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From Campus to Career
The Lundgren Center Builds Future Retail Leaders
Melinda Burke, Director
In 2009 the retailing industry has experienced unprecedented challenges, and many college students wonder if retailing careers
will continue to offer opportunity and growth. The U.S. retail industry shed more than 500,000 jobs in 2008, yet recent indicators reflect some
growth among retailers in 2009 and continued growth in 2010. The Lundgren Center for Retailing believes retailing careers will continue to be competitive and challenging, but for those graduates
prepared to meet the new retail reality - there will be great reward.
What is this new reality? Slowed growth in the retail sector will result in increased competition among college students for positions in internship and executive development programs. Nearly one
third of all retail workers were 24 years or younger in 2007, and nearly half of all retail employees have college degrees. So a college degree will no longer be sufficient for assured placement in these high quality training programs. Retailers will demand the “best of the best” to fill smaller training classes.
They will seek out students with a passion for the industry, a demonstrated ability to think analytically, an eye for creativity and the work ethic needed for success. College students interested in careers in
buying, merchandising, management, product development or planning should prepare themselves for this competitive landscape by selecting a targeted academic major, getting career experience and developing their leadership skills.
The Lundgren Center provides the perfect opportunity for students to prepare themselves for this competitive environment. Essential to our success, our Lundgren Center corporate partners provide the input and guidance needed to be current with industry demands. Through our well-defined Retailing and Consumer Sciences curriculum, students study consumer and retailing theory. The Speaker Series offers students the opportunity to network with retailing executives and gain a real world view of the industry. In the new “Competitive Advantage” Seminars our professional career coach, Joanna Broder, engages students individually to prepare for the transition from college to career.
We are proud to announce our newest corporate advisory board partner, Dick’s Sporting Goods, a full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment, apparel, and footwear in a specialty store environment. The Company operates 394 Dick's Sporting Goods stores in 39 states primarily throughout the eastern half of the U.S. Dick's continues to offer the finest quality products at competitive prices, backed by the best service anywhere. Dick’s Sporting Goods has a real passion for sports and brings that enthusiasm and experience to the consumer every day. We are proud to have them join us in our passion for the future of the retail!
Are you a partner in the Lundgren Center for Retailing? Find out more at terryjlundgrencenter.org.
Sources:
Retail industry Indicators, NRF, 2008
U.S. Department of Labor, Bureau of Labor Statistics data.
Keynote Speaker Terry J. LundgrenChairman, President & CEO
Macy's, Inc.
Terry J. Lundgren Center for Retailing phone 520.621.1715Web site http://globalretailingconference.org/email tlc@cals.arizona.edu
Fall 2009
You Will Learn...how increased competitive demandfor innovation will require strategic,actionable performances.
Please join us at The Ritz-Carlton, Dove MountainTucson, Arizona
Terry J. LundgrenChairman, President & CEO
Macy's, Inc.
Global Retailing Conference 2010Speakers Include:
Matthew E. Rubel CEO
Collective Brands
PLAN TO ATTEND Innovation Generation April 8-9, 2010
Kerstin Block President
Buffalo Exchange
Darrell RigbyPartner
Bain & Company
Tom Redd currently serves as Vice President of SAP Merchandise Lifecycle
Group. Tom has been with SAP for 4 years and during this time he has
had the opportunity to impact people’s lives with SAP’s purpose: “To help
our world run better by creating enduring prosperity.” Prescribing to this
purpose Tom has been able to impact hundreds of businesses by allowing
them to better address the needs of their shoppers.
Tom has aided the University of Arizona
and the Terry J. Lundgren Center for
Retailing for 3 years. He has helped
raise thousands of dollars for our new
building while maintaining close ties with our students, mentoring them
through their academic and career paths. His advice for those starting a
career is the importance of “forward thinking” and “finding a developed
mentor.” He stresses the role of the mentor, “Learn from them, shadow
them, gain from them.” Coming from years of experience, this advice will
put retail graduates in the position to become leaders in their industry
and in turn stronger professionals.
