chapter ten managing your stress. mcgraw-hill/irwin © 2005 the mcgraw-hill companies, inc., all...

CHAPTER TEN

Managing Your Stress

McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved.

10-2

LEARNING OBJECTIVES

Identify leading causes of stress

Describe personal stressors

Recognize stressful situations

Avoid stressful situations

Develop techniques for reducing stress

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10-3

THE IMPACT OF STRESSTHE IMPACT OF STRESSPercent distribution of all nonfatal injuries and illnesses and of cases of

neurotic reaction to stress involving days away from work, by industry, 1997

7

9

12

14

21

35

8

12

2

17

24

23

0 10 20 30 40

Wholesale trade

Transportation & utilities

Finance

Retail trade

Manufacturing

Services

Percent

Neurotic reaction to stress All injuries and illnesses

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10-4

WWHAT HAT IIS S SSTRESSTRESS

Job stress - harmful physical or emotional responses that occur when the requirements of a job do not match the capabilities,

resources, or needs of the worker.

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10-5

EEUSTRESSUSTRESS

Positive stress experienced when goals or objectives are achieved

Provides stimulation and exhilaration for personal expansion and growth

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10-6

HASSLES BY AGEHASSLES BY AGE

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10-7

HASSLES BY SEX AND HASSLES BY SEX AND RACE/ETHNICITYRACE/ETHNICITY

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10-8

RRECOGNIZING ECOGNIZING SSTRESSTRESS

Environmental factors

Job factors

Personal factors

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ENVIRONMENTAL FACTORSENVIRONMENTAL FACTORS

People

Physical factors

Occupational hazards

Nonergonomic situations

Organizational elements

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10-10

JJOB OB FFACTORSACTORS

Job structures

Job insecurity

Unreasonable goals

Conflicting demands

Repetitive tasks

Limited authority

Limited advancement opportunities

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PPERSONAL ERSONAL FFACTORSACTORS

Relationships

Physical condition and nutrition

Chemical use

Financial problems

Lack of “alone” time

Overworking

Inability to solve problems

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10-12

AAVOIDING VOIDING SSTRESS TRESS TTHROUGH HROUGH CCOMMUNICATIONOMMUNICATION

Be polite

Respond appropriately

Speak assuredly

Use “I” language

Communicate feelings

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10-13

MMAINTAINING AINTAINING YYOUR OUR SSANITY (1)ANITY (1)

Stay calm

Manage time effectively

Avoid procrastination

Prioritize tasks

Set realistic goals

Take frequent breaks

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10-14

MMAINTAINING AINTAINING YYOUR OUR SSANITY (2)ANITY (2)

Exercise regularly

Eliminate vagueness

Reduce personal tensions

Use positive self-talk

Vary your activities

Get more sleep

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10-15

MMAINTAINING AINTAINING YYOUR OUR SSANITY (3)ANITY (3)

Find a hobby

Take humor break

Be a realist

Take mental trip

Smile

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10-16

WWORKPLACE ORKPLACE VVIOLENCEIOLENCE

Preventing violence

Recognizing potential offenders

Identifying warning signs

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PPOTENTIAL OTENTIAL OOFFENDERSFFENDERS

White male – 35 to 45 yrsHistory of job changesTakes constructive feedback poorlyInterested in weaponsIdentifies with and talks about violenceLonerFails to take responsibilityMay use drugs or alcohol regularly

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IIDENTIFY DENTIFY WWARNING ARNING SSIGNSIGNS

History of violence

Romantic obsession

Alcohol or chemical abuse

Depression

Threatening behavior

Mental conditions