csn general conditions of international carriage for passenger & baggage
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8/21/2019 CSN General Conditions of International Carriage for Passenger & Baggage
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China SouthernAirlines Co. Ltd
General Conditions ofInternational Carriage for
Passenger & Baggage
EditedbyEditionGroupofGeneralConditionsofInternationalCarriage for Passenger & Baggage
February 1, 2011Version No. 4
GrantedbyGeneralManagerofChinaSouthernAirlinesCo.,Ltd:TanWangeng
Date of Granting:April 19, 2011
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REV 04ChinaSouthernAirlinesCo.,Ltd
GeneralConditionsofInternationalCarriageforPassenger&Baggage
Article0 GeneralRules0.0.1 Contents
Inordertoinsureefficientrunningofgroundhandlinginstations for the international passengers and baggage,General Conditionsof CarriageofPassenger&Baggage(hereinafter referred to as the Conditions) is madebyChinaSouthernAirlinesaspartofthepassengercarriagecontract.ThecontentsoftheConditionsinclude:
0.0.1.1 Definitions0.0.1.2 Applicability0.0.1.3 Tickets0.0.1.4 Fares,Taxes,FeesandCharges0.0.1.5 Reservations0.0.1.6 Ticketing0.0.1.7 Check-inandBoarding0.0.1.8 Baggage0.0.1.9 Schedules,Cancellations,AlterationsofFlights0.0.1.10 ChangestoPassengertickets0.0.1.11 Refunds0.0.1.12 ConductAboardAircraft
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REV 040.0.1.13 RefusalandLimitationofCarriage0.0.1.14 ArrangementsforAdditionalServices0.0.1.15 AdministrativeFormalities0.0.1.16 PassengerServices0.0.1.17 LiabilityforDamage0.0.1.18 EffectivenessandModification0.0.2 BasisofFormulation0.0.2.1 These Conditions are formulated on thebasis of Civil
AviationLawofthePeople'sRepublicofChina,theRulesof China on the International Civil Air Transport ofPassengersandLuggage,Large-scalePublicAirTransportCarrier Certification Rules of Operation (the
CCAR-121-R2),Operation
of
Civil
Aircraft
Airworthiness
Regulations(theCCAR-121AA),etc.
0.0.3 Implementation0.0.3.1 These Conditions are formulated as theprinciple for the
performance in station by staff of CSN as follows:domestic ticket sales, ground handling and groundhandling agents, etc. Any department or staff in relationwithdomesticpassengerandbaggagedelivery,includingsales branch, department, office and ground handlingagentsshallfullyabidetheseConditions.
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REV 040.0.3.2 TheissuanceandimplementationoftheConditionshelpto
standardize the international ticket sales, check-in andbaggage delivery, which leads to safetypriority, flightnormalityandexcellentservicequality.
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REV 04Article1 Definitions1.1 ThefollowingtermsusedintheGeneralConditionsof
InternationalCarriageforPassengerandBaggage(hereinafterreferredtoastheConditions)aredefinedasfollowsunlessotherwisespecified:
1.1.1 CSNmeansChinaSouthernAirlinesCompanyLimited.1.1.2 Conventionmeanswhicheverofthefollowinginstruments
thatisapplicable:TheConventionfortheUnificationofCertainRulesRelatingtoInternationalCarriagebyAir,signedatWarsaw,12October1929(hereinafterreferredtoastheWarsawConvention);TheWarsawConventionasamendedatTheHagueon28September
1955
(hereinafter
referred
to
as
the
Hague
Protocol);TheConventionfortheUnificationofCertainRulesforInternationalCarriagebyAir,doneatMontrealon28May1999(hereinafterreferredtoastheMontrealConvention).
1.1.3 CSNsregulationsmeansrules,otherthantheConditions,published
by
CSN
and
in
effect
on
date
of
publication,
governingcarriageofpassengersand/orbaggageandshallincludeanyapplicabletariffsinforce.
1.1.4 InternationalcarriagemeansaircarriageinaccordancewithaircarriagecontractbetweenCSNandthepassenger,whetherthereisabreakortransferinthetransportationor
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REV 04not,ofwhichtheorigin,appointedstopoverordestinationisnotlocatedinthePeoplesRepublicofChina.
1.1.5 Carriermeansthepublicaircarriagecompanywhichissuesairtickets,carriesorundertakestocarrythe
passengersandbaggagelistedinairtickets.Ticketingcarriermeansthecarrierwhosenumericcodeisindicatedincouponsofelectronicticketsales.Ticketingcarriershallbethecontrollerandauthorizerofelectronicticketsales.Marketingcarriermeansthecarrierwhoseairlinedesignatorcodeisrecordedincouponsasthecarrierthatoperates.OperatingCarriermeansthecarrierthatperformstheactualaircarriageandadditionalservices.Whentherearecertainbilateralagreements,suchascodesharingagreement,operatingcarrierandmarketingcarriermaynot
bethesame.1.1.6 CSNauthorizedagentorauthorizedagentmeansa
passengersalesagentwhohasbeenauthorizedbyCSNtorepresentCSNinthesalesofairpassengertransportationanditsrelevantservices.
1.1.7 Passengermeansanyperson,exceptmembersofthecrew,carriedortobecarriedinanaircraftwiththeconsentofCSN.
1.1.8 Childmeansanyperson2to11yearsoldonthedateofcommencementoftravel.
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REV 041.1.9 Unaccompaniedchildmeansanyperson5to11yearsold
on the date of commencement of travel who travelswithout the company ofparents or any otherpassengerover18yearsold.
1.1.10 Infantmeansanypersonwhoisundertheageof2onthedateofcommencementoftravel.
1.1.11 Reservationmeansthereservationofseatandserviceclass,ortheweightandsizeofbaggageappointedbypassenger.
1.1.12 Flightmeanstheflyingofaircraftaccordingtoscheduledroute,dateandtime.
1.1.13 TicketmeanseitherthedocumententitledPassengerTicketandBaggageCheckortheElectronicTicketineachcaseissuedbyoronbehalfofCSNandincludestheconditionsofcontractandnoticesandtheflightand
passengercouponscontainedtherein.1.1.14 ConjunctionticketmeansaticketissuedtoaPassengerin
conjunctionwithanotherticketwhichtogetherconstituteasinglecontractofcarriage.
1.1.15 Fixedticketmeansaticketwhosefilghtnumber,dateofflightarefixedandtheseatisreserved.
1.1.16 Openticketmeansaticketwhosefilghtnumber,dateofflightarenotfixedandtheseatisnotreserved.
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REV 041.1.17 Flightcouponmeansthatportionoftheticketthatbears
thenotation"goodforpassage",orinthecaseofanelectronicticket,theelectroniccoupon,andindicatesthe
particularplacesbetweenwhichyouareentitledtobecarried.
1.1.18 PassengercouponmeanstheportionofticketissuedbyoronbehalfofCSNandwhichissomarkedandultimatelytoberetainedbypassenger.
1.1.19 Itineraryforaircarriageelectronicticket(hereinafterreferredtoasItinerary)meansthepaymentprooffor
passengersprovidedbypublicaircarriagecompanyoritssalesagencyduringticketpurchasing.Oneitineraryis
providedforeachelectronicticket,andcanbeprintedatlatestonemonthaftertheflightdeparture.Passengershall
preserveitwellincaseofrefunds.1.1.20 Daymeanscalendardays,includingallsevendaysofthe
week.Providedthat,forthepurposeofnotification,thedayuponwhichnoticeisdispatchedshallnotbecounted;andprovidedfurtherthatforthepurposesofdeterminingdurationofvalidity,thedayuponwhichtheticketisissued,orthedayuponwhichflightcommenced,shallnot
becounted.1.1.21 Tariffsmeansthefares,chargesandrelevantrules
publishedbycarriers.Whennecessary,tariffsmustbeapprovedbyrelevantdepartments.
1.1.22 Normalfaremeansthehighestfareestablishedforafirst/01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage - 8 -
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REV 04business/premiumeconomyclass/economyclassofvalidadultfare.Childrensfareandinfantsfarethatareestablishedasapercentageofanormalfarearealsoconsideredtobenormalfares.
1.1.23 Specialfaremeansanyfareotherthananormalfare.1.1.24 Agreedtransitionpointmeansthepointofstay,other
thantheoriginanddestination,stipulatedintheflightscheduleofticketofcarrier.
1.1.25 Stopovermeansascheduledstopatacertainpointbetweenoriginanddestinationarrangedbypassengerandwiththeconsentofcarrier.
1.1.26 Overbookingmeansthattheseatshavebeensoldexceedthebiggestallowanceoftheflight.
1.1.27 Spillage means the spillage ofpassengers on a flightbecause of the aircraft type change or flight emergencecausedbymachineryoraircraftreadjustmentandetc.
1.1.28 Codeshareflight means a carrier or several carriers usetheirownairlinedesignatorcoderespectivelyonanothercarriers operating flight in accordance with theiragreement.
1.1.29 Deadlinetimeforcheck-inmeansthelatesttimestipulatedforpassengerby operating carrier to finish the check-informalities.
1.1.30 Departuretimemeansthetimeofclosingcabindooraftertheboardingofpassengers.
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REV 04because they fail to finish check-in formalitiesbeforestipulated check-in deadline or because their traveldocumentsdontmeettherequirements.
1.1.32 Mis-catchmeanspassengersfailuretoboardtheaircraftafterfinishingcheck-informalitiesattheoriginairportortransitairport.
1.1.33 Wrong Boarding means passengers boarding a flightdifferentfromtheonelistedintheticket.
1.1.34 Baggagemeanssucharticles,effectsandotherpersonalpropertyofthePassengerasarenecessaryorappropriateforwear,use,comfortorconvenienceinconnectionwiththetrip.Unlessotherwisespecified,itincludesbothcheckedanduncheckedbaggageofthePassenger.
1.1.35 CheckedbaggagemeansbaggageofwhichCSNtakessolecustodyandforwhichCSNhasissuedabaggagetag.
1.1.36 UncheckedBaggagemeansanybaggageofthePassengerotherthancheckedbaggage.
1.1.37 Self-carebaggagemeansanybaggagewhich,withtheconsentofthecarrier,isweighedorcalculateditspieces
bythecarrierandtakencareofbythepassengerthemselvesduringthejourneyincludingstayintransit
points.1.1.38 Freehand-carryitemmeansanysmallitemwhich,with
theconsentofthecarrier,istakenbypassengeronboardorduringthestayattransitpoints,withinthesortsandquantitylimitationofthecarrier.
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REV 041.1.39 Baggagecheckmeansthoseportionsoftheticket,
whichrelatetothecarriageofthepassengerscheckedbaggage.