2
Profile
In the coming years we will see Tom taking on the challenges of retail head
on. SAP is working for the future by focusing on helping retailers deal with
the fast changing shopper-centered economy. In order to help retailers
address shoppers’ fast-changing behaviors, Tom continuously works to
better tailor business’ merchandise offerings related information and
knowledge for SAP’s retail teams. Our economy is more shopper -driven
than ever and with SAP’s innovative retail and shopper science technology
they are delivering what retailer must be able to support - A world where
shoppers get exactly what they want when they want it and at the price
they enjoy.
Tom Redd, Vice PresidentProduct Marketing
SAP
Corporate Partner
by Michelle M. Jones Student Advisory Board
With the University of Arizona's adjacency
to Mexico it was only a matter of time until
Vamos A Tucson became a Terry J. Lundgren
Center for Retailing Corporate Advisory
Board partner. By developing a community
based program called Vamos a Tucson, the
economic impact of Mexican visitors has
expanded from $300 million in 2001 to $960
in 2007. Driving this growth is the Vamos A
Tucson multifaceted marketing campaign to
Mexican citizens within driving distance of
the Arizona/Sonora border, supported by visitor
centers in Hermosillo, Culiacan, Los Mochis
and Mazatlan. Mr. Felipe Garcia, VP of Mexico
Marketing at the Metropolitan Tucson Convention & Visitors Bureau has
spent his career facilitating and building relationships between U.S. and
Mexican businesses and consumers. Early in his career, after graduating
with a Master's degree in international law, Garcia assisted U.S. companies
with expansions into Mexico and Latin America and lobbied these
countries' governments for business law to ease international commerce.
For the last ten years, Garcia has focused on bringing Mexican visitors to
Tucson, Arizona to support the tourism and retail industries. Mr. Garcia has
taken a new approach by creating a domestic program promoting multi-
cultural retail practices.
The work of Mr. Garcia in Southern Arizona has resulted in strong impacts
to the retail industry ranging from infrastructure changes at shopping
centers, to policy amendments in the Federal government.
To achieve the Vamos a Tucson mission, Mr. Garcia enlisted the expertise
and assistance of the local Students in Free Enterprise (SIFE) chapter
to develop a program for and train local retailers, restaurant and hotel
employees to be "Mexico ready". In this capacity, the students in the
University of Arizona's Terry J. Lundgren Center for Retailing not only
gained valuable experience, but made invaluable contributions to Tucson's
creation of truly bi-cultural retail offerings throughout the city.
Seeing first hand the significant contributions University of Arizona's
retailing students make while still in school has instilled great confidence
and expectations for Garcia in the retail professionals of the future. In
fact, this among many other programs within the college, reinforces the
outstanding reputation of the Lundgren Center for Retailing within the
Tucson community and throughout the retail industry.
Vamos A Tucson
J. Felipe Garcia Vice President of Community Affairs & Mexico Marketing
offers new insights for students and partners
3
ACRE, sponsored by the Terry J. Lundgren Center for Retailing (TJLC),
provides industry partners and UA students and faculty an opportunity for
collaboration around relevant research problems. Relying on the expertise of
TJLC Research Fellow Dr. Anita Bhappu and other UA faculty, these projects
provide our industry partners with consumer insights while enabling both
undergraduate and graduate students to gain a better understanding of
the role of research in solving
everyday business challenges.
Companies interested in
developing customized ACRE
projects should contact Dr. Bhappu at abhappu@email.arizona.edu
In this inaugural ACRE project for a Farm Bureau Financial Services,
undergraduate students in Dr. Sabrina Helm’s Spring 2009 Consumer
Concepts & Theory course, conducted 300 interviews with consumers
to better understand men and women’s decision-making process when
shopping for insurance products. Twelve consumer segments were created
based on gender, age (20 – 45), and family status (with/out children).
