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Behavior of Staff using lntranet for the CAT Teleeom Public Company

Limited: a Case on the Staff Working at the Headquarter

Cholanart Intaragumhaeng

I Fg;y 1 A Term Paper Submitted in Partial Fulfillment of the Requirements

for the Degree of Master of Science

Department of Telecommunication Management

Graduate School, Dhurakij Pundit University

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Term Paper ~ i t l e Behavior of Staff using Intranet for the CAT Telecom Public Company

Limited: a Case on the Staff Working at the Headquarter

Author Cholanart Intaragumhaeng

Term Paper Advisor Gp. Cap. Dr. Weerachai Chaokamnerd

Department Telecommunication Management

Academic Year 2007

ABSTRACT

The objective of this research was to study (1) to know behavior of staff using

Intranet in work (2) to find out about their environmental factor regarding the use of Intranet in

work (3) to identify the problems, obstacle to the use of Intranet in work and to seek the opinion

of the staffs of The CA'T Telecom Public Company Limited on htranet. The populations were

collected horn 346 staffs at the headquarters of The CAT Telecom Public Company Limited.

Questionnaires were used to collect the data. Statistical techniques used for data analysis were

percentage, mean, standard deviation, one way ANOVA and T-test by SPSS Program.

Results of the study are as follow:

1. Staffs with different age, education and work experience are different in using the Intranet.

There is no significant difference in term of the lntranet use among staffs with different gender

and job classification.

2. The satisfaction of service and hardware system is different in using the Intranet.

3, Every individual sampled claimed to use the Intranet. Most of the staffs were willing to use

Intranet in their work at a moderate level. The objective of using the Intranet for receives the

news in organization at a high level. The select of service is searching such as regulations and

announcements at a high level. Most of the samples use it once a day more than sixty minutes.

Timely updates of information and an insufficient number of computers were the

problems most frequently voiced. Jlerefore, the recommendations arising from this research are

that the information on the Intranet should be comprehensive, complete, modern, and up-to-date;

at the same time it should support the development of knowledge and bring about effective

innovations for the organization in consonance with current: principles of knowledge

management. DPU

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4 3. Love and Belonging Need

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4 fitju 64;

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k lid 5 a (Independent Variable )

1. boya~6u~t iu~murnwv~~wf in~iw 1 X t d 1.1 LWfi

1.2 o1q

1.3 s z ~ v n i r ~ f i ~ i 4 w19

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hll d I ~ U S S (Independent Variable)

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U O P II~GVI nnn i n r naulnu 41iin (aniau) i?u Q-n q~mIw'*rrin~1uqnnu8~n~~Q114 Y

u3nn 41u7uw'sna~ 2,556 nu

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nmutumou (Multiple Stratified Random Sampling) ~ R U A ~ A ~ U ~ ~ R I U ~ U R W & d ~ M i B d a w e

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t i ~ u ? o l ~ ~ u u ~ ~ u o t n ~ ~ ~ i a ~ d i ~ ~ f i u ~ # q w f ~ ~ ~ mTi uitniu' (TWO yamane) 8 p a ~ 1 ~ u da~ulnr I 3.54 % U D S ~ I M ~ U ~ S E T I ~ ~

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Stratified Random Sampling) T R u I C ~ ~ hi

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1. m~~lnwlnducplr r (Validity) ~ ~ U ~ ~ P I I A U U ~ O U O I U ~ ~ ~ ~ ~ ~ J M P J I ~ ~IIL~YUO dd d I

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ita-~nr ~ ~ ~ ~ ~ ~ ~ J ~ ~ Y P I ~ ~ ~ O ~ O J I ~ " ~ ~ I ' L J I I I A " ~ U ~ % " ~ ~ ~ ~ I ~ ~ ~ ~ ~ ~ ~ ~ O U ~ I ? ~ I ~

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% d ~ bkfl3'~ SPSS (Statistical Package for the Social Science) !&dl a = 0.86 A &

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l k 9 u ~ ~ i ~ r i ~ u ~ ~ u i 1 u ~ ~ ~ o s ' n ~ ~ ~ 9 ~ i ~ d a ~ ~ 1 ~ ~ ~ ~ ~ d ~ ~ ~ ~ i ~ ru d~Gns~ulnqj (or'~iaru5) 4 - fw$wum 346 ~ i ? ~ t i i ~ d ~ 1 i ~ ~ ~ ~ s w ~ n i n J i u d ~ ~ ' ~ 1 w ~ i u a olmr nnn Tnsnuuinu (VIP%)

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2. ~ U T I J ~ ~ I ~ U Sede 5 ~&IIJ 1d0 l f l 45~~d~ l~~161~ Ordinary li a ci m r n t u o n l ~ u n 1 s ~ i f u 4 o ~ n 1 ~ ~ 1 ~ f l ~ ~ 1 ~ a a ~ n ~ 1 1 ~ a ~ ~ 0 ~ f i ~ ~ 0 1 u ~ ~ ~ i ~ ~ 1 m ~ ~ ~ ~ u

5 Scale ~ ~ M U W R : I I U U & ~

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WG~I~IUU?GTI nt1~1 %WT~OJUIFIU i i f i m (UHIYU)

3.5.3.3 ~ U U S ~ I U ~ F I ~ 3 ~ ? ~ u ~ i l n o ~ r d o r n 5 ~ + ~ 1 u ~ ~ u e r ~ ~ d ~ 1 ~ 1 ~ . i f ~ (Content,

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(Content, l f i 0 ~ 1 ) 87~5Yfl~~nalu~r?.d"w nrlw ~~lswuulmu ilfh (un1Tu)

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R C ~ S I U RP~M I P ~ ~ ~ ~ I U I ~ U (UMIWU)

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3.5.4.2 1195iiOl (Coding) J ~ I L ~ ~ u u ~ T ~ I v ~ ~ TI ( ~ n t a )

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Ilmms61uxu ~m~daru2nwaCo ya

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3.5.5 noAl?Iumfbn1zM"4o~n -- - 3.5.5.1 i f f l f ~ I ¶ f Q W % afllul (Descriptive Statistics)

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