dr dennis kimbro - ppma conference 2010

D. Kimbro, Ph.D. Have vs Have Not

The New # 1 Rule: “You’ve got to go above

and beyond your job description. If you just do your job, you don’t get a raise and you don’t get a

bonus; you get a paycheck.”

--WSJ Smart Money

The New # 2 Rule: “If you fail to continually learn, develop, and upgrade

your skills, somewhere, someone else will. And,

when you meet that person, you will lose.”

-- Fortune 500 Exec.

“There’s a brand called ‘You,’ and it

consists of…Your appearance, your voice, your

name, your attitude, and the content of what

you’ve got to say.”--Philip Kotler

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

1. “Human Capital” is a key differentiator. Organizations are more focused on talent than ever before. Strategic organized problem solver. There’s a premium on performance.

4. A bias for action; assertive / self-starter. Takes initiative; Accept total responsibility for outcomes.

Good is Not Enough: Top Skills Employers Seek MostThe Perfect Candidate

3. Character / Intelligence / Common Sense: The ability to

deal with change. Openness to new ideas and concepts; carry out multiple tasks or projects.

2. Know you skill set as well as your area of excellence.

Find your strength. Keep learning and growing

professionally and personally.

8. Time management: The ability to prioritize your time (1 out of 5 CEOs “most important skill”). Know the difference between “efficient” and “effective.”

6. Professionalism / positive attitude / energy / passion and the ability to cultivate these qualities in others. 7. Today’s marketplace begs for quality, service

and commitment. Understand the GMP: The winning and cultivation of customers.

5. Loyalty: Employers want employees who will express a strong sense of devotion to the organization.

Good is Not Enough: Top Skills Employers Seek Most

The Perfect Candidate

“A brand doesn’t revolve around

marketing strategies or key initiatives. The

core element of a brand centers

around how your employees serve

and treat the customer.”

--Howard Schulz

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

Stop managing: Who’s in charge?

Start leading by example; proactive vs reactive

Stop dictating: Being a Boss

Start coaching, developing talent

Stop controlling people; Equal Pay

Start empowering people; merit pay

Stop conforming: A job for life

Innovate; differentiate; broaden your skills; pursue new challenges

Stop demanding results Start driving results: Aligning with broad vision & strategy

Stop following rules and regulations

Push the envelope; start guiding with winning shared values and healthy culture

Stop working alone Start collaborating; recognize the value of team building

What to stop doing…

What to start doing…

The 21st Century Leader

Stop complaining Develop a “can-do,” optimistic attitude

Stop focusing on the mundane

Focus on what matters: quality, service and the customer

Stop being complacent Fail forward; permit failure; continuous improvement

Look beyond “just an employee…”

Add value / “think independent profit center”

Abandon the “old boy” networks

Respecting, honoring and leveraging diversity

Stop reacting: Changing by necessity and crisis

Be accountable; assertive; self-starter

Wait for the data Be proactive; embrace uncertainty; take a risk

The 21st Century Leader

What to stop doing…

What to start doing…

“The ultimate measure of a man is not where he stands

in moments of comfort and

convenience, but where he stands at times of challenge and controversy. “

-- Dr. Martin Luther King, Jr. D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

Public Sector People Managers’ Association:

“Putting People at the Heart…”

D. Kimbro, Ph.D. Have vs Have Not

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

“Great institutions

and organizations don’t write

mission statements…

they live them.”

- Johnnetta ColeD. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

Creativity & Innovation…

Vision…A Clear Sense Of

DirectionGoal Setting is the

Master Skill!

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

D. Kimbro, Ph.D. Have vs Have Not

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

“The New # 3 Rule: Today, excellence is no longer excellent. Twenty years ago,

excellence was excellent. But not

today. If you want to be excellent today, then you must be extraordinary!”

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

1. Must be self-chosen… the desire of your heart.

2. The position, occupation or prospects must excite you… passion is the key word.

3. There must be: ample opportunity for unlimited personal and professional growth...

4. Creative thinking must be required.

5. You can’t watch the clock in a level of compensation… you can’t trade hours for dollars.

6. Your work must be beneficial to humanity: Serving for the sake of serving, sharing for the sake of sharing.

7. You can associate with those you choose: Surround yourself with the image of yourself.

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

D. Kimbro, Ph.D. Have vs Have Not

“I don’t care how good you are, or

how bad you are. My only concern is how great do you

want to be. Anybody can be ordinary but it

takes courage to excel.”

-- Coach Jim Tressel, Ohio State Buckeyes

Public Sector People Managers’ Association:

“Putting People at the Heart…”

“Don’t shoot for the mountain top; shoot for the stars. If you shoot

for the mountain top and fall, you’ll fall at the

base of the mountain. But if you shoot for the stars and you fall, you’ll

fall on top of the mountain.”-- Dr. Randal Pinkett

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

● Master the “rarest ability,” ask the right questions

● Recruitment is retention: look for track record…

● Search for consistency: “game” excellence vs an excellent game

● IQ is not enough: Look for “EQ”

● Good cultural fit: candidate is serious about success; focus on the GMP

● No “I” in team; what do peak performers want?

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

“Those who build great companies understand that

the ultimate throttle for

growth is not markets or

technology, but the ability to

attract and keep enough of the right people.”

--Jim Collins

Public Sector People Managers’ Association:

“Putting People at the Heart…”

D. Kimbro, Ph.D. Have vs Have Not

The New # 4 Rule: “My

job is to find the best talent,

period. Not the best available

candidate!” --HR Mgr., Coca Cola

Public Sector People Managers’ Association:

“Putting People at the Heart…”

CONTRIBUTION

A Focus On Service

Practice niche marketing

Q + Q + MA = C

“There’s only two deliveries a customer

remembers: One that comes early,

and one that comes late.”-- Harvey Mackay

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

“You give the customer what he wants, when he

wants it, and how he wants it… and you can have all the market share

you want.”-- Jerry Thompson

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

“Above all else, service to the customer.”-- John Nordstrom

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

D. Kimbro, Ph.D. Have vs Have Not

“I've learned that people will forget what you said, people will forget what you did, but people

will never forget how you made

them feel.”-- Maya AngelouD. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”

D. Kimbro, Ph.D. Have vs Have Not

“Any problem can be solved

if only enough

people care.”

- Malcolm Gladwell

Public Sector People Managers’ Association:

“Putting People at the Heart…”

D. Kimbro, Ph.D. Have vs Have Not

Public Sector People Managers’ Association:

“Putting People at the Heart…”