delivering an impactful employee engagement solution featuring aon's success with sharepoint
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© 2015 Rightpoint. All Rights Reserved.
Delivering an Impactful Employee Engagement SolutionUsing a Hybrid On-Prem and Cloud Architecture
DOUG GILMAN, V ICE PRESIDENT, OPERATIONS & DELIVERY AT AON
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Agenda• Project Overview• Global Challenges & Strategy• Knowledge Sharing Journey• Key Architectural Considerations
& Decisions• Open Q & A
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Project Overview• Develop a personalized Aon Avenue knowledge management and collaboration
solution to engage a 65,000 person global workforce to drive engagement and productivity.
• Four primary pillars:‣ Knowledge sharing‣ Colleague connection‣ Collaboration‣ Locating the right content at the right time
• To be the place that colleagues go to get the information and tools that they need to do their job.
#DigitalWorkspace15
© 2015 Rightpoint. All Rights Reserved.
At Aon, we have a clear understanding that our value in the marketplace is largely about people; the knowledge and expertise that colleagues bring to our clients.
In many ways our people are our product. So, it’s no surprise that we have a keen focus on developing, retaining and recruiting the very best.– A O N L E A D E R S H I P
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Global Challenges& Strategy
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Global Challenges• Company
‣ Grown by acquisition‣ Geographically dispersed
organization (language and cultural considerations)
• System‣ Multiple, disparate systems‣ Old, outdated intranet with low
adoption ‣ No personalization or knowledge
management‣ Ineffective people (expertise) finder
#DigitalWorkspace15
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Global Strategy
Distinctive Client Value
OperationalExcellence
Unmatched TalentINVESTED IN DEVELOPING
GLOBAL CAPABILITIES
Performance Management
Learning & Development
Knowledge SharingKnowledge Sharing
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Knowledge Sharing Journey
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Translating: Strategy to Execution
Roadmap Align business and end user needs Prioritize feature functionality to maximize impact Build internal momentum
Define & Design
Define and design the user experience and visualize requirements for the first release Design the visual impact Create technical schematics and plan for feature development and configuration
Build Build, test, and deploy feature functionality Focus on key user training Implement governance plans Migrate content
#DigitalWorkspace15
Aon’s Knowledge Journey
Increased Colleague Engagement
Improved Communications
Capabilities
Bringing Aon United to Clients and Colleagues
Aon’s Content Libraryfor Key Knowledge Assets
Search
Tools – Knowledge Hub
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer & SharePoint
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Colleagues Aon Profile
Org Charts
Tools – People Finder
© 2015 Rightpoint. All Rights Reserved.
INTEGRATED STRATEGY
COMMONARCHITECTURE
How?
• Connect colleagues with experts and knowledge to improve outcomes
• Improve how we capture, access, and deliver information
• Embed knowledge sharing in the Aon culture• Build the infrastructure leveraging hybrid
on-prem and cloud architecture• Designed to connect to multiple channels
and extend knowledge
+ =A N Y T I M E ,
A N Y P L A C E ,
A N Y D E V I C E
A O N ’ S K N O W L E D G E
A S S E T S
People Finder
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Increased Colleague Engagement
Improved Communications
Capabilities
Bringing Aon United to Clients and Colleagues
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer & SharePoint
Colleagues Aon Profile
Org Charts
Tools – People Finder
Aon’s Content Libraryfor Key Knowledge Assets
Search
Tools – Knowledge Hub
People FinderKey Capabilities• Global database of colleague
profiles and skill base‣ Badging‣ Connection with content‣ Connection with social
• Org Charts
• Connect via Lync/Skype for Business
Engaging Environment Hybrid Infrastructure
Knowledge Hub
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Increased Colleague Engagement
Improved Communications
Capabilities
Bringing Aon United to Clients and Colleagues
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer & SharePoint
Colleagues Aon Profile
Org Charts
Tools – People Finder
Aon’s Content Libraryfor Key Knowledge Assets
Search
Tools – Knowledge Hub
Knowledge Hub
Key Capabilities• Global library for vetted and approved
content
• Robust search engine to connect content and colleague expertise
• Dynamic search filters based on a unified corporate taxonomy to refine search parameters
Engaging Environment Hybrid Infrastructure
Communities
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Increased Colleague Engagement
Improved Communications
Capabilities
Bringing Aon United to Clients and Colleagues
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer & SharePoint
Colleagues Aon Profile
Org Charts
Tools – People Finder
Aon’s Content Libraryfor Key Knowledge Assets
Search
Tools – Knowledge Hub
Key Capabilities• Allows end-users to select best collaboration
tools based on their business needs
• Common foundation and templates for all corporate information
• Enables colleagues collaborate on specific topics through communities of interest
Communities
Engaging Environment Hybrid Infrastructure
Personalized Workspace
Personalized Aon Intranet
Deliver Targeted Communications
Unified Search Experience
Tools – New Intranet
Increased Colleague Engagement
Improved Communications
Capabilities
Bringing Aon United to Clients and Colleagues
Communities & Team Sites
Real Time Collaboration
Social Learning
Tools – Yammer & SharePoint
Colleagues Aon Profile
Org Charts
Tools – People Finder
Aon’s Content Libraryfor Key Knowledge Assets
Search
Tools – Knowledge Hub
Personalized WorkspaceKey Capabilities• Transform Intranet to a personalized
experience for all colleagues ‣ Notification center‣ Integration with content and social feed ‣ Easy access to tools and applications
(profiles, Knowledge Hub, Yammer/SharePoint)
‣ Unified search
Engaging Environment Hybrid Infrastructure
Engaging Environment Hybrid Infrastructure
Personalized Workspace
BusinessUnit
Department
Country
Relevant Content
Success Statistics
1.25 millionHours of training delivered by Aon University in 2014
52,166Yammer users
3 millionAon Avenue
monthly page views
259,000Unique visitsper month
225,000Average # of profileviewed per month
29,298 Colleagues
completed profiles
35,825Average # of docsviewed per month
5,508 Documents
uploaded
42,000Org charts viewed
per month
7,500Profiles edited
monthly
200+New documents added per month
6,100Docs searched
monthly
18,200Engaged colleagues
14,200Posts per month
2,600Groups
68,000*Colleagues
Aon Avenue deployed to
Engaging Environment Hybrid Infrastructure
Increased Colleague Engagement
Improved Communications
Capabilities
Bringing Aon United to Clients and Colleagues
Key Architectural ConsiderationsChallenges:
‣ Non standard global network‣ Non standard Authentication ‣ Diverse desktops‣ Data Challenges‣ Decentralized business model
Approach:
‣ Clean-up data‣ Utilize best-in-class tools‣ Leverage Microsoft’s roadmap‣ Federate, connect and combine
Engaging Environment Hybrid Infrastructure
Logical Architecture
Engaging Environment Hybrid Infrastructure
Aon Avenue Homepage
(AWS)People Finder Video
Personalized Home & Search
NotificationsContent Sites
Knowledge HubYammer
SharePoint
Cloud On-prem
© 2015 Rightpoint. All Rights Reserved.
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