college technology services (cts) - services overview

College Technology Services

- Introduction

- CTS Support Services Overview

- Featured Services

College Technology Services

Introduction

- History

- Our Approach

- Our Scope

- Our Team

- CTS and the USC IT Community

College Technology Services

CTS Core Support Services

- College & Libraries Help Desk – CLHD

- Distance Learning

- Technology Enhanced Learning

- Application Development

- Web Services

- Research Technology Support

- Infrastructure / Accounts

- Other Services

College Technology Services

College & Libraries Help Desk – CLHD

- Customer Service Oriented Approach to IT Support

- Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones

- Network & Phone Activations

- Near 24/7 Support via clhd@usc.edu

- On-site, Remote and Walk-in Service

- Spare Parts Stock

- Apple & Dell Warranty Service

- Online Service Request Tracking via MyUSCCollege

- Classroom Multimedia Support

College Technology ServicesDistance Learning

- 1000’s of Course and Special Event Captures

- 100’s of Video Conferences

- HNB 100 & ACB 238 Studio Classrooms- Live / Archived Webcasts- Audio Podcasts- Starboard / Virtual Whiteboard- Dual Projectors- Document Camera- Built-In PC / Laptop Connection- DVD / VHS

- Adobe Connect Web Conferencing

- Traditional Video Conferencing

- Portable Webcasting Kits

- Slingbox TV

College Technology Services

Technology Enhanced Learning

- College Wiki

- Blackboard Support / Training

- Luna Insight – Image Management / Scanning Services

- Blogs – coming soon

College Technology Services

Application Development

- Over 50 Web Applications Developed

- Online Payment System For Donations & Revenue Transactions

- MyUSCCollege Portal

College Technology Services

Web Services

- Manage 150+ Departmental, Center & Lab Sites

- Department Site Redesigns

- Lab / Personal Sites

- Adobe Contribute Web Editing Tool

- College YouTube Channel – http://www.youtube.com/usccollege

College Technology Services

Research Technology Support

- Basic File Storage Offering

- Technology Consulting for Proposals - IT Costs / Hardware & Software Needs

- Web Prototypes

- Media Transfer Services

College Technology Services

Infrastructure / Accounts

- Store, Backup and DR - 8 Terabytes of Data

- 30 Virtual & 20 Physical Servers

- Extensive Use of Virtual Servers

- Arizona Disaster Recovery Site

- 24/7 Monitoring

- Manage 2000+ College & ITS Accounts

- “Checkout a Desktop” – coming soon

College Technology Services

Other Services

- Technology Consulting / Price Quotations

- “Test Drive” the latest technology

- Personalized and Group Training

- Laptop, Projector, Wireless Data Modem Checkout

- Final Cut / Adobe Premier Apple Editing Station

- Qualtrics Survey Tool – http://college.usc.edu/qualtrics

- College Collaboration System

- Laserfiche Document Management System

College Technology Services

Featured Services

- College Wiki

- Web Services

- Distance Learning Captures

- Adobe Connect

- Luna Insight

College Technology ServicesCollege Wiki

College Technology ServicesCollege Wiki

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesDistance Learning Captures

College Technology ServicesDistance Learning Captures

College Technology ServicesAdobe Connect

College Technology ServicesLuna Insight

College Technology ServicesLuna Insight

College Technology ServicesLuna Insight

College Technology Services

Contact Info:

cts@college.usc.edux02775ACB 530

John ParkerACB 539jrparker@college.usc.edux08113