, 2013
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INTRODUCTION
The study on the Skill Competencies Matrix for the
Malaysia ICT Industry which was completed in 2010
is an initiative undertaken by MDeC to establish
a common Terms of Referencefor knowledge workers, employers in the ICT sector,
institutes of higher learning, and government
planners.
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Years of supply demand imbalance fuel
intense competition for talent and increasepressure on competitiveness
Lacked a centralmeeting pointplatform
Implemented
multiple solutionsto stop the gap
Spent huge
$$$ to studyimbalance
Have no
commonlanguage
Bridging the supply and demand imbalance
IndustriesUniversities
supply demand?
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Linking industry and university
Industry look for essential job functions and
required experience while academia speakabout skills and knowledge learnt
The SECRET is to link betweenthe Skills Competency and Job Functions
Document the linkage in a matrix and
make it as a Terms of Reference
IndustriesUniversities
supply demand
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Adopting a structured approach
Adopt a structured approach to classify the job
types and industry Mirror a hierarchical system of classification
used in the living organism study - taxonomy Critical to define the most logical principle of
classification to group the jobs
Level 1
Level 2
Level 3
Level 4
Order
Family
Genus
Species
Industry
Value Chain
Function
Skills
Living Organism Skills Matrix
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Before we get to the Skills
Competencies Matrix, lets review
the target usersof the
classification.
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Terms of Reference
Government
Planners
University
Administrators
Working
Professionals
StudentsEmployers
1
2
3
45
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Government
Planners
University
Administrators
Working
Professionals
StudentsEmployers
1
2
3
45
Terms of Reference
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Standardize job descriptions
Identify core and elective skills
Have better understanding of job fit
Use to recommend training needs
Know range of salary for specific jobroles
Use for work appraisal andcompensation scheme
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Terms of Reference
Government
Planners
University
Administrators
Working
Professionals
StudentsEmployers
1
2
3
45
Understand job expectation and job fit/match
Calibrate salary expectation
Better knowledge of market rate and skills
expectation
Less dissatisfaction on overpay and underpay
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Terms of Reference
Government
Planners
University
Administrators
Working
Professionals
StudentsEmployers
1
2
3
45
Pursue education with clearer
understanding of job expectation
Assist to select right courses or
subjects and relevant projects focus
Aware of the skills competency levelsrequired
Know the range of salary and
expectation
Use to chart career path
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Terms of Reference
Government
Planners
University
Administrators
Working
Professionals
StudentsEmployers
1
2
3
45
Understand precisely what the industry wants and
requirement
Be more objective when developing curriculum forentry level jobs
Define the fundamental body of knowledge required
for job groupings
Objectively introduce projects and assignments to
develop the required skills
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Terms of Reference
Government
Planners
University
Administrators
Working
Professionals
StudentsEmployers
1
2
3
45
Better understanding of Talent Development requirements
and Training Needs of the Industry
Improve ROI of Training and Development plans
Focus on differentiating factors
Improve quality of data collection and measurement
Enable focus on high-value jobs and skills expectation
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I know you are keen to get to
the Skills Competencies
Matrix, but lets us share the
key findingsin the process of
classification.
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Sharing the key findings
Level 2
Level 3
Level 4
Level 5
By Cluster
By Value Chain
By Function
By Naming
Level 1 By Industry
Classification FindingsLevel
ICT Industry
Job Clusters
Job Groups
Job Types
Job Titles432
114
17
4
1
Normal MSC Malaysia Industry Cluster - CMM,SSO & INT but in Skills Competency Matrix,
a new cluster (SDD) was classified and added Copyright 2013 DeltaKnot International Sdn. Bhd. All rights reserved.
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CMM SSOSDD INT
ICT Industry
MSC Malaysia Skills Competency Matrix
Creative
Multimedia
System Design
& Development
Information
Technology
Shared Services
& Outsourcing
Creative Content
Pre-Production
Creative Content
Production
Creative Content
Post-Production
Creative Content
Management
Architectural Design
IC Design
System Design
Software Engineering
Software Development
Database Management
Technical Support
IT Consultancy
IT Sales & Marketing
IT Management
Contact Centre
Human Resources
Finance & Accounting
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Level 1
Level 2
Level 3
Level 4
By Industry
(ICT IndustryMSC focus)
By Industry Cluster
(MSC Malaysia Cluster)
By Job Grouping
(Job Value Chain)
By Function
(Job Types)
Level Classification
CMM SSOSDD INT
ICT IndustryMSC Malaysia
Job Types Job Types Job Types Job Types
Level 5By Naming
(Job Titles)Job Titles Job Titles Job Titles Job Titles
Special
Study
By Entry Level
(Job Titles)Job Titles Job Titles Job Titles Job Titles
Matrix
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27 25 42 20
112 64 180 76
75 47 71 46
Total of 432 job titles studied across the 4 clusters,
239 job titles (55%) are suitable for entry level
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Content of Skills Competency Matrix
14 vital information captured
in each Matrix
Challenge was to dissect thejob value chain and identify
the skills requirements andcompetency expectations
Lack of industry consistency,
scale of operation and paceof technology usage arecritical elements dictating thecontent of matrix
1. Industry Cluster
2. Job Type3. Job Code
4. Job Description
5. Job Grouping
6. Education Level7. Similar Job Titles
8. Experience Level
9. Certification Level
10. Salary Range
11. Technical Skills
12. Soft Skills
13. Competency Expectation
14. Entry Level
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Now, lets take a look at the
Skills Competencies Matrix
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An example of a skills competency matrix
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5
1
2 3
4 6
7
8
9
10
13
15
11
12
14
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1Industry Cluster in
which this job titlefalls under
3 Job Codeassigned to
this job title
2 Most common JobTitle used for this
job function
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5
Job Groupingwithin this
industry
cluster
6
Academicqualification
preferred by
employers
4
Description ofJob Function
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7
Other job titlesused for the
same job function
8
Job level & industry
experience applicablefor this job type
9Industry certification & salary range
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10Description of
technical skillsassociated to
this job function
11 Skills indarker shade are
required skills
12 Skills inlighter shade are
elective skills
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13
Level of core
soft skillspreferred by
employers
14Description
of competency
expectation
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Herere the next steps on the
Skills Competencies Matrix
NEXT STEPS
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NEXT STEPS
SCM 2.0 which is currently ongoing and expected to be completed
later this year, will focus on the following:
Review & update job groups, job types and skill competencies
for each job type
Provide snapshot of salary ranges for each job type
Provide professional industrial certification for each job type, ifany
Provide job demand & high value job (HVJ) indicators for each
job type
Searchable Online version
KEY ENHANCEMENTS SCM 2 0
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KEY ENHANCEMENTS-SCM 2.0High Value Job
Indicator
Job Demand
Indicator
TRIZRM 2,000-RM 2,500
Salary Range Certification
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Thank you for your time.
Please contact us for
further information.
DeltaKnot International
www.deltaknot.com
Steven Teosteven@deltaknot.comMobile:012 200 6909
http://www.deltaknot.com/mailto:steven@deltaknot.commailto:steven@deltaknot.comhttp://www.deltaknot.com/
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