hotel reputation

HOTEL REPUTATIONANALYSIS OF HOTEL LE BRISTOL

PARIS

LAN CHI TRAN JIALI WANG

TRIPADVISOR REVIEW

POSITIVE POINTS

• The hotel lobby and rooms are indeed worthy of its luxury rating.

• Rooms are large, well appointed and spotless.• Beautiful cot beds and cuddly toys for

children.• Exceptional services provided to customers.

NEGATIVE POINTS

• Too much noise, especially in rooms near .• Too Expensive.• Too much time for waiting in the restaurants.

CIAO

POSITIVE/NEGATIVE POINTS

• Quality of the service is excellent.• Food in the restaurant is good.• Facilities of rooms are excellent.• It takes too much time to find parking.

TRAVEL YAHOO

POSIVITVE/NEGATIVE POINTS

• Good quality.• Customers are well treated like royalty by the

staff.• Carpets are dirty in certain rooms.• Price is quite expensive.

HOLIDAY CITY

POSIVTIVE/NEGATIVE POINTS

• Excellent services and beautiful rooms/bathrooms.

• Quite expensive.

CONCLUSION

• Solution for improving Negative reviews:Respond the extremely negative reviews on

the sites.Send the feedbacks to managers of each

departments.Propose the promotion in the low seasons.