chapitre 3

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Les décideurs (STO)

Stratégique• Cadre supérieur• Long terme (5 ans)

Tactique• Cadre intermédiaire• Court terme ( 1 an)

Opérationnel• Cadre terrain• Journalier, heure

Pour plus de détails…

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Analyse de cas

1. Analyse de la situation2. Identification du problème3. identification des solutions

Solution 1, solution 2, rien faire

4. Analyse de la solution (Avantage, désavantage)5. Choix de la solution (prise d’une décision)6. Mise en œuvre7. Rétroaction

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