1.1.40 BaggagetagmeansadocumentissuedbyCSNsolelyforidentificationofcheckedbaggage.
1.1.41 Damageincludesdeath,injury,delay,loss,partiallossorotherdamageofwhatsoevernaturearisingoutoforinconnectionwithcarriageorotherservicesincidentaltheretoperformedbyCSN.
1.1.42 Forcemajeuremeansanunusualandunforeseeablecircumstancebeyondcontrol,theconsequencesofwhichcouldnothavebeenavoidedevenifallduecarehadbeenexercised.
1.1.43 Changefeemeansthechargeforpassengersvoluntaryrequestofchangingtheiroriginalflightreservation,includingflights,date,cabinandvalidity,etc.
1.1.44 Endorsementmeanschangeofmarketingcarrier.
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Article2 Applicability2.1 Applicability2.1.1 GeneralRules2.1.1.1 Exceptasprovidedin2.1.2,2.1.3and2.1.4ofthischapter,
theseconditionsapplytoallinternationalcarriagebyairofpassengersandbaggage,performedbyCSNforreward.
2.1.1.2 TheseconditionsalsoapplytogratuitousandreducedfarecarriageexcepttotheextentthatCSNhasprovidedotherwiseinitsRegulationsorintherelevantcontracts,
passesortickets.2.1.1.3 Theseconditionsalsoapplytothespecialinternational
servicesexceptthatgovernmenthasprovidedapplicableregulations,
or
that
CSN
has
provided
otherwise
in
the
relevantcontracts,passesortickets.
2.1.2 Ifcarriageisperformedpursuanttoacharteragreement,theConditionsapplyonlytotheextenttheyareincorporatedbyreferencebythetermsofthecharteragreementandthecharterticketintothecontractofcarriage.
2.1.3 Totheextentthatanyprovisioncontainedorreferredto
hereiniscontrarytoanythingcontainedintheConvention,whereapplicableandanyapplicablelaws,governmentregulations,ordersorrequirementsthatcannotbewaived
byagreementoftheparties,suchprovisionshallnotapply.The
invalidity
of
any
such
provision
shall
not
affect
the
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REV 04validityofanyotherprovisioncontainedorreferredtoherein.
2.1.4 Exceptforspecialagreementsasprovidedinspecificcontract,intheeventofinconsistencybetweentheseConditionsandCarriersregulations,theConditionsshall
prevail.
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REV 04Article3 Tickets3.1 GeneralRules3.1.1 Theticketconstitutesprimafacieevidenceofthecontract
ofcarriagebetweencarrierandthepassengernamedontheticket.CSNwillprovidecarriageonlytothepassengerholdingsuchticket,orholding,asproofofpaymentorpart
payment,anyothercarrierdocumentissuedbyCSNoritsauthorizedagent.CSNticketisandremainsatalltimesthepropertyofCSN.TheconditionsofcontractcontainedintheticketareasummaryofsomeoftheprovisionsoftheseconditionsofCSN.
3.1.2 Aticketisnottransferable.Ifaticketispresentedbysomeoneotherthanthepersonentitledtobecarriedthereunderortoarefundinconnectiontherewith,CSNshallnotbeliabletothepersonsoentitledifingoodfaithit
providescarriageormakesarefundtothepersonpresentingtheticket.
3.1.3 SometicketsaresoldatSpecialfareswhichmaybepartiallyorcompletelynon-refundable.Youshouldchoosethefarethatbestsuitstoyourneeds.
3.1.4 RequirementsforTicketUsing3.1.4.1 Intheeventofusingapaperticket,apersonshallnotbe
entitledtobecarriedonaflightunlessthatpersonpresentsaticketvalidanddulyissuedinaccordancewithCSNsRegulationsandcontainingtheflightcouponfortheflightandallotherunusedflightcouponsandthepassenger
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REV 04coupon.ApassengershallfurthermorenotbeentitledtobecarriediftheticketpresentedismutilatedorifithasbeenalteredotherwisethanbyCSNoritsauthorizedagents.
3.1.4.2 Passengersnameontheticketmustbethesamewiththeidentityinformationprovidedbythepassenger;otherwiseCSNhastherighttorefusecarryingthepassenger.
3.1.4.3 Forelectronictickets,ifthecouponofthesectorwhichpassengerrequeststocheckinisnotunusedandvalid,CSNhastherighttorefusecarryingthepassenger.
3.1.4.4 CSNwillhonorflightcouponsonlyinsequencefromtheplaceofcommencementoftravelasshownontheticket.
3.1.4.5 Eachflightcouponwillbeacceptedforcarriageintheclassofservicespecifiedthereinonthedateandflightforwhichaccommodationhasbeenreserved.Whenflightcouponsareissuedwithoutareservationbeingspecifiedthereon,spacewillbereservedonapplicationsubjecttotheconditionsoftherelevantfareandtheavailabilityofspaceontheflightappliedfor.
3.2 PeriodofValidity3.2.1 GeneralRules3.2.1.1 Aticketisvalidforcarriageforoneyearfromthedateof
commencementoftravel,orifnoportionoftheticketisusedortheticketisanopenticket,fromthedateofissuancethereof.
3.2.1.2 Thevalidityofaticketiscountedfromthemidnightonthedateofcommencement,orifnoportionoftheticketisused,fromthemidnightonthedateofissuance,tillthe
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REV 04midnightonthedateofexpiration.
3.2.1.3 Thevalidityofaticket,whichisissuedinaccordancewithspecialfare,issubjecttotheapplicablerulesforthespecialfarebyCSN.Passengermustfinishallthesectorslistedintheticketwithintheperiodofvalidity.Ifthespecialfaretickethasspecialstipulationontraveldates,
passengermustfinishallthesectorslistedwithintheperiodofvaliditystipulated.
3.2.1.4 Period of validity of tickets with more than one sectorshallbecalculatedfromthedateofcommencementofthefirsttravelundertheticket.
3.3 ExtensionofValidity3.3.1 GeneralRules3.3.1.1 Ifapassengerispreventedfromtravelingwithinthe
periodofvalidityoftheticketbecauseofoneofthefollowingreasonbyCSN,thevalidityofsuchpassengerticketwillbeextendeduntilCSNsfirstflightonwhichspaceisavailableintheclassofserviceforwhichthefarehasbeenpaid.
1 CSNcancelstheflightonwhichthepassengerholdsareservation;
2 CSNomitsascheduledstop,beingthepassengersplaceofdeparture,placeofdestinationorastopover;
3 CSNfailstooperateaflightreasonablyaccordingtoschedule;
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REV 04flight;
5 CSNchangestheclassofservice;6 CSNisunabletoprovidepreviousconfirmedspace.
3.3.1.2 Whenapassengerafterhavingcommencedhisorherjourneyispreventedfromtravelingwithintheperiodofvalidityoftheticketbyreasonofillness,CSNwilldecidewhethertoextendtheperiodofvalidityofsuch
passengersticketsinaccordancewithCSNsregulationsapplicabletothefarepaidandthemedicalcertificate.CSNwillextendsimilarlytheperiodofvalidityofticketsofothermembersofthepassengersimmediatefamilyaccompanyinganincapacitatedpassenger.
3.3.1.3 Intheeventofdeathofapassengerenroute,theticketsofhisorherimmediatefamilyaccompanyingmembermay
bemodifiedbyextendingthevalidity,orrefundedinaccordancewithinvoluntaryrefundsregulations.Anysuchmodificationandrefundshallbemadeuponreceiptofaproperdeathcertificateandanysuchextensionofvalidityshallnotbeforaperiodlongerthan45daysfromthedateofdeathshownonthedeathcertificate.
3.4 LossofPaperTicket3.4.1 GeneralRules
Passengershallbeliableforthelossofunusedtickets,flightcoupons,miscellaneouschargesordersorexchangecouponsofMCO,oranyotherdocumentsfortransportation.CSNwillnotberesponsibleforanyeffectonsuchpassengersitinerary.CSNwilldecidewhetheror
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REV 04nottorefund,replacesuchdocumentsinaccordancewithitsconcernedregulationsandcertaincondition.PassengerhasnorighttoclaimthatCSNmustrefundorreplacesuchticketsordocuments.
3.4.2 ReportofLossofTicket3.4.2.1 Incaseoflossormutilationofaticket,orpartthereof,or
non-presentation ofaticketcontainingthepassengercouponandallunusedflightcoupons,thepassengermustreportinwritingtoCSNoritsauthorizedagents.Such
passengershallcompletetheformofApplicationandIndemnityAgreementforLostTicket.Formalitiesofreportingthelossofgroupticketsmustbedonebeforethedeadlinetimeofcheck-in.Reportoflosscannotbedoneonticketsofcharterflights.
3.4.2.2 Whenreportingforlossofaticket,thepassengermustadvisethedateandplaceofissuanceandtheagentcouponoritscopyoftheoriginalticketandpresentproofoflosssatisfactorytoCSN.Ifthereporterisnotthe
passenger,valididentitydocumentsofthereporterandthepassengermustbeproduced.
3.4.2.3 Ifsomeoneotherthanthepersonentitledtobecarriedortoberefundedhastraveledwithorrefundedtheticket,CSNshallnotbeliabletothepersonsoentitled.
3.4.3 Re-issuanceofLostTicket3.4.3.1 Onprinciple,afixedticket,oncelost,cannotbeallowed
tobereissued.Butonspecialoccasions,afteritsapprovedbyCSNsdirectsalesdepartmentwhichdeals
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REV 04withthelossreport,andafterthepassengerprovides
proofsinaccordancewithProvision3.4.2.2oftheConditionsconfirmedbyCSN,itisallowedtoreissueaticketonoriginalflightsifthefollowingrequirementsaremet:
1 PassengerfillsApplicationofLossReportforticketsofChinaSouthernAirlinesCompanyLimited.
2 PassengerdeclarestoagreetocompensateforanydamagecausedtherebytoCSN,includingthedamagecausedbyothersusingorrefundingthelostticket,andthenecessarylawsuitfees.
3.4.3.2 AnopenticketorMCO,oncelost,canonlyappliedforrefundandcannotbeappliedforre-issuance.
3.4.3.3 CSNhastherighttorefusetoreissuelostticketswhichhavenotbeenconfirmed.Inthatcaseifpassengerrequeststocontinuetotravel,passengershouldpurchaseanewticketatfaresapplicablethen.
