anne brinsden – manager of standards and outcomes measurement unit

Department of Human Services

Quality, everyone’s business, all of the Quality, everyone’s business, all of the timetime

Anne BrinsdenQuality and Sector Development BranchDisability Services DivisionPresentation to DISTISS Wednesday 4 March, 2009

Better services, better outcomes, Better services, better outcomes, stronger communities stronger communities

•People with a disability have the right to experience the best possible physical, mental, emotional and social health and wellbeing

•People with a disability experience differences in:

– living conditions– educational opportunities– employment options– protection of human rights– access to transport– health

Victoria’s policy directionVictoria’s policy direction

• A Fairer Victoria• Growing Victoria Together• The Victorian State Disability

Plan 2002 – 2012• The Disability Act 2006

The Quality Framework for Disability The Quality Framework for Disability Services in VictoriaServices in Victoria

• An endorsed policy on service quality for people with a disability incorporating the Standards for Disability Services in Victoria

Outcome Standards Industry Standards

• A way of collecting information about the effectiveness of the organisation in providing meaningful supports

• A way of improving practice based on outcomes that are most important to the support users

• A way of assessing compliance with aspects of the new Act

Focus on outcomesFocus on outcomes

Areas of life important to people

Future response and strategyFuture response and strategy

• Human rights perspective

• An outcomes focus

• Confirmed service quality

• Victorian Population Health Survey