freak out, geek out, or seek out: trends, transformations, and libraries

David Lee KingTopeka & Shawnee County Public Library

davidleeking.com

Freak Out, Geek Out, or Seek Out:

Trends, Transformations, & Change in Libraries

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What has Changed?

Competition

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the big G

the big G

Tech Changesin Libraries

1970’s: adapting to OPACs

1980’s: The PC takes off…

1990’s: Internet Appears

2004: “Web 2.0” coined

The Emerging Web is...

decentralized

2-way mobile

real timesocial

publicmultimedia

real time

decentralized

Website

Facebook

Twitter

YouTube

MySpace

Second Life

Flickr

Yelp

Foursquare

Gowalla

multimedia

EC=MC

mobile

social

2-way

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public

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public

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What’s Topeka Doing?

3 Realities:1. all services will be physical & digital

2. we’ll use the web to build unique stuff3. to some, the digital branch will be their only branch

Digital Branch Manager

Answers Tough Questions

Long Range Planner

Manager

Evangelist

Scans Horizon Executive Editor

Community Manager

content

Content

Content

Content

RSS

Media

content creator

• librarian

• library staff

• all staff assigned to help out

• trained and released

multimedia content creator

• we bought cameras and camcorders

• i’m training staff of how to use them

• we encourage it

• we give time for it

Community

Entryways

conversation

in the website

in the website

in the website

in the website

in the website

outside the website

outside the website

outside the website

video

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video

The Libraryin your pocket

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Goals

Sharing

Content

Community

Our Stories

Telling our Story

story means

• more than the facts

• being a reporter... or an editorialist

• blogging!

• sharing - our favorite recipes

• our trip to spain

• and surrounding it with our stuff (books)

What next?

Why Pay Attention to these changes?

1.The rest of the world

is already there

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2. You can be the example

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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

3.Connect

with your communityhttp://flickr.com/photos/fcpl/2275150197/

4. community pulse

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4. community pulse

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5.You set the pace

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be relevant

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model the way

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headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html

CustomerJourney

Mapping

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improving the ordinary

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know your patrons

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101%

communication

communication

communicationcommunicationcommunicationcommunication

communicationcommunication

communication

communicationcommunication

communication

Gauge your staff

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find staff interests

• match with goals you already have

• give it to the best fit - might be IT, might be circ staff

• Help translate from 1.0 to 2.0

Find Champions

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With great powercomes great...

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FindingTime

Changing focus

Scheduleyourtime

Granting time

• give time - for reading, playing, learning, creating

• send staff to formal training

• practical training for staff - teach what's relevant to your staff and library

• buy books for training

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Thank You!

davidleeking.com