employee engagement - talent summit
TRANSCRIPT
Employee Engagement
Bryce Winkelman, Qualtrics EMEA@qualtrics / #qualtrics
SM
Brands & Organizations
6.6K+of the top 100
business schools
99
Users
1.8M
+
Used In
Countries
75+
The World’sLeadingInsightPlatform
PROVO / USADUBLIN / IRLSYDNEY / AUSSEATTLE / USA
Customer InsightsVoice of the Customer
ProgramsCustomer Satisfaction Surveys
Net Promoter SystemsWebsite Experience Feedback
Employee Insights360-degree Employee
FeedbackEmployee Engagement
SurveysEmployee Satisfaction
SurveysExit Interviews
Market InsightsAd Testing
Concept TestingMarket ResearchAcademic Studies
All your insights in one place
Qualtrics 360sophisticated employee developmentmade simple.
FEATURESo Easy to use interfaceo Flexible form
developmento Real-time reportso Automated process
managemento Open APIs
Employee Engagementsophisticated employee developmentmade simple.
o Real-time resultso Sophisticated
hierarchical reportingo Personalized
dashboards
o Organizational structure
o Action planningo Flexible form creation
FEATURES
Results are in…
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Leading Institutions Choose Qualtrics Employee Insights
Employee Engagement: The Why and Trends
How Engaged are Employees?
If your company were a 10-person bicycle, statistically speaking:• 1 employee is peddling with all their heart• 6 are just along for the ride, pretending to pedal• 3 are slamming on the brakes
According to Gallup’s 2014 State of the Global Workplace Only 13% of employees are engaged in their work.
Diagnosing Disengagement: Stop the Infection From Spreading
• Actively disengaged employees cost the US economy ½ a trillion dollars per year.
• “Low levels of engagement among global workers continue to hinder gains in economic productivity and life quality in much of the world.”
Gallup, State of the Global Workplace: Employee Engagement Insights for US Business Leaders, 2012
• Selling the program to the employees and executives• Can be difficult for the right managers to get simple actionable data
fast enough
Employee EngagementThe Challenges
Why Organizations Should Care About Employee Engagement
Employee Engagement is a proven driver of:• Retention• Productivity
Why Organizations Should Care About Employee Engagement
Employee Engagement is a proven driver of:• Retention• Productivity• Customer Loyalty
• Retention• Advocacy• Spend per Customer• Overall Growth
• Employee Engagement = Customer Engagement = Revenue
Linkage Analytics
How do your employee engagement levels tie to Customer Loyalty? What does that connection mean to the bottom line?
Customer Rat-ings
Productivity Profitability0%5%
10%15%20%25%
10%
21% 22%
Business Impact of Employee Engagement
Source: Gallup Business Journal, How Employee Engagement Drives Growth, June 2013
Linkage Analytics
Best Buy identified that a 0.1% increase in employee engagement led to an over $100,000 increase in a store’s annual operating income
Harvard Business Review, Competing on Talent Analytics, October 2010
Sanford Health has measured a 3x increase in patient satisfaction in high engagement vs. low engagement hospitals and clinics
Real-time Results
Real-time ResultsReal-time engagement results led to:
• Increase survey engagement by 25%
• Reduce reporting time by 75%
• Substantial boost in engagement/morale.
World Wide Technologies Co.
How Qualtrics Engage Internally
EngagementIf I can’t create culture, what can I do?
1. Get the right people into the environment
2. Reward and value the right things
3. Create an environment where culture and engagement can thrive Autonomy Mastery Purpose Physical location
4. Branding Internally, internal brand engagement influences external engagement
New School Philosophy
Goals, Accountability, and Alignment
TransparencyWeekly scheduled company briefingsGlass meeting roomsVisible, Real-time reporting
Meritocracy1. An elite group of people whose progress is based on ability and talent
rather than on class privilege or wealth.
2. A system in which such persons are rewarded and advanced.
3. Leadership by able and talented persons
Uniting Causes
Professional and Leadership Development
Learning from Academia
Data Driven Decisions
Overcoming International Challenges1. Exchange programs
2. Adopt the corporate culture while building your own
3. Company-wide updates/meetings
4. Embrace Technology to foster engagement internally
International Water Cooler
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Questions?
Appendix
Absen-teeism
High-Turnover
Orgs
Low-Turnover
Orgs ShrinkageSafety In-
cidents
Patient Safety In-
cidentsQuality (De-
fects)
-70%-60%-50%-40%-30%-20%-10%
0%
-37%
-25%
-65%
-28%
-48%-41% -41%
Theft
Source: Gallup Business Journal, How Employee Engagement Drives Growth, June 2013
Business Impact of Employee Engagement
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Tip 1: Keep the End in Mind – Link Your Survey to Your Customers
Organizational Hierarchy Management
Role-specific Dashboards
Role-specific DashboardsL1 Manager
L2 Manager
L3 Manager
L4 Manager
L5 Manager
L6 Manager
Manager Name
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