3.4.4 DeadlineforRefundingLostTicketsThedeadlineforrefundingticketspurelyoperatedbyCSNis60daysafter13monthsfromthedateofcommencementoftravel,orthedateofissuanceifno
portionhasbeenused;ifanysectorisoperatedbyanothercarrierthanCSN,thedeadlineforrefundingis60daysafter18monthsfromthedateofcommencementoftravel,orthedateofissuanceifnoportionhasbeenused;Withinthisperiod,ifsomeoneotherthanthepersonentitledtobecarriedortoberefundedhastraveledwith
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REV 04orrefundedtheticket,CSNshallnotbeliabletorefundtothepersonsoentitled.
3.5 LossofItineraryIfprinteditineraryofe-ticketislostbecauseofreasonsof
passengers,accordingtoTemporaryRegulationsonItinerariesofE-ticketsofAirCarriage,itcannotbere-printed.
3.6 SequenceandUsageofCoupons3.6.1 Ticketpurchasedbypassengerisonlyapplicableforthe
transportationfromtheorigintodestinationviatheanyagreedtransitionpointaslistedontheticket.Thefare
paidbypassengerisbasedonCSNstariffrulesandthetransportationlistedontheticket.FareisthebasiccontentofthetransportationcontractbetweenCSNand
passenger.3.6.2 Couponsofticketmustbeusedinthesequencelistedon
theticket.Couponsthathavebeenusednotinsequenceshallberefundedaccordingtotherefundrestrictionsofcorrespondentclasswithintheperiodofvalidity.
3.6.3 Ifpassengerwishestochangeanyaspectoftransportation,hemustcontactCSNinadvance.Thefareforpassengersnewtransportationwillbere-calculatedandpassengerwillbegiventheoptionofacceptingthenewpriceormaintaininghisoriginaltransportationasticketed.IfpassengerisrequiredtochangeanyaspectoftransportationduetoForceMajeure,passengermustcontactCSNassoonaspracticableandCSNwilluse
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REV 04reasonableeffortstotransportpassengertothenextstopoverorfinaldestination,withoutrecalculationofthefare.
3.6.4 IfpassengerchangeshistransportationwithoutCSNsagreement,CSNwillassessthecorrectpricefor
passengersactualtravel.Passengerwillhavetopayanydifferencebetweenthepricepaidandthetotalpriceapplicablefortherevisedtransportation.
3.6.5 Somechangesonthecontentoftransportationsuchaschangingtheplaceofdepartureorreversingthedirectionoftravel,canresultinanincreaseofprice.Manyfaresarevalidonlyonthedatesandfortheflightsshownontheticketandmaynotbechangedatall,oronlyupon
paymentofanadditionalfee.3.6.6 Eachflightcouponcontainedinaticketwillbeaccepted
fortransportationintheclassofserviceonthedateandflightforwhichspacehasbeenreserved,asshownintheflightcoupon.Whenaticketisoriginallyissuedwithoutareservationbeingspecified,spacemaybelaterreservedsubjecttoCSNstariffandtheavailabilityofspaceontheflightrequested.
3.6.7 Ifpassengerdoesnotshowupforanyflight,forwhichheisholdingareservation,withoutadvisingCSNinadvance,CSNmaycancelpassengersreturnoronwardreservationsasshownintheticket.
3.7
Onaticket,
CSNs
name
is
abbreviated
as
CZ,
the
airline
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REV 04designatorcodeofChinaSouthernAirlines.
3.8 Over-bookingAccordingtothecommonpracticeofinternationalcivilaviationindustry,CSNmaymakesuitableover-bookingon some flights. Underparticular circumstances, it mayresultinsomepassengersfailuretotravelonflightsasarranged.Whenthereisnotenoughspace,CSNwillseekforpassengersvoluntarytodisembarkandwillhelpthemcheck in onpriority. Forpassengers who cannot travelduetoover-booking,CSNwilldoitsbesttoarrangethemon the soonest available flight, and will give a certainamount
of
compensation.
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REV 04Article4 Fares,Taxes,FeesandCharges4.1 ApplicationofFares4.1.1 Faresapplyonlyforcarriagefromtheairportatthepoint
oforigintotheairportatthepointofdestination.Faresdonotincludefeesforgroundtransportserviceandadditionalservicesbetweenairportsandbetweenairportanddowntown.
4.1.2 Theapplicablefareisthefarefortheflightsineffectonthedateofcommencementofthecarriagecoveredbythefirstcouponoftheticket.Oncetheticketisissuedandthepaymentismade,thefarewillnotchangedespiteanyreadjustment.
4.1.3 Aspecialfareticketissubjecttotheconditionsspecifiedthereof.
4.2 Routing
Faresapplyonlytoroutingspublishedinconnectiontherewith.Ifthereismorethanoneroutingatthesamefare,thepassengermayspecifytheroutingpriortoissueoftheticket.Ifnoroutingisspecified,CSNmaydetermine
the
routing.
4.3 Taxes,feesandCharges
Anytax,feeorchargeimposedbygovernmentorotherauthority,orbytheoperatorofanairport,inrespectofa
passengerortheusebyapassengerofanyservicesorfacilitieswillbeinadditiontothepublishedfaresandchargesandshallbepaidbythepassengerandcollected
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REV 04byairlinesatthetimeofticketissuance.Onpurchasingaticket,passengerwillbeadvisedoftaxes,feesandchargesnotincludedinthefare,mostofwhichwillnormallybeshownseparatelyontheticket.Thetaxes,feesandchargesimposedonairtravelareconstantlychangingandcanbeimposedafterthedateofticketissuance.Ifthereisanincreaseintheapplicabletax,feeorchargeshownontheticket,passengerwillbeobligedtopayit.Likewise,ifanewtax,feeorchargeisimposedafterticketissuance,passengerwillbeobligedtopayit.Intheeventanytaxes,feesorchargeswhich
passengerhaspaidtoCSNatthetimeofticketissuanceareeliminatedorreduced,suchthattheynolongerapply,oralesseramountisdue,passengermaybeentitledtoarefundofanysuchtaxes,feesorchargesashavebeeneliminatedorreduced.
4.4 FuelsurchargeandairinsurancesurchargearepublishedandchargedbythecarrieraccordingtorelevantregulationsoftheState.Infantsareexemptfromfuelsurcharge;childrenarechargedthesameamountoffuelsurchargeasadults.
4.5 PaymentFaresandchargesarepayableinanycurrencyacceptabletoCSN.UnlessotherwiseagreedbyCSNandpassenger,faresandchargesareallpaidincash.
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REV 04Article5 Reservations5.1 ReservationRequirements5.1.1 Reservationsarenotconfirmeduntilrecordedasaccepted
byCSNoritsauthorizedagents.ReservationsshallbetentativeunlessanduntilCSNhasissuedavalidatedticketforthecarriageforsuchspaceisreserved,andthe
passengermakespaymentbythetimefixedbyCSN.5.1.2 AccordingtoCSNsregulations,certainfaresmayhave
conditionsthatwilllimitorexcludethepassengersrighttochangeorcancelreservations.
5.1.3 CSNkeepstherighttosuspendreservationsforacertainflightwhenitisnecessary.
5.1.4 Infantsandchildrenmustbebookedinthesamecompartment
as
that
of
the
accompanying
adult.
5.1.5 Applicationforchangeorcancellationofreservationmust
beraisedwithinthevalidperiodstipulatedbyCSN.Whenfareshavecorrespondentrestrictions,passengerschangeorcancellationofreservationshallbesubjecttosuchrestrictions.
5.1.6
CSNkeeps
the
right
to
cancel
the
space
reserved
for
the
passengerwhofailedtousethereservedaccommodationwithnopreviousnoticetoanyrelevantdepartmentofCSN.
5.2 SpecialPassengersAspecialpassengerissomeone,duringtheflight,tobeaccordedcourteousreception;orneedingspecialcareon
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REV 04accountofhisorherphysicalormentalconditions;oracceptableforcarriageincertainconditions.Thereservationmaybeacceptedafterallthecarriersconcernedconsenttothecarriageofsuchspecial
passengers.5.3 TicketingTimeLimits
Ifapassengerhasnotpaidfortheticketpriortothespecifiedticketingtimelimit,CSNmaycancelthereservation.
5.4 PersonalData5.4.1 Thepassengerrecognizesthatpersonaldatahasbeen
giventoCSNforthepurposeofmakingareservationforcarriage,obtainingancillaryservices,facilitatingimmigrationandentryrequirementsandmakingavailablesuchdatatogovernmentagencies.Forthesepurposesthe
passengerauthorizesCSNtoretainsuchdataandtotransmitittoitsownoffices,othercarriersortheprovidersofsuchservices.
5.4.2 Passengershallbeliablefortheauthenticityofsuchdata.CSNwillnotberesponsibleforverification.
5.4.3 Ifpassengerrefusestoprovidesuchdata,CSNmayrefuseforcarriage.
5.5 ArrangementofSeats5.5.1 CSNwillendeavortohonoradvanceseatingrequests
however,CSNcannotguaranteeanyparticularseat. CSNreservetherighttoassignorreassignseatsatanytime,evenafterboardingoftheaircraft.Thismaybenecessary
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REV 04foroperational,safetyorsecurityreasons.
5.5.2 SeatsneartheaircraftsemergencyexitsshallbespecificallyarrangedbyCSN.
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REV 04
Article6 Ticketing6.1 GeneralRules6.1.1 PassengercanpurchaseticketsatthesalesofficeofCSN
orCSNsauthorizedagencies,oratCSNswebsiteshttp://www.csair.com,http://www.flychinasouthern.com.PassengercaninquireorpurchaseticketatCSNshotlines:CSNshotlines:95539(withinMainlandChina),8620-86682000(outsideMainlandChina);hotlinesfordirectsalesorCSNswebsites:4006695539(withinMainlandChina),8620-22395539(outsideMainlandChina).
6.1.2 PassengershouldfilluptheReservationFormforPassengers,providingvalididentitydocumentinformationofhisownorothervalididentitydocumentsproducedby
publicsecuritydepartments;meanwhilepassengermustensuresuchinformationistheconsistentwiththatofthedocumentsduringcheck-in.
6.1.3 Whenticketing,CSNhastherighttorequestpassengerproducehisorhervalidpassportorothertravelingdocuments,butwillnotbearresponsibilityfortheauthenticityandthevalidityofsuchdocuments.
6.1.4 Whenpurchasingaticketforchildorinfant,avalidbirthcertificatemustbepresented.
6.1.5 Whenpurchasingaticketforapassengerseriouslysickorover32weekspregnant,passengershallprovideavalid
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REV 04medicalcertificateissuedbyamedicaldepartmentatorabovecountylevelforsuchcarriagethatisacceptedbyCSN.