Consumers were interviewed on a specific financial service such as car
insurance, life insurance, or renter’s/home owner’s insurance. Student
teams representing each of the consumer segments provided the financial
services company with a preliminary analysis of their interview data
during in-class presentations. Then during Summer 2009, two RCSC
graduate students (Anubha Mishra & Chirrag Mittal) conducted an in-depth
qualitative analysis of transcripts from the 300 consumer interviews. Their
comprehensive report provides interesting insights into the decision-
making process and buying behavior of both men and women at different
life stages.
A DIFFERENT ATTITUDE AND BEHAVIOR
Overall, the twelve consumer segments had different attitudes and
behaviors towards shopping in general and insurance in particular.
Across the different age segments, men were more consistent with their
approach towards insurance and, thus, were combined into one consumer
group. Women, on the other hand differed widely in their behavior, with
considerable difference between those below and above 30 years of age.
Therefore, the original twelve consumer segments were collapsed into
three consumer groups – men of ages 20 years and above, women of ages
20 to 29 years, and women above 30 years – for comparison purposes.
Irrespective of the gender, having children changed the purchase behavior
of the respondents. Services such as life insurance and home insurance
were more important to the respondents with children because most
of them perceived these services as a “necessity” and an “investment,”
and hence were more actively involved in the recruitment process. On
the other hand, respondents viewed car insurance as “mandatory” and a
“liability,” so they did not want to invest in extensive research; they mostly
opt for best deals, in that, minimum payment for maximum coverage. The
respondents with children, both male and female, were collectively more
concerned about life insurance, especially above 45 years of age. These
consumers were most prone to consult an agent for life/home insurance.
Specially, both men and women with children were very cautious to have
a reliable insurance policy in case of any unexpected or undesirable event.
Also, depending on the respondents’ perceived importance of insurance
products, such as life and home insurance, their likelihood of personal
contact with agents or CPA's increased.
MEN 20 AND ABOVE
Younger men researched more online for
insurance information. Their approach to buying
insurance was more casual and was mainly
focused on decent coverage. The analysis of
the interviews suggests that men above 30 are
consistent in terms of their expectations of
an insurance company and the way they go about
researching for information. For older men, the
importance of referrals from friends and family,
as well as personal contact with agents/financial planners increased.
One dominant reason for such a trend could be that the older men were
specifically asked about life insurance and home insurance, and they
generally regard them as important.
WOMEN 20 to 29
A majority of women 20 to 29 years old without children depended on their
family for car insurance. Even those with children either depend on their
family for insurance or searched for information over the Internet. Like their
male equivalent, this consumer group does not seem to be very involved
in the buying process of insurance and hence did not have much of an
opinion about it.
WOMEN 30 AND ABOVE, WITH OR WITHOUT CHILDREN
This consumer group is actively involved in the purchase process of
insurance products. The three most dominant sources of gathering
information regarding financial services for this group were online
information, agents, and referrals from coworkers, friends, and family. Apart
from these channels, few also mentioned that their insurance was provided
by their employer and hence did not do much research. Some parallel
sources of information mentioned were radio, television commercials and
newspaper advertisement.
Unlike men, this consumer group reported more frustrating experiences
while shopping for insurance online. They repeatedly reported being
overwhelmed by the amount of information available on the websites
and had difficulties understanding the terminologies. Another reason for
their dissatisfaction was unresponsive agents. They consistently testified
to incidents where not being able to reach a representative was annoying
and frustrating. They have many questions in order to make a decision
about buying life/home insurance and look for patient and knowledgeable
representatives.
On the other hand, they appreciated features like availability of rate
comparisons online and helpful representatives. It was also very important
for them that the representatives make the information easy to understand
and provide them comprehensive information of the options. They prefer
to talk to representatives and get their questions answered instantly.
Transparency in information and ease of use are the most important factors
in purchase. It is very important for the agents to understand the needs of
the customer and not to try to oversell.
While shopping in general and specifically for insurance, this consumer
group emphasized the importance of good customer service. For them,
helpful representatives, good return policies, personalized services and
generous options were indicators of good customer service; basically, any
incident that exceed shopper’s expectations.
To the study participants, reputation meant that the company had been
By Anita D. Bhappu, Ph.D.Associate Professor & Division Chair
Applied Consumer Research Experience (ACRE) enhances understanding of consumers’ decision-making process and buying behavior when shopping for insurance products.
