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future workspace?
The Era of Living Services
- New technology trends
that impact the future
workspace
16.03.2016
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HOW TO MANAGE THE FUTURE WORKSPACE?
MATRIX42 AT A GLANCE
OLIVER BENDIGCTO, Matrix42
Responsible for Product Vision and Strategy
15+ years experience in managing Workspace Products
Focus on Mobility, Virtualization, Cloud, ITSM and ITAM
Oliver.Bendig@matrix42.com
@BendigOliver
MATRIX42Leading Workspace Management vendor
Complete Management of physical, virtual and mobile devices
including IT Service Management and Compliance
Founded in 1992,
300+ Employees, 3000+ Customers world wide,
3+ Mio. managed licenses
Headquarters in Frankfurt – GER,
Subsidiaries in US, UK, CH, AT, NL, BE and AUS
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HOW TO MANAGE THE FUTURE WORKSPACE?
WHY YOU SHOULD CARE
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“If CHANGE is
happening on
the OUTSIDE
FASTER than
on the inside,
the END IS IN
SIGHT”
- Jack Welch
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HOW TO MANAGE THE FUTURE WORKSPACE?
WHY IS DIGITAL TRANSFORMATION IMPORTANT FOR THE WORKSPACE?
1. DIGITALIZATION OF
EVERYTHING
2. LIQUID
EXPERIENCE
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HOW TO MANAGE THE FUTURE WORKSPACE?
CHANGE OF…
TAXI BUSINESS AND TRANSPORTATION
Hailing a cab... Find a transportation
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HOW TO MANAGE THE FUTURE WORKSPACE?
CHANGE OF…
VIDEO INDUSTRY
Rent a movie... Stream a movie...
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HOW TO MANAGE THE FUTURE WORKSPACE?
CHANGE OF…
THE MUSIC INDUSTRY
Buy music... Stream and use music...
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HOW TO MANAGE THE FUTURE WORKSPACE?
CHANGE OF…
DOMESTIC THINGS
Change diapers... Proactive diaper management...
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HOW TO MANAGE THE FUTURE WORKSPACE?
DOUBLE ROBOTICS
A mix between a Segway and an iPAD
A mobile avatar in the office
Enables Face-to-Face communication with mobile workers
CHANGE OF…
KNOWLEDGE WORK AND MEETING CULTURES
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What have all these
examples in common?
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HOW TO MANAGE THE FUTURE WORKSPACE?
WHAT HAVE ALL THESE EXAMPLES IN COMMON?
Simplicity and users context are key features in Digital Era
Mobility has changed business model and usage
To „own stuff“ loses importance. Shift to consumption based models
Each business was not prepared for disruptive change
The service knows the customer and changes in real time
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THE ERA OF LIVING SERVICES
1. PROXIMITE TO USE: A service that is close to people
2. IMPACT: Real impact on lives and work
3. REAL TIME: Changes in real time
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WHAT CAN
IT-MANAGEMENT LEARN FROM THIS?
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HOW TO MANAGE THE FUTURE WORKSPACE?
CHANGE IN IT-MANAGEMENT IS NOT DIFFERENT
Request for help...
SERVICE DESK
Self-Service help (from mobile)…
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HOW TO MANAGE THE FUTURE WORKSPACE?
WHAT‘S NEEDED TO MANAGE THE WORKSPACE IN THE LIVING SERVICES ERA?
1. KNOW THE CUSTOMER/ PEOPLE
CUSTOMER EXPERIENCE
2. FLEX THE TECHNOLOGY
INNOVATION
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HOW TO MANAGE THE FUTURE WORKSPACE?
CTO’s PERSPECTIVE ON THE FUTURE WORKSPACE
PAST 2020
DevicesDesktop/ Laptop/ Thin Client Desktop/ Laptop/ Mobile/Thin Client/ Wearables/ IoT
Input MethodKeyboard/ Mouse Voice/ Touch/ Keyboard/ Mouse
OSWindows XP Win7-12 /iOS/ Android/ Chrome/ Mac OSX/ Windows Phone
Windows, Web Windows, Web /iOS/ Android/ Chrome/ Mac OSXApplication type
SaaS Apps< 5% 40 – 60%
Mobile Apps< 5% 25%
Windows Apps> 90% 50 – 60%
OwnershipCorporate IT Corporate IT, Employee, Department
Workspace deliveryOn-Premise/ Private On-Premise/ Private, Hybrid, Public
ProcessesIT Service Management, License Mngmt, ITIL Service Management, Compliance, ITIL, BPM, DevOps
GoalsCosts, Efficiency Costs, Efficiency, Innovation, Productivity
Management paradigmsDevice, Standardization, Centralization User, Personalization, Self-Service, Social
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INVEST IN AUTOMATION IS MANDATORY,
BUT..
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WORKSPACE MANAGEMENT DOES NOT END WITH TECHNOLOGY
AUTOMATING OF A BAD PROCESS IS WORSE THAN NO AUTOMATION
WORKSPACE IN 2020
INVEST IN AUTOMATION IS MANDATORY, BUT..
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HOW SHOULD AN INTEGRATED WORKSPACE
MANAGEMENT SOLUTION LOOK LIKE?
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Workspace aggregators
unify the delivery of
desktops, applications
(SaaS, Windows and mobile
applications),
cloud services and data
through a single UI
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HOW TO MANAGE THE FUTURE WORKSPACE?
WORKSPACE NEEDS TO BE REDEFINED
location based
WORKSPACE 1.0
Office / Desk
device centric
WORKSPACE 2.0
PC/ Laptop
user centric
WORKSPACE 3.0
Multi-Device
Workspace
service oriented
WORKSPACE 4.0
LIVING
SERVICES
Devices / Apps / Data/
Identities/ Services
Technical- & Business
Management of
Workspace
1. Revolution (DC) 2. Revolution (PC) 3. Revolution (Mobility) 4. Revolution (Cloud)
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Self-Service, ITSM
& Compliance
HOW TO MANAGE THE FUTURE WORKSPACE?
MANAGE THE FUTURE WORKSPACE
Data Management App & Desktop
Provisioning
Workspace
Management
Multi-Device
Workspace
Identity & Access
Management
WORKSPACE 4.0
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HOW DOES THE FUTURE WORKSPACE LOOK LIKE?
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HOW TO MANAGE THE FUTURE WORKSPACE?
HOW DOES THE FUTURE WORKSPACE LOOK LIKE?
1. MORE MOBILE: Distributed across many (mobile/ IoT) devices
2. MORE PERSONAL: User-centric, context aware, focus on UX
3. MORE HETEROGENOUS: connected Apps, Data, Devices, Services
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HOW TO MANAGE THE FUTURE WORKSPACE?
How to start?
6. Use 360° Workspace view with EMM, CLM, IDAAS, ITSM, SAM
1. Define a cross-functional Workspace Team
2. Analyze user requirements properly. Treat users like customers
3. Learn from Shadow-IT. Define BYO & Consumerization strategy.
4. Invest in multi-platform EMM solution. Check cloud delivery!
5. Enable “Self-Service First” approach. Enable Social ITSM
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THE BEST WAY TO PREDICT
THE FUTURE IS TO INVENT IT
- Alan Kay
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