6.1.6 Eachpassengershallrespectivelyholdhisownticket.6.1.7 Passengerslessthan5yearsoldmustbeaccompaniedbya
passengerover18yearsoldandwithfullcapacityforcivilconduct.
6.2 CSNorCSNsauthorizedagenciesshallsellone-way,consecutive,orround-tripticketsaccordingtotherequestofpassengers.
6.3 ThesalesvenuesorwebsitesofCSNorCSNsauthorizedagenciesshouldprovidenecessarymaterialssuchasflighttimetable,flightmap,airtariffs,passengerinformation,etc.
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REV 04
Article7 Check-InandBoarding7.1 GeneralRules7.1.1 Thepassenger shall arrive at the designated check-in
location sufficiently in advance of flight departure topermit completion of any Government formalities anddepartureprocedures and in any event not later than thetimethatmybeindicatedbyCSN.
7.1.2 Ifthepassengerfailstoarriveintimeatthedesignatedcheck-inlocationorboardinggateorappearsimproperlydocumentedorfailstoprovideanacceptableticketandnotreadytotravel, CSNmaycancelthespacereservedforthepassengerandwillnotdelaytheflight.CSNisnotliabletothepassengerforlossorexpenseduetothe
passengersfailuretocomplywiththeprovisionsofthisArticle.Ifthepassengerwishesarefund,theamountofsuchrefundshallbeprocessedinaccordancewiththevoluntaryrefundregulations.
7.1.3 Check-indeadlinesaredifferentateveryairport;CSNorCSNsauthorizedagenciesshouldinformthepassengerofthecheck-indeadlines.Passengersshouldreserveenoughtimeforcheck-informalities.Ifpassengerfailstocheckin
beforecheck-indeadlines,CSNhastherighttocancelpassengersreservation.
7.1.4 CSNandCSNsgroundhandlingagenciesshouldopencheck-incountersintime,acceptvalidticketsproducedby
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REV 04passengers,andprocesscheck-informalitiesquicklyandcorrectly.
7.1.5 Beforeboarding,passengersandtheirbaggageandhand-carryitemsmustgothroughsecuritycheck.
7.2 Mis-catch
7.2.1 Ifmis-catchhappensduetoreasonsofpassengers,ticketshallbedealtaccordingtherulesofvoluntaryrefund.
7.2.2 Ifmis-catchhappensduetoreasonsofCSN,CSNshallarrangepassengertotravelonthesoonestflight;if
passengerrequestsforrefund,itshallbedealtaccordingtorulesofinvoluntaryrefund.
7.3 WrongBoarding7.3.1 Ifpassengerboardsawrongflightandthepassenger
requeststostoptravelingatthedestinationoftheflightboarded,noextrafeeshallbechargedandnofeeshallberefunded.
7.3.2 IfwrongboardinghappensduetoreasonsofCSN,CSNshallarrangepassengertotravelonthesoonestflighttothedestinationlistedonpassengersticket;noextrafeeshallbechargedandnofeeshallberefunded.Ifpassengerrequestsforrefund,itshallbedealtaccordingtorulesofinvoluntaryrefund.
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REV 04Article8 Baggage8.1 GeneralRules
BaggagecarriedbyCSN,isdividedintocheckedbaggageand un-checked baggage (self-care baggage and freehand-carryitems).
8.1.1 ItemsUnacceptableasBaggagePassengershallnotincludeinhisorherbaggage(bothcheckedbaggageanduncheckedbaggage)orcarryontothecabin.
8.1.1.1 ItemsthatdonotconstitutebaggageasdefinedinProvision1.1.34oftheConditions.
8.1.1.2 OtherthanthosepermittedbyDangerousGoodsTransportationRegulationsofChinaCivilAviationandCSNregulations,dangerousgoodsincludingthefollowingitemsarenotpermittedtobecarriedandcheckedorun-checkedbaggage:
1) Explosives;2) Gas,includingflammablegas,inflammableandnontoxic
gas,andtoxicgas;3) Flammableliquid;4) Flammablesolid,spontaneouscombustiblesubstance;
substancethatwouldreleaseflammablegasincontactwithwater;
5) Oxidizerandorganicperoxide;6) Toxicsubstanceandinfectioussubstance;7) Radioactivesubstance;01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -32-
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REV 048) Corrosivesubstance;9) Miscellaneousdangerousgoodssuchasmagnetic
substance.8.1.1.3 Itemsthecarriageofwhichisprohibitedbytheapplicable
laws,regulationsorordersofanycountrytobeflownfrom,toorover.
8.1.1.4 ArticlesthoseintheopinionofCSNareunsuitableforcarriagebyreasonoftheirweight,shape,sizeorcharacter.
8.1.1.5 Liveanimals,exceptaspetsandguidedogsprovidedforinProvision8.7.
8.1.1.6 Firearmsandammunitionotherthanforhuntingandsportingpurposesareprohibitedfromcarriageasbaggage.
8.1.2 ItemsunacceptableascheckedbaggagePassengershallnotincludeincheckedbaggagethefollowingitems.Ifsuchitemsincludedinchecked
baggageislostordamaged,CSNisliableforitonlyascommoncheckedbaggage.
1) Fragileitems;2) Perishableitems;3) Moneyorvaluablesecurities;4) Jewelry;5) Preciousmetalandarticlesthereof;6) Antiquesandvaluablepaintings;7) Computerandpersonaldigitaldevice;8) Samplesandvaluables;9) Lithiumbattery;10) Importantfilesanddocuments;01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -33-
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REV 0411) Travelingdocuments,medicalcertificates,X-rayfilms;12) Prescribeddrugthatneedstobetakenregularly.8.1.3 Limitationoncarriage
Thecarriageoffollowingarticlesislimited.TheymaybeacceptedonlyinaccordancewiththeCSNsregulationsascheckedbaggage.
8.1.3.1 Precisioninstrumentandelectricappliancesshallbecarriedascargo.TheymaybeacceptedonlyinaccordancewiththeCSNsregulationsascheckedbaggage.Free
baggageallowancedoesnotapplytosuchitems.8.1.3.2 Sportingequipment,includingfirearmsandammunition
forhuntingandsportingpurposes.8.1.3.3 Dryice,alcoholicbeverage,medicinalortoiletarticlesand
personalsmokingmaterialsintendedforusebyanindividualshallnotexceedthesetquota.
8.1.3.4 Diplomaticenvelopes,confidentialfiles;8.1.3.5 Weaponssuchasswords,knives,antiquefirearms,and
similaritemsmaybeacceptedascheckedbaggage,inaccordancewithCSNsRegulations,butwillnotbe
permittedinthecabin.8.1.3.6 Petorguide-dogwhichisspecifiedinProvision8.7.8.1.3.7 Thewheelchairand/orotherassistantdevicesfor
incapacitatedortheagedpassengers.8.1.3.8 Liquidhand-carriedbypassenger.8.1.3.9 Itemsnotsuitabletobecarriedincargocabinsuchas
delicatemusicalinstrumentandnotmeetingtherequirementsofweightandsizebyProvision8.4,shallbe
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REV 04carriedinpassengercabinasseat-takingbaggage.Extrafeesshallbechargedforsuchitems,andsuchitemsshall
betakencareofbythepassenger.8.1.4 Righttorefusecarriage
IntheexerciseofCSNsdiscretion,CSNmayrefusetocarrypassengerorhisbaggageafterinformingthe
passenger.Inthiscircumstancepassengerwillbeentitledtoarefund.CSNmayalsorefusetocarrypassengerorhis
baggageforanyofthefollowingreasons:8.1.4.1 CSNmayrefusecarriageasbaggageofsuch
itemsdescribedin8.1.1and8.1.2asareprohibitedfromcarriageasbaggageandmayrefusefurthercarriageofanysucharticlesondiscoverythereof.
8.1.4.2 UnlessadvancearrangementsforitscarriagehavebeenmadewithCSN,CSNmaycarryonlaterflightbaggagethatisinexcessoftheapplicablefreeallowance.
8.1.4.3 CSNmayrefusetoacceptbaggageascheckedbaggageunlessitisproperlypackedinsuitcasesorothersuitablecontainerstoensuresafecarriagewithordinarycareinhandling.
8.1.4.4 Suchactionisnecessarytopreventaviolationofanyapplicablelaws,regulations,orordersofanyStateto
beflownfrom,toorover.8.1.4.5 Thecarriageofpassengerorhisbaggagemayendangeror
affectthesafety,health,convenience,comfortofotherpassengersorcrewmembers.
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REV 048.2.1 Checkedbaggagemustmeetthefollowingrequirements:8.2.1.1 Passengermustcheckbaggagewithavalidticket.CSN
shouldcorrectlyenterthepiecesand/orweightofcheckedbaggageintodeparturesystem.Eachpassengersbaggagemustberecordedonhisownrecord.Ifpassengerholdsa
paperticket,baggagecontentshouldbewrittenonthecorrespondentspotofticket.
8.2.1.2 CSNgenerallyacceptsbaggageduringcheck-inonthedateofflightdeparture.IfpassengerrequestsCSNtoacceptcheckedbaggageinadvance,hecouldmakeanappointmentinadvance.
8.2.1.3 CSNshallattachabaggagetagtoeachpieceofpassengerscheckedbaggage,andgiveabaggageidentificationtagtopassenger.Self-carebaggageafterweighedtogetherwithcheckedbaggageandenteredintoticketrespectivelyandattachedaself-carebaggagetag,istakencareofbypassengerinthepassengercabin.
8.2.1.4 TheweightandsizeofcheckedbaggageshallnotexceedCSNsrestrictions;thoseexceedingsuchrestrictionsshall
becarriedascargo.8.2.1.5 Passengershouldattachnameorotherpersonalmarkto
thecheckedbaggagebeforecheckingitin.8.2.1.6 Checkedbaggagemustbewellpacked,lockedandbound,
andmustbeableendureacertainamountofpressure,andcanbesafelyloaded,unloadedandcarriedundernormaloperationconditions,andshouldmeetthefollowingrequirements:
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REV 041) Suitcaseandhandbagsandsoonmustbelocked;2) Itsnotallowedtoboundmorethantwopiecesofbaggage
intoonepiece;3) Itsnotallowedtoattachotheritemstobaggage;4) Bamboobaskets,netbags,grassstrings,grassbagsandso
onarenotallowedtobeusedaspackingmaterials;5) Passengersname,detailedaddressandtelephonenumber
shouldbewrittenonbaggage.8.2.1.7 Checkedbaggagewill,wheneverpossible,becarriedon
thesameaircraftasyou,unlesswedecideforsafety,securityoroperationalreasonstocarryitonalternativeflight.IfpassengerscheckedbaggageiscarriedonasubsequentflightCSNwilldeliverittopassenger,unlessapplicablelawrequirespassengertobepresentforcustomsclearance.