Continued on page 4
Anita D. Bhappu, Ph.D.Associate Professor &
Division Chair
offers new insights for students and partners
4
Michelle M. Jones JCPenney
During this past Summer I had the privilege to intern
with JCPenney as a Sales Management Intern. This
fast-paced and well-rounded program allowed me
to experience retailing first hand by benchmarking
sales, compiling a competitive shopping analysis,
and learning the vital role of private brands.
A chief component of my internship focused on
forecasting sales based on last year’s events and
motivating associates to exceed those goals. I
learned the importance of people in retail. It is our associates who
serve as the face of JCPenney. By providing constructive performance
evaluations and coaching sessions I was able to hone both my oral and
written intercommunication skills. These evaluations gave employees an
opportunity to improve their performance while enhancing their careers
within the company.
JCPenney has established itself as the primary shopping destination for
Middle America. With growing brand recognition from American Living, I
Heart Ronson, and Chris Madden Home, JCPenney is stepping out in style
with affordable fashions for everyone. Working for one of the top retailers
in the country I was able to understand the value of brand recognition in
relation to the customer and its fundamental role in driving sales, as well
as customer loyalty.
My final project consisted of a competitive shopping and SWOT analysis,
followed by a presentation to the senior management team. This project
analyzed four other retailers based on store environment, customer
service, and merchandise offerings. How the merchandise is presented,
who is selling it, and where the merchandise is located can feed into the
consumer’s perceptual map developing a desire to purchase. By compiling
my findings and developing an in-store action plan, I was able to provide
JCPenney with a more competitive edge for our specific store.
Overall, this summer I learned the power of people, brands, and leadership.
It is with strong leadership and brand innovation that JCPenney will
continue to be a top performer and developer of future leaders. Through
this experience I was able to gain stronger communication, analytical, and
leadership skills while pursuing my passion of people, brands and retail.
I N T E R N S H I P S
Virginia Sims Target
As an executive store intern at Target, I learned
how to effectively lead a store team through
developmental opportunities and activities. I
first learned how each work center of the store
coordinated to ensure the store as a whole was
profitable and successful. I also shadowed all
of the Executive Team Leaders as well as other
leaders in the building to learn effective leadership
techniques and skills. Finally, I took on Leader on
Duty shifts and ran the store for early, mid or late shifts as well as worked
on a special project with fellow executive interns.
During my time at Target, I also had the privilege to work with fellow interns
on a special project within the store. Within the store, we decided to focus
on Guest Experience, which encompasses the front end operations of
the store and ultimately the impression we give to the guests that shop
in our store. For our project, we implemented techniques and games to
strengthen our, "Can I Help You Find Something" culture within the store to
ensure our guests had a great experience. We wanted to ensure our guests
had this great experience, because it would translate to our guest survey
scores, which is ultimately how we are rated as far as guest service. A big
accomplishment I was able to see from my efforts was that I was able to
help the store maintain green guest survey scores across the board for two
weeks straight.
One major take away from this experience, is to always own your own
development. Throughout every interview I gave and in every developmental
opportunity I came across, this was an overarching theme that all of the
leadership in the building gave me. It was an important take away for me
because I believe I was able to have the positive experience I had by taking
the time to own my own development and grow in the areas I wanted to
through the resources they gave me. A recommendation I would want to
pass on to any future students would be to not overlook a store internship
because they can give you immense developmental opportunities that you
would have never expected. I would also recommend to always keep an
open mind and to make yourself step outside of your comfort zone, because
ultimately that is where you will see the most growth and development.
around for a while and that people had positive feedback on the
company. According to the respondents, since insurance claims involve
tedious procedures and a significant amount of money, they fear buying
insurance from providers without history and good recommendations.
IMPLICATIONS FOR THE FINANCIAL SERVICES INDUSTRY
Among women, those over age 30 are the best target market for financial
services. For this consumer group, four most important traits while
seeking insurance are: ease of available information, responsive and
helpful representatives, good customer service and strong reputation.
