blind men, elephants, tool integration and …

1 | 08/10/2020 |

WHAT’S NEXT?

Solution Consultant

2020-10-08

Martin E. Brüggemann, M.A.

Brüggemann – ModernRE2020 - Visualization

BLIND MEN, ELEPHANTS,

TOOL INTEGRATION

AND

VISUALIZATION.

2 | 08/10/2020 |

KEY TAKEAWAY FOR YOU.

• TL;DR

• It’s not enough to visualize your data or integrate your tools

• You need actionable data

• I offer you ideas for a “next stage”

• Stay tuned!

Brüggemann – ModernRE2020 - Visualization

3 | 08/10/2020 |

• Solution Consultant forInformation ManagementSoftware

• Therefore™

• IRIS Xtract

• Information Dynamics

• Scaling Agile Methods

• Sociocracy and Adaptive Leadership

HI, MY NAME IS…Martin E. Brüggemann Business Solution Consultant

Canon Austria My Topics

Brüggemann – ModernRE2020 - Visualization

4 | 08/10/2020 |

• Solution Consultant forInformation ManagementSoftware

• Therefore™

• IRIS Xtract

• Solution Consultant and Trainer for Jira, Confluence

• Solution Consultant and Trainer for Jama, Tasktop

• Scrum Master/Product Owner

• Agile Coach

• Project Analyst

• Project Management Director

• Technical Documentation Guy

HI, MY NAME IS…Martin E. Brüggemann Business Solution Consultant

RISE; Emarsys AG (<2017)

Canon Austria Software Quality Lab (<2020)

Brüggemann – ModernRE2020 - Visualization

5 | 08/10/2020 |

01

02

03

04

05

CONTENTSIntro. Meaning of this talk’s title.

We were blind - Databases.

Visualization.

Integration.

Combining integration and visualization.

What’s next? Outlook.

Brüggemann – ModernRE2020 - Visualization

6 | 08/10/2020 |

MEANING OF THIS TALK‘S TITLE.

“Let us inspect and know it by touch, of which we are capable”.

1. Hand on the trunk, “It is like a giant snake”

2. Hand on the ear, “a kind of fan”

3. Hand on leg, “like a tree-trunk”

4. Hand on side, “a wall”

5. Hand on tail, “a rope”

6. Hand on tusk, “like a spear”

Brüggemann – ModernRE2020 - Visualization

7 | 08/10/2020 |

RISKING LOCAL OPTIMA…

We all have a tendency to claiming to know the truth, based on a usually very limited, subjective experience.

• Within our limited perception…

• …without sufficient context…

• …we forget that other limited, subjective experiences may be equally true.

Brüggemann – ModernRE2020 - Visualization

8 | 08/10/2020 |

WE WERE BLIND - DATABASES.

• Data, not information(~lacking context)

• Very good at reporting what hasbeen…

• …what is…

• Poor at telling you what will be

Brüggemann – ModernRE2020 - Visualization

9 | 08/10/2020 |

VISUALIZATION.

• Great at showing trends, quickly intelligible

• Data becomes information

• Decision-making support

Risk:

• Visualizing the wrong thing

• Dashboard information mightlack context

Examples

• Nagios

• Kibana

• Tasktop Viz

Brüggemann – ModernRE2020 - Visualization

10 | 08/10/2020 |

INTEGRATION – MAKING DATA FLOW.

• Integrate tools to avoid local optima

• The goal:

Connect whole process chains and business data

• Examples

• Therefore™

• Tasktop Integration Hub

• Microsoft Teams with Webhooks

• Atomist

Brüggemann – ModernRE2020 - Visualization

11 | 08/10/2020 |

• Gives feedback, shows trends

• Data becomes information

• Adds more data sources

• Gives context

Visualization Integration

HAVING THE CAKE AND EATING IT.

Brüggemann – ModernRE2020 - Visualization

• No direct relation – it is either, or!

• Try “3 Ways of DevOps”

• Create, shorten and amplify feedback loops.

• Continued experimentation, to learn from mistakes.

12| 08/10/2020 |

IDEASRE

WHAT‘S NEXT?– from data to knowledge

Brüggemann – ModernRE2020 - Visualization

13 | 08/10/2020 |

FROM LOCAL OPTIMA TO SYSTEMIC OPTIMIZATION.

Let’s improve document quality by hiring another writer, does that affect customer support?

Does it affect the error rate if we had all phones, Slack and Skype muted?

Brüggemann – ModernRE2020 - Visualization

14 | 08/10/2020 |

FROM LOCAL OPTIMA TO SYSTEMIC OPTIMIZATION.

Let’s improve document quality by hiring another writer, does that affect customer support?

Does it affect the error rate if we had all phones, Slack and Skype muted?

• We don’t know, we just guess

• Just like the blind men in the fable

• Next step

• Use models and scenarios

• Combine visualization and integration

• Allow changes “inline”

Brüggemann – ModernRE2020 - Visualization

15 | 08/10/2020 |

FROM REPORTS TO MODELS AND SCENARIOS.

Brüggemann – ModernRE2020 - Visualization

16 | 08/10/2020 |

WHAT IS INFLUENCING MY SYSTEM?

Brüggemann – ModernRE2020 - Visualization

17 | 08/10/2020 |

ANNOTATIONS AND INLINE CHANGES.

Brüggemann – ModernRE2020 - Visualization

#1: Introducing

annotations.

Note in the appropriate

place what has been

changed where and

how.

#2: Allow inline

changes directly from

visualization.

Baselining/scenarios.

Use sliders to change

values directly inline

18 | 08/10/2020 |

USING TRIGGER TICKETS.

Brüggemann – ModernRE2020 - Visualization

#3: Using

trigger tickets.

Why leave

the interface?

19 | 08/10/2020 |

LARGER SYSTEMS, MORE DYNAMICS…

• Use system dynamics modeling software like Ventana Vensim

• Excel is also possible (…but takes longer to setup…)

Contact me to get you started!

Brüggemann – ModernRE2020 - Visualization

20 | 08/10/2020 |

KEY TAKEAWAY FOR YOU.

• TL;DR

• It’s not enough to visualize your data or integrate your tools

• You need actionable data

• I offered you ideas for a “next stage”

Brüggemann – ModernRE2020 - Visualization

21 | 08/10/2020 |

THANK YOU

Brüggemann – ModernRE2020 - Visualization

Questions? Feedback?

Martin.Brueggemann@canon.at