8.3 FreebaggageallowanceThis chapter has been updatedPlease refer to Baggage Rules
8.3.1 Thefreebaggageallowanceforbaggage(includecheckedandunchecked)isdeterminedbytheclasspaid(andnotbytheclassactuallytraveled).
8.3.1.1 Weightconcept1 Toadultsandthechildrenwhopayapplicablechildrenfare,
thefreeallowanceforwhoareentitledtotravelinFirstclassis40kg;travelinBusinessclassis30kg;andtravelinEconomicclassis20kg.
2 Infantsnotentitledtoaseatshallonlybeallowed1checkedorcarryonfullycollapsiblestroller/pushchairor
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REV 04infantscarryingbasket,whichmaybecarriedinthe
passengercabinsubjecttotheavailabilityofspace.3 Eachpassengershallcarrynomorethanonehand-carry
baggagewhichmustnotexceed10kginweightandthethreedimensionsshallnotexceed20cm,40cmand55cm.Suchbaggagecanbeplacedinthebaggagecabin.
8.3.1.2 PiececonceptThepiececonceptwhichappliestocarriageto/fromtheUnitedStatesorCanadaarespecifiedasfollowing:
1 Thefreeallowanceforadultsorchildrenwhoareentitledtotravelinfirstandbusinessclassistwopieces,forwhichthesumofthethreedimensionsmustnotexceed158cm(62inches)foreachpiece,andtheweightofeachpiecemustnotexceed32kg(70pounds).Thefreeallowancefor
passengerswhoareentitledtotravelinpremiumeconomyoreconomyclassistwopieces,forwhichthesumofthethreedimensionsmustnotexceed158cm(62inches)foreachpiece,andtheweightofeachpiecemustnotexceed23kg(50pounds).
2 Thefreebaggageallowanceforinfantsnotentitledtoaseatisonecheckedbag(piece),thesumofthethreedimensionsnottoexceed115cm,plusonecheckedorcarryonfullycollapsiblestroller/push-chairorinfantscarryingbasketorinfantscarseat.
3 Asinglepieceofbaggagemustnotexceed45kg(100pounds).Thepiececonceptwhichappliestocarriageto/fromthe
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REV 04Europe(excludingCSN-operatedflightsto/fromRussiaandMiddleAsia)arespecifiedasfollowing:
1 Thefreeallowanceforadultsorchildrenwhoareentitledtotravelinbusinessclassisthreepieces;forthosein
premiumeconomyclass,twopieces;forthoseineconomyclass,onepiece.Thesumofthethreedimensionsofeach
piecemustnotexceed158cm(62inches)foreachpiece,andtheweightofeachpiecemustnotexceed23kg(50
pounds).2 Thefreebaggageallowanceforinfantsnotentitledtoaseat
isonecheckedbag(piece),thesumofthethreedimensionsnottoexceed115cm,plusonecheckedorcarryonfullycollapsiblestroller/push-chairorinfantscarryingbasketorinfantscarseat.
8.3.1.3 Freebaggageallowanceforpassengerswhopurchasethemixedtravelclasswillbetheapplicabletorespectiveclass.
8.3.1.4 Whentwoormorepassengers,travelingasonepartytoacommondestinationorpointofstopoverbythesameflight,presentthemselvesandtheirbaggagefortravelatthesametimeandplace,theywillbepermittedatotalfree
baggageallowanceequaltothecombinationoftheirindividualfreebaggageallowance.
8.3.1.5 Freeallowanceforpassengerswhotraveldomesticflightwhichisapartoftheinternationalflightwillbetheapplicabletotheaccordinginternationalflight.
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REV 04travelclasswillbetheapplicabletonewclass.Freeallowanceforpassengerswhoinvoluntarilychangethetravelclasswillbetheapplicabletooriginalclass.
8.4 FreeHand-carrybaggage8.4.1 Weightandsize
Eachpassengerwhoisentitledtotravelinfirstclasscanbringtwopiecesofhand-carrybaggage,eachofwhichmustnotexceed5kginweight.Eachpassengerwhoisentitledtotravelinbusinessoreconomyclasscanbringonepieceofhand-carrybaggage,eachofwhichmustnotexceed5kginweight.Thesumofthethreedimensionsofeachpiecemustnotexceed115cm.Suchbaggagecanbe
placedinthebaggagecabinorundertheseatinthepassengercabin.
8.4.2 BulkybaggageObjectsnotsuitablefortransportinthecargocompartment(suchasdelicatemusicalinstrumentandthelike)willonly
beacceptedfortransportationinthepassengercabinasseat-takingbaggageandbetakencareofbypassenger,ifduenoticehasbeengiveninadvanceandpermissiongrantedbyCSN.Thetransportofsuchobjectsmaybechargedseparately.
8.4.3 Checkedbaggageandself-carebaggageofun-checkedbaggageshallbeweighedorpiece-calculatedtogetheratthetimeofcheck-in.CheckedbaggageisundercustodyofCSNduringthejourney,whiletheself-carebaggageshall
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REV 04intransitpoints.
8.5 Excessbaggage8.5.1 Theexcessbaggagemeanstotalweightor/andpiecesof
(checkedandunchecked)baggageexcessthefreeallowance.
8.5.2 BaggagecarriedinexcessofthefreebaggageallowancewillbechargedasCSNsregulations,andwillbecarriedafterCSNorCSNsauthorizedagenciesissueanexcess
baggageticket.8.6 Declarationandcharge8.6.1 GeneralRules8.6.1.1 Apassengermaydeclareavalueforcheckedbaggagein
excessofUSD30oritsequivalentperkilogram,andshallpayanapplicablecharge.
8.6.1.2 Nodeclarationvalueforpetwillbeaccepted.8.6.1.3 CSNwillchargeanfeeof5 ofextradeclaredvalue
exceedingthelimitationof8.6.1.1.8.6.2 CSNwillrefusetoacceptanexcessvaluedeclarationon
checkedbaggagewhenaportionofthecarriageistobeprovidedbyanotherCarrierwhodoesnotofferthefacility.
8.6.3 Thedeclarationforcheckedbaggagemustnotexceedtherealvalueofthebaggage.ThemaximumdeclaredvalueofeachpassengerisUSD5,000oritsequivalentvalueinothercurrencies.IfCSNdisagreeswithavaluedeclarationandthepassengerrefusestobechecked,CSNhastherighttorefusecarriage.
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REV 048.7 PetsandGuideDogs8.7.1 Petsmeansuchlittleanimalsasdomesticdogs,cats,birds
andotherhouseholdpets.Iftheanimalistoosmallinsize(suchasmurinesorspectacularfish),ortoolargeinsize(thesizeofwhosecageexceedsthemaximumsizerestriction),andmaythereforecausehazardtothesafetyofcarriage,itwillnotbeacceptedfortransportation.Anywildandaggressiveanimalsuchassnakeswillnotbeacceptedfortransportation.Thecarrierhastherighttodeterminewhetherananimalcanbecarriedandthewayoftransportation,andhastherighttorestrictthenumberof
petsonaplane.8.7.2 PetmaybeacceptedforcarriagesubjecttoCSNs
Regulationsonlywhen:8.7.2.1 Properlycratedandaccompaniedbyvalidvaccination
certificates,entrypermitsandotherdocumentsrequiredbyThePeoplesRepublicofChinaandcountriesofentryortransit.
8.7.2.2 With the advance agreement of CSN and other Carriersconcerned.
8.7.3 Guidedogmeansadogtrainedtoleadtheblindorassistthedeaf(Suchpassengershallprovideanevidencedbyamedicalcertificate.)whenifaccompaniespassengerwithimpairedvisionorhearingdependentuponsuchdog.
8.7.4 ThecarriageofguidedogsshallbedealtinaccordancewithProvision8.7.2.Guidedogs,iftheymeettherequirementsoftheCSN,mayaccompanyinpassenger
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REV 04cabinthedisabledeligibletotravel.Thedisabledeligibletotravelshallprovidetheidentityandquarantineproofsforguidedogs.Guidedogs,togetherwithitscageandfoodcanbecarriedforfree,withouttakingupthefree
baggageallowance.8.7.5 Acceptanceforcarriageofanimals(includeguidedogs)is
subjecttotheconditionsthatthepassengerassumesfullresponsibilityforsuchanimalunlessduetoCSNsfaults.CSNshallnotbeliableforinjurytoorloss,delay,sicknessordeathofsuchanimalintheeventthatitisrefusedentryintoorpassagethroughanycountry,stateorterritory
8.7.6 Thepassengerisfullyliableforalldamagesorinjurieswhichapetmightcausetootherpassengersorcrewmembers.
8.7.7 CSNwillhavenoliabilityinrespectofanysuchanimalnothavingallthenecessaryexit,entry,healthandotherdocumentswithrespecttotheanimal'sentryintoor
passagethroughanycountry,stateorterritory.8.7.8 CSNmayrefusetoacceptthecarriageofpetandguide
dogonnon-stoplong-haulflightorsomespecifictypeofaircraftduetotheunsuitability.
8.8 Deliveryofcheckedbaggage8.8.1 Passengershallcollecthisbaggageassoonasitis
availableforcollectionatplacesofdestinationorstopover.Atthetimeofcollection,passengershallshowhisorheridentificationtag,orbaggagecheckifCSNrequires.
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REV 048.8.2 WithCSNsconsent,passengercancollecthisbaggageat
stopoverundertheagreementofCSN,theunsuedpaymentoftheexcessbaggagewillnotberefunded.
8.8.3 Ifthepassengerdoesnotcollecthisbaggageintime,CSNwillchargethepassengerbaggagekeepingfee.CSNhastherighttodealwiththeperishableitemsinpassengers
baggage24hoursafterthearrivalofthebaggage.8.8.4 CSNisundernoobligationtoascertainthatthebearerof
thebaggageidentificationtagisentitledtodeliveryofthebaggageandCSNisnotliableforanyloss,damage,orexpensearisingoutoforinconnectionwithsuchdelivery.
8.8.5 Ifapersonclaimingthebaggageisunabletoidentifythebaggagebythebaggageidentificationtag,CSNwilldeliverthebaggagetosuchpersononlyonconditionthatheorsheestablishestoCSNssatisfactionhisorherrightthereto.AndifrequiredbyCSN,suchpersonshallfurnishadequatesecuritytoindemnifyCSNforanyloss,damageorexpensewhichmaybeincurredbyCSNasaresultofsuchdelivery.