Thus, it is suggested that the information provided via the various
channels are straightforward and effortless. In addition, the agents or
representatives should pay personal attention and try not to oversell.
In general, word of mouth was considered an important source of
information across all demographics. Irrespective of gender or age,
referrals from family and friends are an important determinant while
choosing an insurance service. Therefore, efforts should be made to
keep the current clientele satisfied in order to attract more customers.
Continued from page 3
Applied Consumer Research Experience (ACRE)
5
My name is Maggie Molever, a senior majoring in Animal Sciences, and I
just completed my second internship with PetSmart as part of the Career-
Wise Cats program with the Terry J. Lundgren Center for Retailing.
Over the past 10 weeks, I worked
closely with store operations and
service strategies teams based at
PetSmart’s corporate headquarters,
referred to as the Store Support Group (SSG for short). My store internship
last summer served as a foundation for creating new processes that were
mutually beneficial for store associates and the customers – pet parents
and their companions.
PetSmart is remarkable due to its sense of ethics shared among all
associates and strategically-sound business practices. For example,
PetSmart charities protect and save the lives of more than 3.8 million
homeless pets. PetSmart is committed to it's associates and customers
while keeping pets healthy and happy. Such qualities make me believe in
and enjoy being part of the PetSmart family.
I’ve benefited from learning how a large corporation with 46,000 employees
sustains its leadership in the marketplace ahead of the pack during such
tumultuous economic times. I especially loved taking my cat, Mr. Biggs, to
SSG on Fridays. I plan on maintaining a relationship with my mentors and
to pursue a career with PetSmart after graduation. As they say at PetSmart,
I want to be “Unleashed!”
Cats get career-wise with PetSmart
With the company Quiksilver’s enticing global
promise urging us to, “Let the spirit of the
mountain and the wave fill your heart,” I did
not hesitate to dive head-first into a summer
internship opportunity that I would never forget. I
began my ten exciting weeks in Huntington Beach,
California as part of the Retail Buying Department
assisting the head buyers for all Quiksilver and
Roxy products. I was fully immersed in the buying
decisions for the upcoming Holiday ’09 and
Spring ’10 seasons. While working closely with
the visual merchandising and online marketing
teams, I was given a 360 degree view on how each
department works together to deliver some of
the best products in the surfing industry today. I
played an active role in the style decisions that
would be part of each store. I was also given the
freedom to use my creativity to create weekly
floor directives and dress mannequins. Along
with these hands on responsibilities, I also got
to work on the business aspects of the company.
I placed orders with many outside vendors such
as Sector 9, Arbor, and Surftech, who each
sell their products in Quiksilver stores. With
this, I found myself learning the merchandising
skills needed for placing buys for each delivery
date. Additionally, I gained excellent hands-
on experience by going out to the stores and
identifying our competitor’s strategies from a
buyer’s viewpoint.
I also worked on a special project with the
E-Commerce Marketing department to create
a video for the Roxy.com blog introducing the
new Holiday ’09 collection. This project was
not only fun, but it also exposed me to the
marketing and advertising side of the company.
While attending quarterly Roxy and Quiksilver
Sales meetings and events such as the U.S.
Open of surfing, I was able to use my networking
skills to meet some important people in the
industry. Bob McKnight, the President and CEO
of Quiksilver, personally welcomed me to the
company. He took an immediate interest in the
Retailing and Consumer Sciences program and
we discussed my thoughts on my future career
plans. Speaking with key figures in the industry
like Bob McKnight was something that gave me
inspiration to succeed in this field.
Overall, this summer internship allowed me to
gain insight and skills that I will take with me in
any of my future endeavors. I worked in various
departments and with each responsibility I was
given, I realized how important each aspect of
the company is. I would highly recommend this
internship to any student. Besides learning an
incredible amount this summer, this exciting
internship opportunity has also further fueled my
passion for beginning a career in this industry. I
can definitely see myself working for a company
like Quiksilver.
