digital transformation - the slippery road of change

Digital InsuranceThe slippery road of change

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Disclaimer: In many organizations big projects tend to fail. In this slideshow we have brought together many experiences from different organizations. The slideshow is meant to be funny with a serious overtone.

The slippery road of change

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Business is NOT so good

Performance…

Product………..

Competition…

Workload…..…

Regulations…..

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Expectations are always high

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Let’s brainstorm…….what do we need?

Digital

Solutiondriven Reliable

IT

Straight Through processing

Simple & streamlined processes

Trust (internal)

High volume capability

Cloud computing

Big Data

Social media integration

Businessin charge(not IT)

Paperless

Self

service

Excellent

service

Low cost

Lead management system

Simple policy wording

High

retention

Excellent Call Centre

Multi Access

Direct online sales

All-in-1policy

Clear communication

Customer

loyaltyStructured

& creative

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Roadmap is unclear

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a huge project

Not all skills available

Business as usual needs attention

Start a project………….

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Bring in some consultants

MethodologyRisk analysis

Cos tBenefits

ScopeGovernance

Principles

Assumptions

Requirements

Stakeholders

Program office

Sponsor

Stakeholders analysis

Program Manager

Program Director

Project manager

Job descriptions

ReportingMeetings

CommunicationSharePoint

Project plan

Program plan

Workstream plan

Workstream leaderInsurance knowledge

Project skillsDigital knowledge

Social media knowledge

Critical success factors

Concerns

Activity plan

Progress report

PowerPoint

Excel

MS project

Timesheets

Project Library

Transformation

Change management

Masterplan

RoadmapGap Analysis

Financial reporting

Procurement Big Data knowledge

Project accounting

Quick scan

Target Operating ModelStrategic plan

Engagement

Concept

Analysis

Functional design

Detailed design

Global design

VisionConsensus

Implementation plan

Enterprise architecture

Responsibilities

Sourcing

Roles

Project mandate

KPI’s

Deliverables

Marketing knowledge

Steering Committee

Timelines

Decision making unit Vendor management

Issue management

Meeting minutes

Project budget

UAT

Scoping

Resource management

Project procedures

DependenciesTemplates

On-boarding

Project commissioningEvaluation

Planning

Schedule

Roadshow

Objectives

Approach

Starting points

Risk mitigation

IT plan

Assessments

Benefit realization

Project closing

Work breakdown structure

Quality management

Project frameworkCritical path method

Gantt chart

Resource allocationProject initiation

Project charter

Performance baseline © TransInsure.

and…. some money© TransInsure.

Set principles

Have meetings.. more meetings …..propose solutions

Phase 2Phase 1

Set scope

Set timelines

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Involve staff

We tried this already That’s not how it worksYou don’t understand our businessIt is not that simple

These specifications are not rightWe have change requestsThis is bad for business

IT will never deliver

We need more underwriting control

Our customer does not need this

This will increase our expense ratio

This will increase our claims ratioWe need more mandatory fields

This will create a channel conflict

We will loose our jobs

We should redefine the principles

Who told you this?

This will never work

These principles are wrong

Why were we not involved in the beginning

Your assumptions are wrong

The scope is too big

We still need an application form

Why do we need to change?Underwriter has to approve all quotations first

You do not know how our agents work

We s till n eed s ign a tu res

Too expensive

Dangerous This is not our priority

BAU is more important right now I have no time for thisThis failed in the past © TransInsure.

Based on valuable input….add & change requirements

Change principles

Change scope:

Back to the drawing board

Change the concept

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Change leadership

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Change timelinesPhase 2

Phase 1

Phase 4

Phase 3

Re-plan

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……add some more money

+ add more consultants

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Project weariness…

and finally someone to blame…

Told you so….

Not really good…..Drama…..

Sponsor…helpless anger..

Terrible…..

Worse than expected…..

Worked so hard….

What did you expect?…..

Stakeholders

are shocked……

Down the drain….

OMG…..

This will never work…..© TransInsure.

Finally the UAT

INPSYCH Psychiatrist ClinicSpecialized in Insurance transformation stress

For appointment call: 95478914524/7 emergency: 965788446 (guaranteed within 1 hour help)

www.transinsure.net

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Who will take the lead?

For more information:

TransInsure.Digital Insurance Transformation

Email: info@transinsure.net