8.8.6 Acceptanceofbaggagebythebearerofthebaggagecheck,withoutcomplaintatthetimeofdelivery,isprimafacieevidencethatthebaggagehasbeendeliveredingoodconditionandinaccordancewiththecontractofcarriage.
8.9 Un-deliveredBaggageIfbaagageisnotcollectedafter90daysfromthenextdayofbaggagesarrival,CSNhastherighttoprocessitaccordingtotheregulationsonun-deliveredbaggage.
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REV 048.10 ProcessingofAbnormalCarriageofBaggage8.10.1 Intheeventofdelay,lossordamageinthecarriageof
baggage,CSNandCSNsauthorizedgroundhandlingagency,togetherwithpassenger,shouldfillupaRecordFormofAccidentsofBaggageCarriage,checkoutthesituationandreasons,andreporttheresultsofinvestigationtopassengeranddepartmentsconcerned.Ifcompensationforbaggagehappens,itcanbeprocessedatthejourneysorigin,stopoverordestination.
8.10.2 IfthecheckedbaggagefailstoarriveinthesameflightwiththepassengerduetoCSNreasonsandtherebycauseinconvenienceforpassengerslife,CSNshouldgiveappropiatecompensationforpassengerstemporarylifeuse.
8.11 Compensationforbaggage8.11.1 CompensationLimit8.11.1.1 AccordingtoMontrealConvention,intheeventof
baggageperishment,loss,damageordelaythathappensduringinternationalbaggagecarriage,thecompensationlimit
for
each
passenger
is
1131
special
withdrawal
rights.
ThisConventionhasbeenineffectinthePeoplesRepublicofChinasinceJuly31,2005;anditsmodifiedliabilitylimithasbeenineffecttoallparticipatingcountriessinceDecember30,2009.
8.11.1.2 Iftheweightofthebaggageisnotrecordedonthebaggagecheck,itispresumedthatthetotalweightofthe
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REV 04checkedbaggagedoesnotexceedtheapplicablefree
baggageallowancefortheclassofserviceconcerned,asprovidedinCSNsRegulations.
8.11.1.3 Inthecaseofcheckedbaggageahighervalueisdeclaredpursuantto8.5.1,theliabilityofCSNshallbelimitedtosuchhigherdeclaredvalue.Butifthedeclarationvalueishigherthantherealvalueofsuchbaggage,compensationwillnotexceedtherealvalue.
8.11.2 Timelimitationonclaimsandactions8.11.2.1 Noticeofclaims
1 No action shall lie in the case of damage to checkedbaggageunlessthepersonentitledtodeliverycomplainstoCSNforthwithafterthediscoveryofthedamage,and,atthe latest, within seven working days from the date ofreceipt; and in the case of delay, unless the complaint ismade at the latest within twenty-one working days fromthedateonwhichthebaggagehasbeenplacedathisorherdisposal.Everycomplaintmustbemadeinwritinganddispatchedwithinthetimesaforesaid.
2 Anyclaimsshouldberaisedinwrittenformwithintimelimit,ornocompensationshouldberaisedtowardsCSN.
8.11.2.2 Anyrighttodamagesshallbeextinguishedifanactionisnotbrought within two years reckoned from the date ofarrival at the destination or from the date on which theaircraftoughttohavearrived,orfromthedateonwhichthecarriagestopped.
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REV 04Article9 Schedules,ChangesandCancellationsofFlights9.1 Schedules9.1.1 CSNundertakestouseitsbesteffortstocarrythe
passengerandhisorherbaggagewithreasonabledispatchandtoadheretopublishedschedulesineffectonthedateoftravelinaccordancewiththeconditionsspecifiedinthePassengerTicketandBaggageCheck.
9.1.2 Exceptinthecaseofitsactsoromissionsdonerecklesslywithintenttocausedamageandwithknowledgethatdamagewouldprobablyresult,CSNshallnotbeliableforerrorsoromissionsintimetablesorotherpublishedschedules.AdditionallyCSNshallnotbeliableforrepresentationsmadebyemployees,agentsorrepresentatives
of
CSN
as
to
the
dates
or
times
of
departureorarrivalorastotheoperationofanyflight.
9.1.3 Theflighttimesandaircrafttypesshownintimetablesmaychangebetweenthedateofpublicationandthedate
passengeractuallytravel.CSNdonotguaranteethemtopassengerandtheydonotformpartofcontractwithCSN.
9.1.4
BeforeCSN
accept
passengers
reservation
for
aflight,
CSNwillnotifythepassengerofthescheduledflighttimeineffectasofthattime,anditwillbeshownonTicket.ItispossibleCSNmayneedtochangethescheduledflighttimesubsequenttotheissuanceoftheTicket.IfpassengerprovideCSNwithcontactinformation,CSNwillendeavortonotifythepassengerofanysuchchanges.
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REV 04If,afterticketpurchaseCSNmakeasignificantchangetothescheduleflighttime,whichisnotacceptabletothe
passenger,andCSNareunabletobookthepassengeronanalternateflightwhichisacceptabletopassenger,passengerwillbeentitledtoarefundinaccordancewithArticle10.2theregulationofinvoluntaryrefund.
9.2 Cancellation,ChangesofFlightsForthefollowingreasons,schedulesaresubjecttocancel,terminate,change,ordelaywithoutnotice:
9.2.1 Anygovernmentlegalprovision,regulation,order,demandorrequirement;or
9.2.2 Forsecurityofflight;or9.2.3 Duetocircumstancesbeyonditscontrolorunable
foreseen.9.3 CSNcancelsordelaysflightsduetoanyofthereasons
providedinProvision9.2,andthereforefailstoprovidereservedseat(includingthereservedclass),orfailstostopatpassengersstopoverordestination,orcausesamis-connectionwiththereservedconsecutiveflight,CSNshouldappropriatelyconsiderpassengersreasonableneedsandtakeoneormoreofthefollowingmeasures:
9.3.1 ArrangeavailableseatonsubsequentCSNflightsforpassenger;
9.3.2 Makeendorsementaftergettingconsentfrompassengerandcarrierconcerned;
9.3.3 Refundaccordingtorulesofinvoluntaryrefund.9.4 RemediesprovidedinProvision9.3arealltheoptionsfor01JUL2011 GeneralConditionsofInternationalCarriageforPassenger&Baggage -48-
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REV 04passengers.UnlessotherwiseprovidedintheConvention,CSNwillhavenootherliability.
9.5 CSNwilltakeallmeasuresthatcouldreasonablyberequiredtoavoiddelayincarryingpassengerandhis
baggage.CSNshallnotbeliableifitprovesthatCSNhastakenallmeasuresthatcouldreasonablyberequiredtoavoidthedamageorthatitwasimpossibleforCSNtotakesuchmeasures.
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REV 04Article10 ChangestoPassengertickets10.1 InvoluntaryChange10.1.1 Ifsuchunpredictablenon-CSNreasonsasweather,air
trafficcontrolcauseCSNflightscancellation,advancement,delay,change,mis-connection,orfailureto
providereservedseats,CSNshouldconsiderpassengersreasonablerequestsandtakeoneofthefollowingmeasures:
10.1.1.1 ArrangeonpriorityavailableseatsonCSNflightsforpassengers;
10.1.1.2 Makeendorsementafteragreedbypassengersandcarriersconcerned.
10.1.2 IfsuchCSNreasonsasaircraftmaintenace,flightreadjustmentcauseCSNflightscancellation,advancement,delay,change,mis-connection,orfailureto
providereservedseats,CSNshouldconsiderpassengersreasonablerequestsandtakeoneofthefollowingmeasures:
10.1.2.1 ArrangeonpriorityavailableseatsonCSNflightsforpassengers;
10.1.2.2 Makeendorsementafteragreedbypassengersandcarriersconcerned;
10.1.2.3 Changetheroutelistedonoriginalticket,andarrangepassengerstoarriveatdestinationorstopoverpointviaCSNorothercarriersflights,orviaothermeansoftransporationmutuallyagreed.Overpaidamountofticket
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REV 04fare,excessivebaggagefeeandotherservicechargeswill
bereturned,whiledeficiencyofsuchfaresandchargeswillbeignored.
10.2 Voluntarychangeofclass(includecompartmentchangeandclasschangeinthesamecompartment)Ifpassengersrequirechangingclassesaftertheirpurchase,CSNanditsagentsshallhandleitpositivelyontheconditionthatthereareseatsavailableandtimepermitted.Thedifferenceshallbepaidbypassengeriftheclasschangecausetoahigherfare,andtheticketshallbevoluntarilyrefundediftheclasschangecausetoalowerfare.
10.3 VoluntaryChangeofFlight,DatePassengers
request
of
changing
flight
or
date
after
their
purchaseshallbehandledinaccordancewiththeeffectiverulesforpublishedorspecialfares.
10.4 Endorsment10.4.1 Intheeventofinvoluntarychangeofcarrierforpassenger,
endorsementfomalitiesshallbedoneafteragreedbypassengerandcarrierconcerned.
10.4.2 Intheeventofvoluntarychangeofcarrierrequestedbypassenger,CSNcanmakeendorsementwhenallthefollowingrequirementsaremet:
10.4.2.1 Passengersapplicablefaredoesnothaveendorsementrestrictions.
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REV 0410.4.2.2 Thecarriertobechangedintomusthavehassignedan
interlineagreement,andcanissueorreceiveticketsmutuallywithCSN.
10.4.3 Whenpassengerdoesnotmeetalltheaboverequirementsanddemandschangeofcarrier,itshallbeprocessedaccordingtorulesofvoluntaryrefund.
10.4.4 UnlessspeciallyauthorizedbyCSN,CSNssalesagenciesarenotallowedtodoendorsementformailitiesfor
passenger.
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REV 04
Article11 Refunds11.1 GeneralRules11.1.1 OnfailurebyCSNtoprovidecarriageinaccordancewith
thecontractofcarriage,orwhereapassengerrequestsavoluntarychangeofhisorherarrangements,refundforanunusedticketorportionthereofshallbemadebyCSNaccordingtoCSNsRegulations.
11.1.2 Exceptinthecaseoflosttickets,refundswillonlybemadeonsurrendertoCSNofthepassengercouponor
passengerreceiptandsurrenderofallunusedflightcoupons,andtheconjunctionticketsifany.Forelectronictickets,refundmustbeappliednotlaterthan13monthsafterthedateofcommencementoftravelorthedateofissuance(forallfirstflightcouponunusedticket).ApplicationforrefundwillonlybeacceptedwhenthecouponsstatusisOPENFORUSE,andwithpayment
proofprovidedbypassenger.11.2 Personreceivingrefundedfares11.2.1 CSNshallbeentitledtomakerefundtotheperson
namedintheticket.11.2.2 Ifatickethasbeenpaidforbyapersonotherthanthe
passengernamedintheticket,andCSNhasindicatedontheticketthatthereisarestrictiononrefund,therefundwillbemadeonlytothepersonpayingfortheticketortothatpersonsorder.
