cets 2014 osborn new competency model

“ “In a world of learning and development where complexity is the enemy, [organizations need a] simple and nimble approach to delivering high quality learning, anywhere, anytime.

MICHAEL ROCHELLE Chief Strategy Officer

Brandon-Hall Group

What does it mean?

More connected?

More alone?

More risk?

Or, just more?

WTF?

What’s The Future of Learning?

WHAT I HOPE YOU’LL LEARN:

…. That a next generation of learning needs is emerging and needs a next generation learning professional to deliver

…. The elements of a next generation competency model for learning professionals

ALTERNATE COMPETENCIES

NETWORKINGCOLLABORATION

PRESENTATION SKILLS

DIGITAL LITERACY

LEADERSHIP SKILLS

Most learning was focused on delivering known skills to solve known problems.

volatilityuncertaintycomplexityambiguity

it’s a VUCA world…

THE % OF KNOWLEDGE IN YOUR BRAIN NEEDED TO DO YOUR JOB

1986 1997 2006

Source: Robert Kelly, Carnegie-Mellon University

We are moving from a world of problems, which demand speed, analysis and elimination of uncertainty to solve – to a world of dilemmas, which demand patience, sense-making and an engagement with uncertainty.

Denise Caron, It’s a VUCA World

Traditional approacheswon’t work…

No classroom is large enough.No individual is smart enough.

No response time is fast enough.No intervention is complete

enough.No program lasts long enough.

No solution is global enough.

…

Attempting to do more of what has been done in the past is not the answer. We need to do new things in new ways.won’t work…

RULES OF THE ROAD

MOBILE’S BIG IMPACT

YOUTUBE COMES TO WORK

RULES OF THE ROAD

Everyday we create

bytes of data…

So much that 90% of the data in the world has been created in the last two years alone.

SOURCE: IBM Understanding Big Data: Analytics for Enterprise Class Hadoop and Streaming Data

2.5QUINTILLION

Employee learning today is about preparing employees for jobs that don’t exist, yet…

MOBILE’S BIG IMPACT

9 out of 10 Americans already use their smartphones for work. Cisco BYOD Insights Report 2013

YOUTUBE COMES TO WORK

Over 6 billion hours of ….video are watched each month on YouTube…

that's almost an hour for every person on

Earth.

At least of employees already use their own smartphones/ devices to access work-related sites or information.

50%

NEW COMPETENCY MODEL

The Evolving Role of Training and Development

CONTENT CONCIERGE

Employee training and development …

What does it do?What does it look like?

Who does it?

…

What does it do?Resources and tools.Help employees perform better.

Prepare for jobs that don’t exist today.

What does it look like?

COLLABORATIVE

Network-based and driven

Content curators and creators

Smaller and decentralized

FLAT – fewer managers more SPECIALISTS

TECHNOLOGY dependent

Who does it?Informal leaders.

Employees.

Instructional designers.Classroom facilitatorsAdministrators

EVERYONE…

ASTD COMPETENCIES 2013

BUSINESS SKILLS GLOBAL MINDSET INDUSTRY KNOWLEDGE

INTERPERSONAL SKILLS

PERSONAL SKILLSTECHNOLOGY

LITERACY

Now ATD

ALTERNATE COMPETENCIES

NETWORKINGCOLLABORATION

PRESENTATION SKILLS

DIGITAL LITERACY

LEADERSHIP SKILLS

ALTERNATE COMPETENCIES

COLLABORATION

• Organization and team dynamics

• Communication• Innovation

COLLABORATION

ORGANIZATION AND TEAM DYNAMICS

COMMUNICATION

INNOVATION

ALTERNATE COMPETENCIES

NETWORKING

• Building trust• Emotional intelligence• Conversation skills

NETWORKING

BUILDING TRUST

EMOTIONAL INTELLIGENCE

CONVERSATION SKILLS

Knowledge

= POWER

Influence= POWER

ALTERNATE COMPETENCIESLEADERSHIP

SKILLS

• People development• Communicating vision• Motivating and engaging

LEADERSHIP SKILLS

PEOPLE DEVELOPMENT

COMMUNICATING VISION

MOTIVATING AND ENGAGING

POOR LEADERSHIP PRACTICES COST COMPANIES MILLIONS OF DOLLARS EACH YEAR - EQUAL TO OF ANNUAL SALES… 7%

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

POOR LEADERSHIP PRACTICESNEGATIVELY IMPACT:

EMPLOYEE RETENTION

CUSTOMER SATISFACTION

EMPLOYEE PRODUCTIVITY

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

AS MUCH AS OF AN ORGANIZATION’S VOLUNTARY TURNOVER CAN BE AVOIDED THROUGH BETTER LEADERSHIP SKILLS

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

32%

BETTER LEADERSHIP CAN GENERATE TO IMPROVEMENT IN CUSTOMER SATISFACTION SCORES …

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

3 4%

CORRESPONDING TO INCREASE IN REVENUE GROWTH1.5%

BETTER LEADERSHIP PRACTICES COULD ELIMINATE OF PRODUCTIVITY DRAG

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

5 - 10%

ALTERNATE COMPETENCIESPRESENTATION

SKILLS

• Developing presentations• Verbal communication• Information design

PRESENTATION SKILLS

DEVELOPING PRESENTATIONS

VERBAL COMMUNICATION

INFORMATION DESIGN

Whether you’re a CEO, senior manager, or educator, you create presentations that have incredibly high stakes.

Stock value, sales revenue, career promotions, and behavior changes are all influenced by presentations every day.

Nancy DuarteSlide;ology, Foreword

Americans’ Favorite Sport

Series10%

5%

10%

15%

20%

25%

30%

35%

40%

Pro FootballMajor League BaseballCollege FootballAuto RacingNBANHLCollege Basketball

35% NFL favorite sport

SANDWICHES AND STORYTELLING

ALTERNATE COMPETENCIES

DIGITAL LITERACY

• Learning technology• Social technology• Content mastery

DIGITAL LITERACY

LEARNING TECHNOLOGY

SOCIAL TECHNOLOGY

CONTENT MASTERY

Digital literacy defines those capabilities which fit an individual for living, learning and working in a digital society.

JISC - 2009

ALTERNATE COMPETENCIES

NETWORKINGCOLLABORATION

PRESENTATION SKILLS

DIGITAL LITERACY

LEADERSHIP SKILLS

CHRIS OSBORNVP OF MARKETINGCOSBORN@BIZLIBRARY.COM

@CHRISOSBORNSTL