A Spirited internShipBy Katy Caringer, Retailing and Consumer Sciences
By Maggie Molever
Katy Caringer and Bob McKnight, the President and CEO of Quiksilver
Fall is always an exciting time at the Norton School of Family and Consumer Sciences! Students are back and eager
to share stories about their great summer internships. The hallways are abuzz with students and instructors dissecting
strategies for the industry's rise from economic doldrums. And everyone is sharing suggestions about potential speakers
for this year's Global Retailing Conference, April 8 - 9, 2010.
The theme is, Innovation Generation, which addresses the Terry J. Lundgren Center for Retailing's belief that the future of the industry is greatly
dependent upon the Millennial generation. Millennials are both trendsetters whose needs for self-direction and obvious comfort with technology
are already shaping retail strategies, and they'll be among the next wave of retail's employees and management responsible for the long-term
health of the industry.
Given the state of financial affairs today, you can be sure at least some conference topics will be about returning to the basics, and what's being
called "affordable innovation." Discover practical and relevant retail business models and processes addressing this evolving customer culture.
Learn how these strategies will give you the competitive advantage in your business.
Will they work? Make plans now to join us at Tucson's newest luxury property, the Ritz-Carlton Dove Mountain Resort, to take part in the
conversation. The resort is nestled in the high Sonoran Desert against the Tortolito Mountains and offers acres of activities. If you're not among
the jet set, don't worry. We're testing the theory of affordable innovation and were able to arrange conference accommodations at excellent rates.
Save the date now, and see you there!
KIM’S VIEW from the Center
6
As Merchandise Manager at Abercrombie &
Fitch Shane Brogan (’00) reports directly to
CEO Mike Jeffries and oversees a team of
ten, with responsibility for all male fleece
categories. To recognize the great success
Shane has experienced in his short career he is
the recipient of the 2009 Norton School’s Young
Achiever Award.
Shane launched his retailing career at Harry
& David in Medford, Oregon where he worked
on the catalogue side. In 2002, he relocated to
Columbus, Ohio to work for Limited Brands as an assistant buyer in men’s
accessories. The next stop in his career was at Abercrombie & Fitch where he
focused on the children’s division. It was at Abercrombie where he learned
both buying and production and discovered the importance of balancing
the analytical with the creative. “I enjoyed having the opportunity to be
involved with both and working with a vertically integrated organization.”
Wanting to learn more about national brands, he departed from Abercrombie
& Fitch to contribute his many skills and talents to Urban Outfitter's online
division. Here he learned a completely different system, and after two
months moved to the store side with a much larger volume volume of
responsibility. He bought male knits for a short while, and within a year,
was responsible for all male top categories. He enjoyed the diversity of the
buying job at Urban Outfitters, where he worked in private label, national
brands and chased trends with vendors in Los Angeles. Missing the strong
customer focus of Abercrombie, he returned to the company and was
quickly promoted to oversee all brands, including Hollister, Ruehl and the
children’s divisions. Nine months into the position he was promoted to
merchandise manager, reporting directly to the CEO.
He is passionate about his retailing career because of the challenge
it presents. No two days are ever the same and the business is always
changing, “Just when you think you have it right is when you should start
to worry.” He particularly enjoys developing his team and takes great
pleasure in seeing their careers grow with the company. He doesn’t believe
that everyone is made for retail and it is important to know your strengths
and find the right place to start your career. Not every company relies on
the same balance of analytics and creativity, so it is important to find a
company that best suits your strengths.
The biggest piece of advice he has for future retail leaders? “Be resilient.
Every day you will be wrong on something, you will either buy too much or
too little, or the fit will be wrong. Every day there will be a new challenge
and it takes resiliency to turn these errors into homeruns.” He feels the UA’s
retailing program was a great place to prepare for his career. “I started with
students from many different majors and having a retailing degree was a
competitive advantage. Looking back, we had classes that were creative,
yet there were also classes that demanded strong critical thinking skills. I
developed a strong foundation.”
