design thinking for accessible user experiences - ux scotland2014

Design Thinking for Accessible User Experiences

David Sloan @sloandrThe Paciello Group

The person who is doing is the person who is learning.

Quote: Professor Chris Jernstedt, Dartmouth College · Photo: Wellspring Community School https://flic.kr/p/7FMn8b

Accessibility as a journey.

Accessibility as Compliance Audit

Results in Bugs that Need Fixing

DemoComparing visual and audio user

experience

What Went Wrong?

• Structure• Wayfinding• Interaction• Content

DiscussionReviewing and responding to an

accessibility audit

Equitable UseProvide the same means of use for all users:

identical whenever possible; equivalent when not

From Principles of Universal Design, http://www.ncsu.edu/ncsu/design/cud/about_ud/udprinciplestext.htm

Same Means of Use—Baker entrance

Current alt text for images in mosaic

Brainstorm equivalents5 minutesIn pairsFocus on alt textShare ideas

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Same Means of Use—Professor Luxon

By concentrating solely on the bulge at the centre of the bell curve we are more likely to confirm what we already know than learn something new and surprising. From Change By Design by Tim Brown

Bell Curve

Profile of a Design Thinker• Empathy• Integrative thinking• Optimism• Experimentalism• Collaboration

From “Design Thinking” by Tim Brown, Harvard Business Review

Divergent and Convergent Thinking

From Change by Design, by Tim Brown

Brainstorming RulesDefer judgment. There are no bad ideas at this point. There will be plenty of time to narrow them down later.Encourage wild ideas. Even if an idea doesn’t seem realistic, it may spark a great idea for someone else.Build on the ideas of others. Think “and” rather than “but.”Stay focused on topic. To get more out of your session, keep your brainstorm question in sight.

One conversation at a time. All ideas need to be heard, so that they may be built upon.Be visual. Draw your ideas, as opposed to just writing them down. Stick figures and simple sketches can say more than many words.Go for quantity. Set an outrageous goal—then surpass it. The best way to find one good idea is to come up with lots of ideas.

From Design Thinking for Educators, by Riverdale Country School and IDEO

Mosaic Challenge: How might we provide an accessible immersive experience that demonstrates the diversity of volunteers and resonates for prospective volunteers?

Teams Report Back

TitleOne-sentence summaryPrototype

Evolving the role of accessibility into Accessible UX.

An accessibility maturity continuum?

Accessibility and diversity drives creative thought

Focus on supporting accessible task completion within an established design concept

Following guidelines to achieve compliance

Token effort

No conscious accessibility effort

Who Benefits from Accessible UX

From A Web for Everyone, by Sarah Horton and Whitney Quesenbery, persona illustrations by Tom Biby

Accessibility + User Experience =Accessible User Experience

A Web for Everyone book cover, @awebforeveryone

http://rosenfeldmedia.com/books/a-web-for-everyone/

Thankyou.

David Sloan@sloandrwww.paciellogroup.comwww.58sound.com