chatbots - anicca digital · chatbots over time what happened? turing devised a simple test. known...

Amazing Startup Inc. © Copyright 2015 - Company Inc.

2019 AND BEYOND

CHATBOTS

Amazing Startup Inc. © Copyright 2015 - Company Inc.

© Copyright 2018 - Jim RoweBot.

Chatbots -🔥HOT🔥 but not new

© Copyright 2018 - Jim RoweBot.

CHATBOTS OVER TIMEWHAT HAPPENED?

Turing devised a

simple test. Known as

the “Imitation Game,”

1950ALAN TURING

A popular online bot

that failed the Turing

test but the most

advanced bot of her

time.

1995A.L.I.C.E.

Created in 1966 by

Joseph Weizenbaum,

was one of the first

chatbots

1966ELIZA

Siri, Alexa, Google

Now, Cortana, Slack,

Telegram, Skype,

Messenger, WeChat

and more

NOW

© Copyright 2018 - Jim RoweBot.

IT’S LIKE THE WILD WESTTHE CHATBOT LANDSCAPE

© Copyright 2018 - Jim RoweBot.

WHERE TO START

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MESSENGER TODAY

•20bn Facebook Messages sent between customers and businesses each month -up from 8bn in 2018

•Growing number of integrations

•300,000+ chatbots now on Messenger. Up from 100,000 in 2016

WHERE ARE WE NOW?

© Copyright 2018 - Jim RoweBot.

BRAND ADOPTIONUSING MESSENGER TO GROW

© Copyright 2018 - Jim RoweBot.

WHICH IS BEST?

SIMPLE

Decision tree based. Moves conversation

down a pre-programmed route to a

CTA.

INTEGRATED

Able to collect and deliver data

instantly. e.g CRM or sales systems.

External data systems.

AI DRIVEN

The clever bot - understands intent and

context. Excellent at error handling.

THREE CHATBOT LEVELS

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5 - 1 0 Y E A R S

WHAT NEXT?OUR CHATBOT/VOICE/AI TIMELINE

CHATBOT ADOPTION

Growth driven by customer

desire and business cost

reductions VOICE

More and more devices

in our homes, cars and

businessesADVANCED AI

Pre-emptive, intelligent

and above all useful

1 0 - 2 0 Y E A R S

2 - 5 Y E A R S

© Copyright 2018 - Jim RoweBot.

QUESTIONS?UNDERSTANDING THE CHATBOT LANDSCAPE WITH JIM ROWEBOT