Retailing Graduate a Young Achiever Award winner
InnovatIon generationApril 8-9, 2010 | The riTz-CArlTon, Dove MounTAin | TuCson, Az
Shane Brogan
2009-10
Calendar of Events
7
The Terry J. Lundgren Center for Retailing and
the RCSC advising staff are interested in building
stronger communication with the RCSC alums. After
initiating an outreach campaign in the Fall, we were
overwhelmed with the response and enjoyed catching
up with our alumni. The information provided allowed
us to chart career progression and location of the
RCSC alumni. This information will be shared with
the faculty and staff, but most importantly we will
make this available to current students who will be
evaluating and selecting their first career path. The information will provide our
students with an enhanced understanding of their diverse career options and also
create potential UA contacts for that all-important first relocation.
This fall the RCSC major is at capacity enrollment and still growing. The courses
are diverse and provide our students with the academic preparation they need for
success. We are pleased to have a new course to offer our students “Retail Analysis
and Decision making” which we feel will be instrumental in building the analytical
skills needed for successful RCSC alum career placement and progression. Listed
below is more information about recent graduates and their career destinations.
The second list contains updated career information from RCSC alums.
Please look us up on Facebook and join the Terry J. Lundgren Center for Retailing
Group, an excellent tool for staying in touch. If you prefer, email either Melinda
Burke the Director of the TJL Center, mburke@ag.arizona.edu or, Felicia Frontain
the RCSC Undergraduate/Internship Coordinator at Frontain@ag.arizona.edu We
want to stay in touch with our RCSC alumni!
FeliciA'S UpdAte
SPEAKER SERIES
September 1 SAP – Tom Redd, VP Product Marketing
September 17 Altria – Michael Wood, District Manager
September 14 -16 JCPenney – Jim Thomas, VP of CSR
September 22 -24 Gap, Inc. – Laryn Kelly Walmart – Amanda Davis Madrid, Buyer; Andy Barron, Sr. VP Target – Rebecca Frechette, Director of Merchandise Planning Dick's Sporting Goods – Kate Brown
September 25 Kohl’s – Larry Viands, Territory VP Human Resources Melissa Liegl
October 6-9 Macy's, Inc. – Amalia Hernandez, University Relations Manager Connie Neilson, General Manager
October 14-15 Dick's Sporting Good – Kate Brown, Sr. Recruiter
October 20 SAP – Eric Blabac, Consultant
October 22 JCPenney – John Tighe, VP Jr. Sportswear
November 3 Wells Fargo – Marsha Reed, Sr. Recruiter
November 17 Altria – Lisa Locker, District Manager
OTHER EVENTS 2009~2010
September Fall Career Fair, SUMC
September 22-24 College and Career Day 2009
October 22-24 TJL Fall Corporate Advisory Board Meeting and Dinner
November 6-7 UA Homecoming
December 9 Last Day of Classes
December 19 Winter Commencement/Graduation
January 10 - 13 New York Study Tour, New York City
*TBA* San Francisco Study Tour
*TBA* MAGIC Show - Study Tour
February 17 SIFE Career Expo
*TBA* SIFE Regional Competition
April 7 TJL Spring Corporate Advisory Board Meeting and Dinner Ritz-Carlton, Dove Mountain
April 8 - 9 Global Retailing Conference, Ritz-Carlton, Dove Mountain
May SIFE National Competition
May 5 Last day of classes
Spring 2009 graduateS
Michelle Bernardi - National Trainee Sears Holding Corporate
David Pagel – Altria
Caitlin Coghlan – Party City Corporate
Kiersten Abraham – Kohl’s
Drew Abromowitz – Macy’s
Kimberly Amsler – Dillard’s
Lauren Armbruster – GAP Corporate
Deborah Bain – Sears Holding Corporate
Morgan Brunner – Nordstrom
Paige Cecil – Petite Pea Catering
Jennifer DeGennaro – WalMart Corporate
Elizabeth Devlin – Target Corporate
Marc Ewens – CarMax
Sarah Losse – Kohl’s Corporate
Deborah Miller – Totes Sunglass World
Felicia Moraga – Dillard’s
Christina Moreno – JCPenney's Corporate
paSt graduateS
Vanessa Vigil – Kohl’s Store Manager
Amy Ryan – Nordstrom Women’s Shoe Department Manager
Allie Greenberg – PUMA
Rachel Hoefer – University of Phoenix
Katie Soltys – Enterprise Rent-A-Car Assistant Branch Manager
Melissa Weinstein – Target Store Manager
Danielle Rankin – Mandalay Bay Casino Marketing Analyst
Ryan Westphal – Wells Fargo Bank Branch Manager/Assistant Vice President
Scott Sommers – GAP Inc. Senior Manager of Operations and Business Process in Facilities Services Department
CongratulationS to our retailing and ConSumer SCienCeS graduateS, they are going plaCeS! We WiSh them the beSt aS they begin their CareerS.