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REV 0411.2.3 Passengerorsponsorwhorequeststherefundshallpresent
hisorhervalididentitycertificate.Ifthepersonrequestingrefundisnotthepassengerorthesponsor,heorshemust
presenttheidentitycertificateofhimselforherselfandtheauthorizationfromthepassengerorsponsorinaddition.
11.2.4 Arefundmadepertainto11.1toanyonewhomrefundmaybemadeintermsof11.2.1,11.2.2or11.2.3shallbedeemedaproperrefundandshalldischargeCSNfromliabilityandanyfurtherclaimforrefund.
11.2.5 Whenrefundinganelectronicticket,passengerisrequiredtoprovideprinteditinerary.
11.3 TimelimitforrefundRefundmustbeappliednotlaterthan13monthsafterthedateofcommencementoftravelorthedateofissuance(forallfirstflightcouponunusedticket).Applicationforrefundwillnotbeacceptedafterthetimelimit.
11.4 Placeofrefund11.4.1 Onprinciple,refundofticketsandMCOshallbe
processedintheoriginalplaceofpayment;exchangedticketscanalsoberefundedintheplaceofexchange.Intheeventofinvoluntaryrefund,refundcanbeprocessedinCSNssalesofficeintheplaceoforginalpurchase,commencementofjourney,stopover,orbreakpointoftravel,orinCSNsauthorizedsalesagenciesintheplacewherethecauseofinvoluntaryrefundhappens.
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REV 0411.4.2 Whenpassengerappliesforrefundinaplaceotherthan
theoriginalplaceofissuance,theCSNssalesofficewhichistoprocessrefundshallobtainauthorizationfromtheoriginalplaceofissuance,andrefundinthelocalcurrencyatthatdaysBBRaccordingtotherefundedamountprovidedbyoriginalplaceofissuance.
11.4.3 Whenpassengerholdinganopenticketappliesforrefund,refundmustbeprocessedintheoriginalplaceofissuance.
11.5 CurrencyAllrefundswillbesubjecttoGovernmentlaws,rulesandregulationsorordersofthecountryinwhichtheticketwasoriginallypurchasedandofthecountryinwhichtherefundisbeingmade.Refundswillnormallybemadeinthecurrencyinwhichtheticketwaspaidfor,orinanothercurrencyinaccordancewithCSNsregulations.
11.6 InvoluntaryrefundsInvoluntaryrefundmeansanyrefundappliedforby
passengerentitledtotravelonCSNsflightswhocannotbecarriedaccordingtocarriagecontractduetosuchuncontrollableorunpredictablereasonsasweather,airtrafficcontrol,aircraftmaintenance,flightreadjustment.InvoluntaryrefundcanbeprocessedatCSNssalesofficesintheplaceoforiginalpurchase,commencementof
journey,stopover,breakpointoftravel,oratCSNsauthorizedagenciesintheplacewherethecauseofinvoluntaryrefundhappens.
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REV 0411.6.1 Involuntaryrefundabidesbythefollowingrules:11.6.1.1 Ifnoportionofthetickethasbeenused,anamount
equaltothefarepaidincludingtaxesandchargesshallberefunded,withoutchargingrefundfee;
11.6.1.2 Ifaportionofthetickethasbeenused,subtracttheamountofindividualorgroupfareontheusedsectorsandsubtracttheamountofusedtaxesandcharges,andrefundtheremainingamount.Therefundedamountshallnotbehigherthantheamountpaid.Norefundfeeshallbecharged.
11.6.1.3 Iftheflightlandsatanairportotherthantheappointedstopoverandflightofthesamedayiscancelled,andifthe
passengerdemandsforrefund,farefromthelandedairporttothedestinationatthesamediscountrateorsub-classwiththeoriginalpaidfareshallberefunded,buttherefundedamountshallnotbehigherthanthepaidamount;norefundfeeshallbecharged.Applicablecarrierfarefromlandedairporttodestinationshallbechosenon
priority.Iftherearenopublishedfaresfromlandedairporttodestination,fareofothermeansoftransportationfromlandedairporttodestinationshallberefunded.Wheretherearemorethanoneapplicablefaresofasamemeansoftransportation,themediumoneshallbechosen.
11.6.1.4 Changefeeshallbepaidbypassengerwhorequiresflightchangeofhis/herownwill.Whenthechangedflightisnot
performedasscheduled,theticketcanberefundedfreeof
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REV 04chargewhilethepreviouslypaidchangefeeshallnotberefunded.
11.7 VoluntaryrefundRefundbeyondthelimitationsin11.6belongstovoluntaryrefund.
11.7.1 Voluntaryrefundabidesbythefollowingrules:11.7.1.1 Ifnoportionofthetickethasbeenused,anamountequal
tothefarepaid,lessanyapplicableservicechargesorcancellationfees;
11.7.1.2 Ifaportionofthetickethasbeenused,therefundwillbeanamountequaltothedifferencebetweenthefarepaidandtheapplicablefarefortravelbetweenthepointsforwhichthetickethasbeenused,andsubtractrefundfeesandnoshowfeesifany.
11.7.1.3 Specialregulationswillbeappliedtotheticketwithaspecialfarepaid.
11.8 RefundtoCreditCardorDebitCardAccountsRefundforTicketspaidwithcreditcardsordebitcardscanonlybecreditedtothecardaccountoriginallyusedfortheTicketpurchase.TherefundableamounttobepaidbyCSNwillbeinaccordancewiththeruleswithinthisarticleonly,onthebasisoftheamountoriginallypaidby
passengerandthecurrencyenteredintheticket.Iftheresanydifferenceofamountcausedbycurrencyexchange,
passengerisnotentitledtoclaimdamagestoCSN.
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REV 0411.9 Whenrefundingaticketcombiningdifferentfares,refund
shallbeprocessedaccordingtothemostrestrictedrulesofappliedfares.
11.10 RefusalofrefundExceptforinvoluntaryrefund,departmentsconcernedshallrefusetorefundinanyoneormoreofthefollowingsituations:
11.10.1 Refundisappliedforafterthetimelimitofrefund;11.10.2 Passengerfailstopresentvalidcertificatesorticketsor
proofsonapplyingforrefund;11.10.3 Whentheapplicablefareofusedsectorsisequaltoor
higherthanthatofthewholejourney,theunusedsectorscannotberefunded;
11.10.4 Ticketisannotatednon-refundable.11.11 Onrefunding,passengerspaidbutunusedtaxesand
chargesshalberefundedtogether.Taxesandchargesofticketwhichisnon-refundableorhasnoapplicableremainingamountforrefundcanalsoberefundedalonewithoutextracharge,butmustberefundedbeforethetimelimitofrefund.
11.12 Refundduetopassengersillnessshallbeprocessedasvoluntaryrefund.
11.13 Unlessotherwisespecified,childrenshallbechargedthesamerefundfeeasadults,andinfantsareexemptfromrefundfee.
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REV 04
Article12 ConductAboardAircraft12.1 Ifpassengerconductshimselforherselfaboardtheaircraft
soastoendangertheaircraftoranypersonorpropertyonboard,orobstructsthecrewintheperformanceoftheirduties,orfailstocomplywithanyinstructionofthecrew,orbehavesinamannertowhichotherpassengersmayreasonablyobject,CSNmaytakesuchmeasuresasitdeemsnecessarytopreventcontinuationofsuchconduct,includingrestraintofthepassenger.Passengermaybedisembarkedandrefusedonwardcarriageatanypointand
passengermaybeprosecutedforoffencescommittedonboardtheaircraft.
12.2 Passengermaynotoperateaboardtheaircraftportableradios,electronicgames,laptopcomputer,digitalcameraortransmittingdevicesincludingradiocontrolledtoysandwalkie-talkies.ThepassengershallnotoperateanyotherelectronicdevicesonboardwithoutCSNspermission,exceptthatportablerecorders,hearingaidsandheart
pacemakersmaybeused.12.3 Non-SmokingFlights
AllCSNflightsarenon-smokingflights.Smokingisprohibitedinallareasoftheaircraft.
12.4 RestrictiononAlcoholicDrinksWhileaboardaircraft,passengerisnotallowedtodrinkanyalcoholicdrinksotherthanthoseprovidedbyCSN.
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REV 0412.5 SeatBeltsCompulsory
Whileinseatonboardtheaircraft,passengerhastheobligationtofastenhisorherseatbeltduringtheentireflight.
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REV 04Article13 RefusalandLimitationofCarriage13.1 CSNmayrefusecarriageofanypassengerorpassengers
baggageforreasonsofsafetyorif,intheexerciseofitsreasonablediscretion,CSNdeterminesthat:
13.1.1 Thecarriageisprohibitedbyanyapplicablelaws,regulations,orordersoftheState;or,
13.1.2 Passengerdoesnotabidebythelaws,regulations,orordersoftheState,ordoesnotabidebyCSNsregulations;or,
13.1.3 Passengerrefusestosubmittosecuritycheckconductedbygovernment,airportorcarrier;or,
13.1.4 Passengerfailstobeproperlydocumentedaccordingtoconcernedlaws,regulations,orders,requests,orrequirementsoftravelconditions;or,
13.1.5 Passengerrefusestocomplybytheinstructionsonlimitationofexitseatsmadebycabincrewofstaffofauthorizedcompanyandformulatedbyoperatingcompany;or,
13.1.6 Passengerdoesnotcomplybyinstructionsofcabincrew;or,
13.1.7 Exitseatistheonlyseatsuitableforpassengerduetopassengersphysicaldisablity;or
13.1.8 SuchactionisnecessaryduetoreasonsofweatherorotherreasonsuncontrollableforCSN;or,
13.1.9 Theapplicablefareoranychargesortaxespayable
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REV 04havenotbeenpaid,orthepassengerscreditpaymenthasnotbeenhonored;or,
13.1.10 Theticketpresentedbythepassengerhasbeenacquiredunlawfullyorhasbeenpurchasedfromanentityotherthantheissuingcarrieroritsauthorizedagent,orhasbeenreportedasbeinglostorstolen,oriscounterfeitedoranyflightcouponhasbeenchangedbyanyoneotherthanCZoritsauthorizedagent,orthecouponisaltered;or,
13.1.11 Thepersonpresentingtheticketcannotprovethatheorsheisthepersonnamedintheticket;or,
13.1.12 Passengerisover9months(36weeks)pregnant;or,13.1.13 Passengerislessthan14daysold;or,13.1.14 Theconduct,age,ormentalorphysicalstateofthe
passengerissuchastounsuitableforairtravel,orcausediscomfortormakehimselforherselfobjectionabletootherpassengersorinvolveanyhazardorrisktohimselforherselfortootherpersonsortoproperty;or,
13.1.15 Passengerhasbeendiagnosedwithseriousinfectiousdisease,andfailstopresentanymedicalproofthatnecessarymeasurehavebeentakentopreventinfectingothers;or,
13.1.16 CSNdeterminesthatpassengermaybeunabletocomprehendoroperatesafetyinstructionsundertheir
physicalormentalconditionswithoutassistancefromflightattendants;or,
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REV 0413.1.17 Passengersconductmayendangertheirselves,cabincrew
orotherpassengersduetomentaldisability;or13.1.18 Passengerhastracesofbeingdrunkorhavingdrugabuse;
or,13.1.19 Passengerisorappearstobeintoxicated;or,13.1.20 Passengerrequiresintravenousinjection;or,13.1.21 Passengerhasillodourduetoreasonsotherthandisability
orillness;or,13.1.22 Passengersdressingmaycausediscomforttoother
passengers;or,13.1.23 Stretcherpassengerdoesnotmeetthesafetyrequirements
ofpassengercarriage;or,13.1.24 Passengermayseekimmigrationintransitcountry,ormay
destroytheircertificatesordocumentsduringflight,orpassengerfailstosubittheirtraveldocumentsortheircopiestocabincrewaccordingtorequirementsofcarrierconcerned;or,
