customer flow igip
Post on 28-Jan-2018
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What is Customer flow
Customer flow is stages that your customer go through in order to have better experiences within engaging him/itself with AIESEC and it define what kind of services that the customer should run
through during the time he/it engages with AIESEC
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iGIP Customer Flow
Attraction Consideration Value Delivery Brand Advocacy
Market Research phase
and Market approach
with many channels for
product presenting
Signing the Contract phase and
have expectation settings
regarding the JDs and
Processes timeline
Matching Process for the
partner need and create the
tools for the proper product
delivery (S&S,XPPs,Etc)
Up-scaling part after or
while the Intern delivery for
more or same benefits
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Attraction Phase
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Timeline
Weekly repeated
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Consideration Phase
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Timeline
2 weeks
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Value Delivery
<<>>EP
Matched
TN manager Approves
EP Manager Approves
EP should Assign his AN
Accept the
Applicant
After interviews
Contact the EP
Contact the SE
HE Approval
24 Hours 2 Weeks 1 Week
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Brand Advocacy
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Timeline
3 weeks
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