creating a cultural competency training

Creating a Cultural

Competency Training

Oklahoma City Area Inter-Tribal Health Board Tribal Epidemiology Center

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To treat me, you must know me

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Roadmap

• Identifying the current issue• The proposed solution– What is cultural competency?– Why?– How?

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Current Issue“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with

others.” -- Tony Robbins

Unfamiliar with tribal customs Unfamiliar with communication methods Poor translations

English as second language Low educational & literacy levels Hesitant to ask questions Variation of acculturation

Poor or ineffectual treatment

+ =

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The Proposed Solution: What? Why?

• Create a cultural competency training program for tribal clinic healthcare workers to– promote cultural awareness and sensitivity – develop appropriate methods of communication

“Culture and language have considerable impact on how patients access and respond to health care services.” -- Department of Health and Human Services

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The Proposed Solution: What?

Increased efficacy in

cross-cultural

situation

Attitudes

Skills

Behaviors

Policies

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The Proposed Solution: How?

• 6 steps1. Develop buy-in from leadership 2. Find program champion3. Formalize cultural orientation planning

workgroup4. Recruit presenter and/or coordinator5. Customize the cultural orientation content6. Implement the cultural orientation program

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The Proposed Solution: How?

• 6 steps1. Develop buy-in from leadership 2. Find program champion3. Formalize cultural orientation planning

workgroup4. Recruit presenter and/or coordinator5. Customize the cultural orientation content6. Implement the cultural orientation program

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The Proposed Solution: How?

• 6 steps1. Develop buy-in from leadership 2. Find program champion3. Formalize cultural orientation planning

workgroup4. Recruit presenter and/or coordinator5. Customize the cultural orientation content6. Implement the cultural orientation program

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The Proposed Solution: How?

• 6 steps1. Develop buy-in from leadership 2. Find program champion3. Formalize cultural orientation planning

workgroup4. Recruit presenter and/or coordinator5. Customize the cultural orientation content6. Implement the cultural orientation program

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The Proposed Solution: How?

• 6 steps1. Develop buy-in from leadership 2. Find program champion3. Formalize cultural orientation planning

workgroup4. Recruit presenter and/or coordinator5. Customize the cultural orientation content6. Implement the cultural orientation program

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The Proposed Solution: How?

• 6 steps1. Develop buy-in from leadership 2. Find program champion3. Formalize cultural orientation planning

workgroup4. Recruit presenter and/or coordinator5. Customize the cultural orientation content6. Implement the cultural orientation program

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The Proposed Solution: How?

• 6 steps1. Develop buy-in from leadership 2. Find program champion3. Formalize cultural orientation planning

workgroup4. Recruit presenter and/or coordinator5. Customize the cultural orientation content6. Implement the cultural orientation program

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Cultural Competency Training Program:Improving the Healthcare of Native Americans

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THANK YOU!

FOR MORE INFORMATION CONTACT Cuyler Snider MPH Cuyler.Snider@OCAITHB.org