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Focus on Citizens: Public Engagement for Better

Policy and Services

Hyun Deok CHOIOECD/GOV

hyun-deok.choi@oecd.org

Citizens in Focus: Public engagement for better policy and services

Benefits, Risks and CostsWhat do governments see as the main rewards & risks?

from Open to InclusiveWhat are the main barriers for the “willing but unable”and for those who are “able but unwilling”?

from Principles to PracticeHow have governments fared in applying the 2001 OECD 10 guiding principles for information, consultation and active participation?

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Costs, Benefits and Risks

BenefitsTrustOutcomesCompliance EquityKnowledgeInnovation

Costs• Communication & logistics • Time • Reimbursements • Training for officials • Training for citizens • Rewards

Risks• Delays• Hijacking • Conflicts with politicians• Higher admin. burdens• Conflicts btw participants• Consultation fatigue• Conflict with existing

regulations• Lower trust

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Why don’t people participate?

They may be willing but unable…Source: OECD12-12-2008 4

Why don’t people participate?

Source: OECD

…or, they may be able but unwilling 12-12-2008 5

OECD guiding principles (2001)CommitmentRightsClarityTimeObjectivityResourcesCo-ordinationAccountabilityEvaluationActive citizenship

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Most progress in applying OECD principles

Source: OECD12-12-2008 7

Most difficulty in applying OECD principles

Source: OECD12-12-2008 8

‘Soft’ or ‘Hard’ Resources?

Source: OECD

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Invest to Improve Performance

Governments now need to:

Mainstream public engagement

Develop effective evaluation tools

Leverage the participative web (Web 2.0)

Adopt sound principles to support practice

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For further information:

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www.oecd.org/gov/publicengagement

Thank you very much!