effective business communication

Effective Business Communication‘Individuals & Interactions’

Question

Remember the Agile Manifesto?

Individuals & Interactions

Over

Processes and Tools

Is there an XP Value as well?

Communication!

“Consulting is Communication”

Brainstorm

Excellent!

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

Verbal Communication

So...

“Consulting is Communication”

But...

Most of you...

can’t be effective consultants yet!

Why?

Because...

You’re not married yet

I am...

I am...

That’s my wifee

2 perfect people in a relationship...

2 much!

2 much!

that’s wrong English!i

2 much!

that’s wrong English!i

Twatch out for such mistakes

On a more serious note...

Here’s a marriage scenario...

Here’s a marriage scenario...^like

What went

wrong here?

“Argument is the worst sort of communication” Jonathan Swift

Ok, another video...

What changed here?

✌

4 tips

Postpone judgement

Separate the person from the problem.

Explore Intent.

Here’s what I heard you say...

Paraphrase your understanding.

“Be sincere, be brief, be

seated.”Franklin Roosevelt

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

✓

Non-Verbal Communication

Thoughts, anyone?

“Seek to first understand, then

be understood”

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

✓

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

✓ ✓

Communication Traps

I’m a big fan of...

Rocky, do you have anything derogatory

to say about the champ?

Derogatory? Yeah. He’s great.

Hey Rock, how’s about investing in condominiums? They’re safe...

Condominiums? I don’t use them.

“The meaning of your communication, is the response you get.”

Avoid heavy language

Use ‘plain English’

http://plainenglish.co.uk

What is a ...

Puncher?

What does it mean now?

Why is it spelt this way?

Spelling mistakes are unpardonable!

Use a spell-checker

or treat us to Ice cream!

Amanda

hey, movie today?

Amanda

hey, movie today?Sumeet

sure. this project’s really killing me though. stupid clients

Amanda

hey, movie today?Sumeet

sure. this project’s really killing me though. stupid clientsAmanda

you bet! hey, check out the big fat bald guy!

Amanda

hey, movie today?Sumeet

sure. this project’s really killing me though. stupid clientsAmanda

you bet! hey, check out the big fat bald guy!

What do you

think?

What do you

think?

iWho is acting on this email?

What is the subject?R

What is the subject?R

RSalutation?

iWhat’s with the SMS lingo?

Every email is professional

Sumeet is a cow...

Thoughtworks @#!%*

Nicola

Nicola

John

Hi John!

Hi Nicky!Hi John!

Hi Nicky!Hi John!What’s

wrong?

Texting during a meeting?

Politics?

Religion?

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

✓

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

✓ ✓

Verbal Communication

Non-Verbal Communication

Communication Traps

Our Goals for today

✓ ✓ ✓

So, what did we

learn?

Excellent!

Questions?

Thank You!