gloco enterprise measurement system team 4 john armstrong ananthkumar balasubramanian emily james...

GLOCO Enterprise Measurement

SystemTeam 4

John ArmstrongAnanthkumar Balasubramanian

Emily JamesLucas Suh

May 5, 2012

Business ProblemManagers are unable to make timely, well-informed decisions from current data analysis reporting

GLOCO’s Data is:Siloed by department, region, and enterprise

system

Reporting is:Aggregated manually from canned reportsInfrequent, inaccurate, shallow

Opportunity cost estimated at $250,000

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Business Process As-Is

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Proposed SolutionBIT4 proposes the GLOCO Enterprise Measurement System (GEMS)

GEMS will allow for better, faster decisions

Automated, daily, dashboard reporting via the web.

Better analysis for:Business Segment Profit MixSales ForecastingOn-Time In-Full Delivery Levels

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Business Process To-Be

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Approach to TechnologyReporting Database with OLAP cubes

Online Analytical Processing for faster querying performance

Multidimensional Data Views

Business Intelligence ServerPerforms calculationsTurns data into reports

Application Server:Deployment container for reporting tools

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Flow of Data in GEMS

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Data Sources

GLOCO Management

Architecture of GEMS

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GEMS Architectu

re

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GEMS Architecture – Overview

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Web Server Data Source

Data Warehouse

OBIEE (BI Server)

1. Login

End User

2. SSO/ validate

OLAP Plugin/OCI Interface

(Periodic Processing)

3. Authorize user

4. Request Report

5. Check Cache

6. Request Report

7. Send Response

8. Logout

9. Clear Session

SQL Query/ Result set

GEMS Report Request Timeline

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GEMS: Costs and Return On Investment

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Vendor Costs

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Oracle BI EE License $276,050

BIT4 Consulting $152,600

Oracle Support $60,695/year

Total $489,345

GEMS Return On Investment

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Success Metrics

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Benefit Goal

Automated Reporting Reduces required hours to produce reports by 60%

Report Integrity Issue/Error Resolution to be reduced by over 90%

Report Frequency Daily dashboard viewing exceeds 95% of GEMS users

Decision Making Use Greater than 80% of GLOCO executive management accessing dashboard reports on a daily basis

Assumptions, Dependencies, and Constraints: Highlights

GLOCO’s current Oracle 11g database license covers the 11g database required for the GEMS solution

GEMS will have read access to GLOCO Data Warehouse

GLOCO owns the data and is responsible for its integrity

GLOCO’s Help Desk will handle support issues once GEMS is operational

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Operational Governance

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PMO Office

Project Manager

Project Teams

Project Sponsor

Steering Committee

PMO Office

Project Manager

Project Teams

Solution Architect

Solution Architect

BIT4 Imp Consults

GEMS Admin

GEMS DBA

Sr. Analyst

Jr. Analyst

User Adoption

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Implementation Plan for GEMS

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MilestoneStart Day Complete

Scope 0 3.5Analysis/Soft. Req. 3.5 17.5

Design 17.5 32Development 32 53.75

Testing 32 80.75Training 32 77.75

Documentation 32 62.5Pilot 17.5 87.75

Deployment 87.75 92.75Project Review 92.75 95.75

3 4 5 6 19

Weeks

13 14 15 16 17 187 8 9 10 11 121 2

Implementation Timeline: 4.5 months

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Project DeliverablesRequirements

Use Cases and Functional Requirements

Technical Specification GEMS architectural diagram, Dashboard user

interface specifications, Design documents

DevelopmentGEMS hardware and software including the

Oracle BI EE, OLAP database, and dashboard user interfaces

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Project DeliverablesTesting

System test plan and report, and the UAT test plan and report

DeploymentTraining schedule and materials, and

training of personnel

System MaintenanceTransitional support and Help Desk

documentation

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Dashboards for Better, Faster Decisions

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OLAP Cube Structure

• Business Segment Data in a Single Cube

• Created from Tables: Product, Customers, Date, and Business Segment Category

• Star schema relational model

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Data Tables Model:

25• OLAP data populates GLOCO’s KPIs in the Dashboard

Data available between 1 Nov 09 upto and including 30 Oct 12

Report controls Customers % of total Medical Units % of total Revenue % of total Net Income % of totalSelect period Year - 2011 Hospitals 222,650 26.68% 244,879 30.56% 2,081,467,250 30.56% 918,294,375 30.56%

Insurance 278,221 33.33% 267,107 33.33% 2,270,409,500 33.33% 1,001,651,250 33.33%Start date 21 Oct 09 Medical Devices 333,793 39.99% 289,335 36.11% 2,459,351,750 36.11% 1,085,008,125 36.11%

End date 5 Nov 09

Business Segment Data: Year - 2011

Excel Dashboard:

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• The Dashboard helps GLOCO measure KPIs using an automated, daily process

• Business Segment Mix – Pie Chart (Use Case)

• Allows for Drill Down and Drill Through functionality

Oracle BI Interactive Dashboard:

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• Personalized views of corporate and external information

• Organized in pages

• Results from analysis that is the output returned from the Oracle BI Server

Conclusion:Making better, faster decisions with GEMS

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Questions

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