code of honour nov 08

Terblanche Property Solutions

Code of Honour

Our goal

To become one of the top 3 real estate companies measured by total property sales, rentals and market share in the Garden Route by 2011.

212 degrees

The Team

• The people who are making it happen

• You

Market Summary

• In the past 6 months in Mossel Bay:

– MacYoung closed

– Remax closed

– Rawson closed

– Sotheby’s closed

– Durr moved to smaller offices

– Bobby and other smaller agencies?

• We are growing

Why is that?

• Because of YOU!

• Are you proud of your achievements?

Why are we different?

• We stand for something

• Something bigger than ourselves

• We have values...

Our values

• We will respect ourselves and others in equal measure

• We will always act with irreproachable integrity

• We will continuously strive for service excellence

• As a matter of course, we will always go the extra mile

• We will always add value to our clients and thus to ourselves

What do values mean?

• They form the backbone of everything we do, say, think.

• They guide us in everything we do and so...

• We act in accordance with a Code

• A Code of Honour

Code of honour

• Respect:

– We are absolutely trustworthy

– We lead by serving

– We believe teamwork is essential to our success

– We are proudly loyal to this company and our colleagues

– We listen before we speak

– We believe in open communication

– We embrace absolute accountability

– We are humble

– We have an open-door policy

Code of honour

• Irreproachable integrity

– We do business fairly, honestly and lawful

– We are candid with ourselves and our colleagues

– We are consummate professionals

– We treat our customers and their info confidentially

– We say what we mean and do what we say

– We are transparent

Code of honour

• Continuous drive for service excellence

– We are obsessive about service excellence

– We will always exceed expectations

– We have a sense of urgency

– We will be specialists in our field and in our areas

– We will be on time, every time – no excuses asked and no excuses given

– We will answer every e-mail, call and letter in no more than 24 hours

Code of honour

• Going the extra mile, as a matter of course

– Good enough, to us, is not good enough

– We want to be the best at what we do

– We respect our competitors, but we are not overawed by them

– We know what our competitors are doing

– We will be better than them

Code of honour

• Adding value

– We know we exist because we provide a service

– Our customers are better off after dealing with us

– We exist to make a fair profit

– We will keep our costs down

This is our promise

• To our clients

• To our colleagues

• We will hold ourselves accountable

• We will be candid about keeping our promise

Only 1 question remains

• Are you ready to make it happen?