accelerating digital government with docusign · 2020-01-02 · accelerating digital government...

Accelerating Digital Government with DocuSignBarton Phillips, VP Public Sector, DocuSign

DOCUSIGN CONFIDENTIAL

The Digital Frontier forState and Local Government

Privacy & Security

Citizen Service Internal Productivity

Citizen Service

Source: Deloitte, compiled from survey of 1,200 government officials from over 70 countries

55%

89%94%

Early Developing Maturing

Importance of digital and customer/citizen service by level of digital maturity

Anytime, anywhere from any device

#1 ratedmobile app

Most comprehensive customer success programs

Citizen Service

Internal Productivity

Source: McKinsey report, Nov 2016, “Transforming government through digitization”

“Digitizing behind-the-scenes processes offers the most potential productivity gains…justas governments should digitize high-volume services first, they should digitize labor-intensive, costly processes before others.”

- McKinsey

Internal Productivity

Source: Third party value engineering assessment for select DocuSign public sector customers

time savings9 days

ACCELERATE MISSION DELIVERY

REDUCE COSTS

per document$35

error reduction92%

GET IT RIGHT THE FIRST TIME

Source: DocuSign transaction data (2016 calendar year)

<15 Min51%

<1 Hour62%

<1 Day84%

Focusing Your Employees on Citizen Service, Not PaperworkDocuSign Average Completion Time

“As government systems age, security risk goes up and cost

efficiency goes down”- Accenture

Confidence in government Cybersecurity

Privacy & Security

Source: Accenture

27%All citizens

• Passed 325 security and risk controls

• ISO 27001:2013-certified

• SSAE 16 examined and tested

• 12 Signer authentication options

Privacy & Security

DocuSign Product & Platform

Unparalleled Availability

ManageExecutePrepare

• Documents• Data• Workflow

• Authentication• Signatures • Templates

• Reporting• Retention• Audit Trail

Platform

Product

World ClassSecurity

Global Architecture

OpenIntegration Framework

Standards-Based

Signatures

DocuSign Meets Your Needs

Out-of-the-box

Popular productivity apps

Industry-specific apps

Easy-to-use

Quick to deploy

Flexible

Legacy systems

High volume

Multiple deployment options

Embed in websites

Stand AloneApps

Custom End-to-End Workflows

Pre-Built Integrations

Digitization in State and Local Governments

Public Sector is Embracing DocuSign39 States and 400+ City, County, and Municipal Organizations

Non-customer

State Gov’t customer

Local Gov’t customer

Digitizing Core Agency and Department Processes

Judiciary &Enforcement

Health &Human Services

Tax Collection Education Housing &Development

Mobile probation officers in the field

100%Digital parole and probation departments

100%“Going digital with DocuSign is a total revamping of how we do business, not only with the citizens, but within our agency, our personnel and our organization.” –Keith Perry, Deputy CIO, Georgia Department of Community Supervision

95%reduction in average approval time for new business applications, from 3 weeks to less than 1 day

““Digitization isn’t just about modernizing. It’s about genuinely improving access for people who need it the most.” – Former CIO, City and County of San Francisco

63departments using DocuSign

10xAcceleration in contract processing time

100%of public-facing documents available online

“We’ve seen the biggest win with mobile. Directors can be out of the office for several weeks at a time. Now they can sign while in the field.”

- Teresa Schlaffer

Administrative Services

Fire Department

Information Services / IT

Human Resources /

People Operations

Treasurey & Tax

Procurement / Purchasing

Other

Alameda County +

$2.6MAnnually

Alameda County$2.6 M Estimated Annual Benefits from DocuSign Digital Transaction Management

Notes: 1 – Assumes $118K fully loaded annual cost per FTE; 2.6M represents 0.1% of County of Alameda operating budget (~$2.75B);Disclaimer: Illustrative DocuSign Point of View representation. Not an indicator or guarantee of future benefits. Terms and conditions of VE study apply.

$1MHard Dollar Savings

$1.6MProductivity Gains

Estimated savings for 73.5K documents sent:

• Eliminating delivery costs

• No printing/scanning costs

• No physical storage costs

• Labor efficiency

• No manual processing of paper documents

Equivalent to adding 15 FTEs1

without growing headcount!

IncreaseCounty Objectives

• Improve constituent and employee satisfaction

• Accelerate Climate Initiative Goals

Citizen Service Internal Productivity

Accelerating Digitization in Mississippi