filling in the gaps – design insights (workshop)

Filling in the gapsfrom interpretation to collaboration

Jason CaleProduct design manager - Facebook

Solutions for Local Businesseswhat do I do?

shared understanding between teams

that brings about

filling in the gapsis a process of refinement

with the goal of building products that meet

real user needs

enjoyment

understanding

excellence

integrity

belonging

growth

tension

ignorance

disappointment

chaos

isolation

resignation

we all have unique models of the world

DOG

how we fill in the gaps

beliefs

Judgements

related problems

understanding

emotional needs

Past experience

Values

collaboration struggle

isolation: Us vs them

rigid thinking

a game of Chinese whispers

our products suffer

filling in the gaps

there is no one right answer

discernment openness

shared understanding is a result of participation

Filling in the gaps together

1. You describe the problem

2. They fill in the gap

3. You Ask them to describe how they filled it in

4. Do they understand the problem?

1. You describe the problem

2. They fill in the gap

3. You Ask them to describe how they filled it in

4. Do they understand the problem?

5. Describe solutions until you are both satisfied

6. Make decision on how to proceed

Filling in the gaps together1. You describe the problem

5. Describe solutions until you are both satisfied

3. You Ask them to describe how they filled it in

2. They fill in the gap

6. Make decision based on how to proceed

4. Do they understand the problem?

more interpretation

lots of gaps a few gaps

less interpretation

The Product Will Emerge

closing the loop

Can you describe your gaps?

thank you

Filling in the gaps @jasoncale