comverse global services

In an Expanding World of Connected Possibilities, Partnerships Are Key to Your Success

Comverse Managed Services help you secure traditional revenues, monetize new connected opportunities, increase your efficiency, accelerate time-to-market of new initiatives – and reduce cost and risk.

Much to Offer: The Services We Provide

Comverse services cover the following service domains:

Business Processes Management & Consulting Services

Application Management Services

Operational Services

Infrastructure Management Services

The Comverse Managed Services offering delivers additional value to Comverse VAS, BSS and Mobile Internet customers at every stage of the product lifecycle: pre-production, the going-live process, and Post Go-Live.

Optimally tailored to address your actual needs, Comverse’s best-fit approach can include:

System Operations Focus on your core while Comverse experts manage, operate and optimize the entire system, specific business process, or services.

Build-Operate-Transfer (BOT) We bring your new system up to speed, stabilizing its operation, and then gradually transfer the knowledge and responsibility to you.

This usually follows a system transformation process.

Out Tasking Comverse experts perform ad-hoc tasks for a limited period of time.

Professional Resourcing Reinforcing your team with a Comverse SME (Subject Matter Expert).

The scope and the MS engagement model are based on analysis of your needs and goals, determining issues like:

Blend of Services

Required Roles

Service Duration

Division of Responsibilities

Tailoring Services to Meet Your Exact Business Needs

The Comverse Managed Services offering, ranging from Professional Resourcing to Managed Services, and covering all Comverse solutions, helps you to grow in new directions.

Communication Service Providers (CSPs) benefit from Comverse’s supreme knowledge and product familiarity, drawing from nearly three decades of experience and innumerable installations worldwide.

Flexible Managed Services business models, based on mix/match & correctly-sized services, enable you to fit the service blend to your exact needs, enabling you to focus on your core business and competencies to:

Do More: Boost profits from traditional business, offer more services, enter new domains, and provide a superior user experience and quality-of-service.

Faster: Accelerate realization of business and technological ideas and needs for rapid time-to-market and time-to-revenue.

For Less: Reduce TCO through operational efficiency and streamlined organization, less risk and leaner organization.

Comverse Global Services assists you to achieve optimal operational efficiency and expedite introduction of new services, while enhancing the Quality of Experience (QoE) and customer satisfaction.

Grow in New Directions / Boost Your Bottom Line

Comverse MS enables you to increase your knowledge and control of the system and its performance. Together we determine how you measure our service. The Key Performance Indicators (KPIs) we set jointly to support your business goals are consistently SMART:

Specific

Measurable

Achievable

Realistic

Time-driven

With the focus on you and with the conviction that Managed Services is about partnership, Comverse utilizes best practices and adopts industry standards, like eTOM and ITIL.

From preliminary Assessment, through the Planning, Building and Operating stages, to knowledge transfer through scheduled sessions and on-the-job training, we regard your business as if it were our own.

We constantly measure, audit and control activities to verify you get maximum benefit from the Service Level we committed to provide, and to ensure that all performance indicators remain green.

Proven Methodologies to Enhance Your Business Results

KPI Driven and SLA Committed Service Put You in SMART Control

Our managed services vision is at your service to put your business in a better place.

We draw from nearly 30 years of leadership experience in providing

services to Communication Service Providers, boosting the business success of more than 450 customers with unparalleled product and market knowledge.

Our active managed services engagements worldwide cover all domains, services and engagement models.

Service and Governance ModelThe governance model is set to ensure a constant flow of information between the companies at all levels.

The Comverse MS model reflects the agreed service scope. Key support elements include:

Managed Services Project Group Comverse group of experts (may include onsite and offshore members) that is allocated to you and are familiar with your project inside out.

Comverse Centers of Excellence (CCoE) The Project Group is backed up by the CCoEs, each specializing in a specific domain.

As needed, the Project Group gets assistance, remotely or via a dis-patched “swat team”, from a Product-oriented CCoE (Comverse ONE, Kenan, Messaging, Voice…) or from a functional-oriented CCoE (QA, System Care…).

Comverse Services provide Comverse customers with field-proven benefits:

Boost Business Growth Through improved TTM & agility.

Reduce TCO & Risk Through excellent service operations and predictable cost and service level.

Maximizing Your Benefits

Copyright ©2012 Comverse, Inc. All Rights Reserved. Comverse, its logo, the spark design, Kenan and Netcentrex are registered trademarks of Comverse Technology, Inc., or its

subsidiaries, in the United States and may be registered in other countries. Other denoted product names of Comverse or other companies may be trademarks or registered trademarks

of Comverse, Inc. or its subsidiaries, or their respective owners.

For more information on our products and services, visit

our website at: www.comverse.com or contact your

Comverse Service Representative

The materials presented here are summary in nature,

subject to change and intended for general information

only. BR 2012 0449

200 Quannapowitt Parkway Wakefield, MA 01880 USA

Tel:+1.781.246 9000 Fax:+1.781.224.8143

Why Comverse: Our Vision

Enhance Quality of Experience For end users.

Our superior product knowledge and modular suite of services sized and scoped according to your business needs allow you allocate staff to other important tasks and focus on your core.