business intelligence best practice summit: dashboards in the service industry

DASHBOARDS IN THE SERVICE INDUSTRY

BSA LIMITED

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Company Overview

TECHNICAL DESIGN &

CONSTRUCT PROJECTS

TECHNICAL

MAINTENANCE SERVICES

TECHNICAL FIELD

FORCE SOLUTIONS

• A Market leader in the telecommunications & construction industries;

• Over 1,400 employees; plus

• 110 BSA trainees; and

• We engage over 2,000 contracting companies across Australia.

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Company Overview

54%

27%

19%

Specialists in all aspects of Heating, Ventilation, Air conditioning (HVAC)

and Fire Systems across commercial and industrial buildings. Includes

design, building, information modeling, manufacturing, construction and

commissioning.

Technical Design & Construction Projects

Installation and maintenance services for major Australian corporations

including: Optus, Foxtel, Telstra and Vodafone. Includes expertise in

telecommunications, digital hardware, fibre splicing, satellite and wireless

infrastructure and field force management.

Technical Field Force Solutions

Ongoing maintenance services for HVAC and Fire Systems. Created from

the maintenance services and now also includes Burke Air (WA)

Technical Maintenance Services

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25 Points of Presence Australia wide

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Cumbersome Planning/Forecasting

Challenges

Tight Margins

Systems Lacking Business User Acceptance

No Simulation / What if

URGENT CALL TO ACTION

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Key Objectives

Timely and Accurate Reporting

Transparency / Productivity

One Version Of The Truth

Automated Report /Dashboard Creation

Standardisation

BSA BI Architecture

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Summary

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Commercials

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Cost Categories

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Variations

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Detailed Variation

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Learnings

Usability

Key Benefits

Access to Data in Time

Quick Wins In Specific Area

Internal Knowledge for Future Projets

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The Future

Mobile Applications

To Do’s

Dashboards for different areas

Integrate with Planning