business habits changing ict innovations - a nordic perspective

Business habits changing ICT innovations- a Nordic perspective

”Connect Kazakhstan” Eurasian ICT Forum

Astana, 22 May 2012

Niklas Henricson

Vice President, Head of Communications

TeliaSonera Business Services

• Europe’s 5th operator• 172 million customers• Net sales 104 billion SEK

• 28 000 employees• HQ in Stockholm• Founded in 1853

NETWORKED READINESS INDEX

1. Sweden

2. Singapore

3. Finland

4. Denmark

5. Switzerland

6. Netherlands

7. Norway

8. US

9. Canada

10. UK

Global ICT ranking 2012

3

The case of SwedenTelecoms liberalization – among the first in Europe

4

1

2

3

4

5 Cold & remote country…

Co-op between Ericsson and TeliaSonera

Computer tax deduction

Early adopters

There are areas where There are areas where we don’t perform as we don’t perform as good and where we good and where we need to improve. This need to improve. This includes includes IT-usage in IT-usage in schoolsschools, within , within health health care care and among smaller and among smaller companiescompanies. .

5 ””Anna-Karin HattAnna-Karin HattMinister for Energy & ITMinister for Energy & IT

What’s next?

How ”smart” is Sweden?

6

V I R T U A L M E E T I N G S

M O B I L E W O R K I N G

C U S T O M E RS E R V I C E

D O C U M E N TS H A R I N G

S O C I A LM E D I A

Index 2012: 39

Index 2011: 38

Target index: 70

7

1980 1990 2000 2010 2012

4th generation Information society

COMPUTERS INTERNET MOBILITY SMART, SOCIAL, INSTANT & CONSTANT

BILLION MOBILE WEBUSERS

MILLION SMART PHONES SOLD

BILLION FACEBOOK USERS

THOUSAND APPS

BUSINESSACCESS

ENTERPRISETELEPHONY PLATFORMS

ATTENDANCE

DIRECTORY

CHAT

VPN

SECURITY

ENTERPRISEDATA

STORAGE

INTRANET

ENTERPRISEVIDEO & MEETING

SERVICESENTERPRISE

EMAIL

PAYMENTS

APPLICATIONS

ENTERPRISEDEVICES

STORAGE

WEB

FACEBOOK

TWITTER

PUBLIC VIDEO & CHAT

iCLOUD, DROPBOX, GMAIL

HOME ACCESS

PERSONAL DEVICES

O F

F I

C E

H O

M E

B Y O BI N N O V A T I O N

Business habits changing ICT innovations orICT innovations changing business habits?

NETWORK ACCESS (Fiber, xDSL, 4G, 3G etc)

Next phase of innovation

Restricted. 9

TECHNOLOGYPROCESSES

CULTURE & PEOPLE

INNOVATIONBY

BYOB

Thank you.