how to avoid crappy hr software contracts - william tincup

How to Avoid Crappy HR Software Contracts

William Tincup, SPHR

Situation Overview

• We don’t negotiate software contracts all that often• Most contracts are provided by the vendors• We’re at a disadvantage

10 Things To Consider...

• Data• Renewals• Price• Termination• Exit• Training• SLA• Hours• Adoption• Maintenance

Data

• Does your contract state who owns the data?

Renewals

• Does your contract automatically renew?

Price

• Does your contract guarantee that prices will not be increased?

Termination

• Does your contract state that you can get out in 30 days or less?

Exit

• Does your contract stipulate the process for a graceful exit?

Training

• Does your contract include training all users?

SLA

• Does your contract penalize the vendor for missing goals?

Hours

• Does your contract contain variable consulting hours?

Adoption

• Does your contract include budget for incentive programs to drive user adoption?

Maintenance

• Does your contract include caps on maintenance fees?

Remember…

"a feature is not a feature unless users use said feature"

Feedback & Thank You

William Tincup, SPHRTincup & Co.

Email = william@tincup.comWebsite = http://www.tincup.comMobile = 469-371-7050LinkedIn = http://www.linkedin.com/in/tincupTwitter = http://twitter.com/williamtincupFacebook = http://www.facebook.com/tincupSkype = williamtincup