chatbots - anicca digital · chatbots over time what happened? turing devised a simple test. known...
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Amazing Startup Inc. © Copyright 2015 - Company Inc.
2019 AND BEYOND
CHATBOTS
Amazing Startup Inc. © Copyright 2015 - Company Inc.
© Copyright 2018 - Jim RoweBot.
Chatbots -🔥HOT🔥 but not new
© Copyright 2018 - Jim RoweBot.
CHATBOTS OVER TIMEWHAT HAPPENED?
Turing devised a
simple test. Known as
the “Imitation Game,”
1950ALAN TURING
A popular online bot
that failed the Turing
test but the most
advanced bot of her
time.
1995A.L.I.C.E.
Created in 1966 by
Joseph Weizenbaum,
was one of the first
chatbots
1966ELIZA
Siri, Alexa, Google
Now, Cortana, Slack,
Telegram, Skype,
Messenger, WeChat
and more
NOW
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IT’S LIKE THE WILD WESTTHE CHATBOT LANDSCAPE
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WHERE TO START
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MESSENGER TODAY
•20bn Facebook Messages sent between customers and businesses each month -up from 8bn in 2018
•Growing number of integrations
•300,000+ chatbots now on Messenger. Up from 100,000 in 2016
WHERE ARE WE NOW?
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BRAND ADOPTIONUSING MESSENGER TO GROW
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WHICH IS BEST?
SIMPLE
Decision tree based. Moves conversation
down a pre-programmed route to a
CTA.
INTEGRATED
Able to collect and deliver data
instantly. e.g CRM or sales systems.
External data systems.
AI DRIVEN
The clever bot - understands intent and
context. Excellent at error handling.
THREE CHATBOT LEVELS
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5 - 1 0 Y E A R S
WHAT NEXT?OUR CHATBOT/VOICE/AI TIMELINE
CHATBOT ADOPTION
Growth driven by customer
desire and business cost
reductions VOICE
More and more devices
in our homes, cars and
businessesADVANCED AI
Pre-emptive, intelligent
and above all useful
1 0 - 2 0 Y E A R S
2 - 5 Y E A R S
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QUESTIONS?UNDERSTANDING THE CHATBOT LANDSCAPE WITH JIM ROWEBOT