digtal services ~ w2n telecom

No PerformancePunishing?

Obstacles

RemovePunishment

ArrangeConsequences

RemoveObstacles

NonPerformanceRewarding?

Analyzing Performance

Problems

Ye

Ye

Ye

Ye

No

No

No

Used to do it?

Performance Matters?

HasPotential?

Calculate Cost Of Each Potential Solution

Select Best Implement

Arrange PositiveConsequences

ArrangeFeedback

Ye

Simpler Way?

Ye

Ye

ArrangePractice

ArrangeOn-Job Training

Arrange Formal

Training

Transferor

Terminate

SkillsDeficiency ?

Ye

Ye

No

No

Impor tan t Ignore

DescribePerformanceDiscrepancy

Calculate Costor

Value of Discrepancy

Based on Robert F. Magerʼs, “Analyzing Performance Problems, or You Really Oughta Wanna”, Second

KEY: POTENTIAL

1

1a

2

3

4

5

6

7

8

9

10

1

12

the infrastructure:the infrastructure:a new environmenta new environment

The Clientʼs Environment

• Qualify Types of Assessment for Skills to be Enhanced• Perform Task Analysis of Areas/Position/Services • Identify / Correct Performance Deficiencies by Video SOP• Implement Best Proposed Integrated Training Media for Management Systems & Operating Controls Utilization• Determine their Past, Current, & Future Operational Visions

Knowledge & Wisdom:

• Project Management• Telecommunication

Custom "Dashboards"

Telecom Project Management

Project Management Philosophy

Financial and Project Statistics

real time services and support

cultural background

Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals

Training & Development

Internal AdministrativeProject Summaries

Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals

Training & Development

Internal AdministrativeProject Summaries

Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals

Training & Development

Internal AdministrativeProject Summaries

Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals

Training & Development

Internal AdministrativeProject Summaries

Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals

Training & Development

Internal AdministrativeProject Summaries

Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals

Training & Development

Internal AdministrativeProject Summaries

OperationsManager

the service and product

The Participants

the infrastructurethe infrastructure

the regionthe region

the technologythe technology

transmissiontransmission

consumer

coveragecoverage

technology implementationtechnology implementationThe Facility