employee engagement - talent summit

Employee Engagement

Bryce Winkelman, Qualtrics EMEA@qualtrics / #qualtrics

SM

Brands & Organizations

6.6K+of the top 100

business schools

99

Users

1.8M

+

Used In

Countries

75+

The World’sLeadingInsightPlatform

PROVO / USADUBLIN / IRLSYDNEY / AUSSEATTLE / USA

Customer InsightsVoice of the Customer

ProgramsCustomer Satisfaction Surveys

Net Promoter SystemsWebsite Experience Feedback

Employee Insights360-degree Employee

FeedbackEmployee Engagement

SurveysEmployee Satisfaction

SurveysExit Interviews

Market InsightsAd Testing

Concept TestingMarket ResearchAcademic Studies

All your insights in one place

Qualtrics 360sophisticated employee developmentmade simple.

FEATURESo Easy to use interfaceo Flexible form

developmento Real-time reportso Automated process

managemento Open APIs

Employee Engagementsophisticated employee developmentmade simple.

o Real-time resultso Sophisticated

hierarchical reportingo Personalized

dashboards

o Organizational structure

o Action planningo Flexible form creation

FEATURES

Results are in…

7

Leading Institutions Choose Qualtrics Employee Insights

Employee Engagement: The Why and Trends

How Engaged are Employees?

If your company were a 10-person bicycle, statistically speaking:• 1 employee is peddling with all their heart• 6 are just along for the ride, pretending to pedal• 3 are slamming on the brakes

According to Gallup’s 2014 State of the Global Workplace Only 13% of employees are engaged in their work.

Diagnosing Disengagement: Stop the Infection From Spreading

• Actively disengaged employees cost the US economy ½ a trillion dollars per year.

• “Low levels of engagement among global workers continue to hinder gains in economic productivity and life quality in much of the world.”

Gallup, State of the Global Workplace: Employee Engagement Insights for US Business Leaders, 2012

• Selling the program to the employees and executives• Can be difficult for the right managers to get simple actionable data

fast enough

Employee EngagementThe Challenges

Why Organizations Should Care About Employee Engagement

Employee Engagement is a proven driver of:• Retention• Productivity

Why Organizations Should Care About Employee Engagement

Employee Engagement is a proven driver of:• Retention• Productivity• Customer Loyalty

• Retention• Advocacy• Spend per Customer• Overall Growth

• Employee Engagement = Customer Engagement = Revenue

Linkage Analytics

How do your employee engagement levels tie to Customer Loyalty? What does that connection mean to the bottom line?

Customer Rat-ings

Productivity Profitability0%5%

10%15%20%25%

10%

21% 22%

Business Impact of Employee Engagement

Source: Gallup Business Journal, How Employee Engagement Drives Growth, June 2013

Linkage Analytics

Best Buy identified that a 0.1% increase in employee engagement led to an over $100,000 increase in a store’s annual operating income

Harvard Business Review, Competing on Talent Analytics, October 2010

Sanford Health has measured a 3x increase in patient satisfaction in high engagement vs. low engagement hospitals and clinics

Real-time Results

Real-time ResultsReal-time engagement results led to:

• Increase survey engagement by 25%

• Reduce reporting time by 75%

• Substantial boost in engagement/morale.

World Wide Technologies Co.

How Qualtrics Engage Internally

EngagementIf I can’t create culture, what can I do?

1. Get the right people into the environment

2. Reward and value the right things

3. Create an environment where culture and engagement can thrive Autonomy Mastery Purpose Physical location

4. Branding Internally, internal brand engagement influences external engagement

New School Philosophy

Goals, Accountability, and Alignment

TransparencyWeekly scheduled company briefingsGlass meeting roomsVisible, Real-time reporting

Meritocracy1. An elite group of people whose progress is based on ability and talent

rather than on class privilege or wealth.

2. A system in which such persons are rewarded and advanced.

3. Leadership by able and talented persons

Uniting Causes

Professional and Leadership Development

Learning from Academia

Data Driven Decisions

Overcoming International Challenges1. Exchange programs

2. Adopt the corporate culture while building your own

3. Company-wide updates/meetings

4. Embrace Technology to foster engagement internally

International Water Cooler

30

Questions?

Get in Touch

Dublin Office: 1 Clarendon RowPhone: 01 244 8646Email: support@qualtrics.comTwitter: @qualtrics

Appendix

Absen-teeism

High-Turnover

Orgs

Low-Turnover

Orgs ShrinkageSafety In-

cidents

Patient Safety In-

cidentsQuality (De-

fects)

-70%-60%-50%-40%-30%-20%-10%

0%

-37%

-25%

-65%

-28%

-48%-41% -41%

Theft

Source: Gallup Business Journal, How Employee Engagement Drives Growth, June 2013

Business Impact of Employee Engagement

34

Tip 1: Keep the End in Mind – Link Your Survey to Your Customers

Organizational Hierarchy Management

Role-specific Dashboards

Role-specific DashboardsL1 Manager

L2 Manager

L3 Manager

L4 Manager

L5 Manager

L6 Manager

Manager Name

Customize Reports