13.1.25 Passengersconduct,onpurposeornot,mayendagerthesafetyofaircraftorpassengersonboard.
13.2 ArrangementforpassengerswhosecarriagehasbeenrefusedDuringCSNsrunningandoperation,whenrefusalof
passengercarriagehappens,departmentsofcarriageserviceshalltreatthepassengerswhosecarriagehasbeenrefusedconsequentiallyaccordingtoCSNsPassengerSalesManualandGroundServiceandHandlingManual.
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REV 0413.3 LimitationonCarriage
Unlessotherwisedstipulatedbygovernmentdocumentsordocumentsorsportsmeetingforthedisabled,unaccompaniedchildrenbetween5to12yearsold,illordisabledpassengers,pregnantwomen,blindordeaf
passengers,orcrimesuspectscanonlybecarriedwhenCSNsconcernedregulationsaremet,andwhenithas
beenagreedbyCSNandCSNhasmadearrangementswhennecessary.
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REV 04
Article14 ArrangementsforAdditionalServices14.1 If CSN makes arrangements forpassenger with any third
partytoprovideanyservicesotherthancarriagebyair,orifCSNissuesaticketorvoucherrelatingtotransportationorservices (other than carriageby air)providedby a third
party, such as ground transportation, hotel reservations orcarrental,CSNdoessoonlyaspassengersagentandCSNtakesnoresponsibilityfortheavailabilityorthequalityofsuchservices.Thetermsandconditionsofthethirdpartyserviceproviderwillapply.
14.2 IfCSNprovidesgroundtransportationforpassenger,theseConditions of Carriage shall not apply to such groundtransportation.
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REV 04Article15 AdministrativeFormalities15.1 Thepassengershallbesolelyresponsibleforcomplying
withalllaws,regulations,orders,demandsandtravelrequirementsofcountriestobeflownfrom,intoorover,andwithCSNsRegulationsandinstructions. CSNshallnotbeliableforanyaidorinformationgivenbyanyagentoremployeeofCSNtoanypassengerinconnectionwithobtainingnecessarydocumentsorvisasorcomplyingwithsuchlaws,regulations,orders,demands,andrequirements;orfortheconsequencestoanypassengerresultingfromhisorherfailuretoobtainsuchdocumentsorvisasortocomplywithsuchlaws,regulations,orders,demands,requirements,rulesorinstructions.
15.2 Thepassengershallpresentallexits,entry,healthandotherdocumentsrequiredbylaws,regulations,orders,demandsorrequirementsofthecountriesconcerned,and
permitCSNtotakeandretaincopiesthereof. CSNreservestherighttorefusecarriageofanypassengerwhohasnotcompliedwithapplicablelaws,regulations,orders,demandsorrequirementsorwhosedocumentsdonotappeartobeinorder,orwhodoesnotpermitCSNtotakeandretaincopiesthereof.
15.3 ThepassengeragreestopaytheapplicablefarewheneverCSN,onGovernmentorder,isrequiredtoreturna
passengertohisorherpointoforiginorelsewhere,owingtothepassengersinadmissibilityintoacountry,whether
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15.4 IfCSNisrequiredtopayordepositanyfineorpenaltyortoincuranyexpenditurebyreasonofthepassengersfailuretocomplywithlaws,regulations,orders,demandsandtravelrequirementsofthecountriesconcernedorto
producetherequireddocuments,thepassengershallondemandreimbursetoCSNanyamountsopaidordepositedandanyexpendituresoincurred. CSNmayusetowardssuchexpenditureanyfundspaidtoCSNforunusedcarriage,oranyfundsofthepassengerinthe
possessionofCSN.15.5 Ifrequired,thepassengershallattendinspectionofhisor
herbaggage,checkedorunchecked,bycustomsorothergovernmentofficials.CSNisnotliabletopassengerforanylossordamagesufferedbythepassengerthroughfailuretocomplywiththisrequirement.
15.6 Thepassenger shall submit to any security checksbygovernmentorairportofficialsorbyCSN.
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Article16 PassengerServices16.1 Unlessotherwisespecified,in-flightmealsshallbe
providedbyCSNfreeofcharge.However,CSNmaychargeextrafeestoservicesbeyondthestipulatedvarietiesandquantityaccordingly.
16.2 Exceptasotherwisespecified,CSNdoesnotprovidegroundtransferservicewithinairportareasorbetweenairportsorbetweenairportsandtownterminals.CSNisnotliablefortheactsoftheproviderofsuchgroundtransferservices. CSNwillnotbeliablefortheactsoromissionsofanythingdonebyanagentorrepresentativeofCSNinassistingthepassengertomakearrangementsforsuchtransferservice.
16.3 Passenger shall pay for expenses of hotelaccommodationattheconnectionpoint.
16.4 If illness happens topassenger during air carriage, CSNshall take active measures and do itsbest to save the
passenger.16.5 Servicesforabnormalflights16.5.1 Iffightsaredelayedorcancelledatoriginduetosuch
reasonsasaircraftmaintenance,flightreajustment,orflightcrew,CSNshallprovideaccommodationsto
passengersaccordingtoregulationsconcerned.16.5.2 Ifflightsaredelayedorcancelledatorigindueto
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16.5.3 Ifflightsaredelayedorcancelledattrasitpointduetoanyreason,CSNshallprovideaccommodationstotransit
passengers.16.5.4 Whenflightsaredelayedorcancelled,CSNandCSNs
groundserviceagenciesshallexplainandinformpassengerpromptlyaboutthelatestinformationofflightsdelayorcancellation.
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Article17 LiabilityforDamage17.1 CarriageconductedbyCSNissubjecttotherulesand
limitationsrelatingtoliabilityestablishedbytheConventionunlesssuchcarriageisnotinternationalcarriagetowhichtheConventionapplies.
17.2 IncarriagewhichisnotinternationalcarriagetowhichtheConventionapplies:
17.2.1 CSNshallbeliablefordamagetoapassengerorhischeckedbaggageonlyifsuchdamagehasbeencausedbyCSNsactsoromissionsdonerecklesslywithintenttocausedamageandwithknowledgethatsuchdamagewouldprobablyresult.
17.2.2 Exceptinthecaseofactsoromissionsdonerecklesslywithintenttocausedamageandwithknowledgethatsuchdamagewouldprobablyresult,theliabilityofCSNwithrespecttoeachpassengerfordeath,woundingorother
bodilyinjuryshallbelimitedtotheapplicablelaw.17.3 Totheextentnotinconflictwiththeforegoingand
whetherornottheConventionapplies:17.3.1 CarriageconductedbyCSNandothercarriersaccording
tooneticketorconsecutiveticketsshallberegardedasasinglecarriage.CSNisliableonlyfordamageoccurringonitsownoperatingflight.CSNissuingaticketorcheckingbaggageoverthelinesofanothercarrierdoessoonlyasagentforsuchothercarrier.Nevertheless,withrespecttocheckedbaggage,passengermaymakeaclaim
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baggagecheck.17.3.2 CSNisnotliablefordamagetouncheckedbaggageunless
suchdamageiscausedbyCSNsactsoromissionsdonerecklesslywithintenttocausedamageandwithknowledgethatsuchdamagewouldprobablyresult.
17.3.3 CSNisnotliableforanydamagearisingfromitscompliancewithanylawsorGovernmentregulations,ordersorrequirements,orfromfailureofthepassengertocomplywiththesame.
17.3.4 If the weight of thebaggage is not recorded on thebaggagecheck,itispresumedthatthetotalweightofthechecked baggage does not exceed the applicable free
baggage allowance for the class of service concerned, asprovided in these Conditions. If in the case of checkedbaggage a higher value is declaredpursuant to 8.6.1, theliability of CSN shallbe limited to such higher declaredvalue.
17.3.5 CSNsliabilityshallnotexceedtheamountofprovendamages.CSNshallfurthermorenotbeliableforindirectorconsequentialdamages.
17.3.6 CSNisnotliableforinjurytoapassengerorfordamagetoapassengersbaggagecausedbypropertycontainedinsuchpassengersbaggage.AnypassengerwhosepropertycausesinjurytoanotherpersonordamagetoanotherpersonspropertyortothepropertyofCSNshall
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17.3.7 IfitemsattachedtoorwithincheckedbaggageaslistedinProvision8.1.2arelostordamaged,CSNisonlyliableaccordingtothelimitationofdamageforgeneralchecked
baggage.17.3.8 Ifapassengeriscarriedwhoseageormentalorphysical
conditionissuchastoinvolveanyhazardorrisktohimselforherself,CSNshallnotbeliableforanyillness,injuryordisability,includingdeath,attributabletosuchconditionorfortheaggravationofsuchcondition.
17.4 InternationalcarriageasdefinedintheConvention,issubjecttotheliabilityrulesoftheConvention.WhereinternationalcarriageisnotsubjecttotheliabilityrulesoftheConvention,CSNsliabilityforanydamagewithrespecttothecarriageofpassengersandbaggage,shallbeassetforthintheMontrealConvention.
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Article18 EffectivenessandModification18.1 TheseConditionscomeintoeffectonthedateof
publication,meanwhileTheGeneralCo
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