From CampuS to Career
goingplaCeS
Corporate advisory BoardAltria, Lisa Locker, District ManagerBridgestone/Firestone, John Gibson, Assistant District Manager Jim Fogelquist, District ManagerCVS/Pharmacy, Steve Parrillo, Director of Recruiting, Executive Placement & RelocationDeloitte Consulting LLP, Jean-Emmanuel Biondi, PrincipalDick's Sporting Goods, Kate Brown, Manager, University RelationsDillard's, Jim Benson, Director of Sales PromotionDFS, Lynn Arce, VP Creative Design Daniel Binder, Senior Vice PresidentEnterprise Rent-A-Car, Stacey Kretzmann, Group Recruiting ManagerFarm Bureau Financial, Ron Lee, CLU, CPCU Regional Vice President David Sebastian, VP of Sales and MarketingGallo Wine Company, Greg Gratteau, Manager of Human ResourcesGap Inc, Charlene Hugel, Director of College Recruiting Stacee Johnson-Williams, Sr. Director of Merchandise PlanningGordon Brothers, Ann Merrill, Principal & Managing Director Brad Snyder, PrincipalHarry & David, Rudd Johnson, Executive VP Human ResourcesHilco, Michael Keefe, President & CEOICSC, Sarah Ritchie, Manager, ICSC Education FoundationJCPenney Corporation, John Tighe, VP/DMM Junior SportswearKohl's, Larry Viands, Territory VP/Human Resource DirectorKorn/Ferry International, Robin Russell, Senior Client PartnerKPMG, Christine St.Clare, PartnerKurt Salmon Associates, Andrew Zgutowicz, PartnerMacy's Inc., Amalia Hernandez, Regional Manager – College Relations Anne Voller, Director, College Initiatives Kerry Zelmon, Associate Manager – College RelationsNeiman Marcus, Maria Jaimes, Merchandise ManagerNestlé Purina PetCare, Tommy Baroody, Director of Business DevelopmentNordstrom, Vickie Woo, Diversity Affairs Director Dee Dee Durazo, Regional Learning & Development SD/MTNRF Foundation, Kathy Mance, Vice PresidentOffice Depot, Lisa Summers, Vertical Market ManagerPayless ShoeSource, Brian White, College Relations ManagerPetSmart, Neil Stacey, Divisional VP of OperationsSAP, Tom Redd, Vice President, Product MarketingSears Holding Corp., Anne Hand, Regional Vice PresidentSmith & Hawken, Nori Kricensky, Human ResourcesStrategic Mindshare, Cynthia R. Cohen, PresidentTarget Stores, Becky McLaughlin, Campus RecruiterUniversity of Arizona BookStores, Frank Farias, DirectorVAMOS A Tucson, Felipe Garcia, Community Affairs and Mexico MarketingVerizon Wireless, Cynthia Gomez-Jackson, Associate Director of Human Resources Jonathan LeCompte, Director of RetailWalgreens, Lee Nevarez, District ManagerWalMart Stores, Inc., Andy Barron, SVP General Manager HardlinesWells Fargo, Marsha Grist, Senior RecruiterWestcor, Bill Whiteside, Vice President, Property Management Broker
Honorary Board MeMBers Ellen Goldsberry, Director Emeritus, Center for Retailing Terry J. Lundgren, Chairman, President and CEO, Macy's Inc.
student advisory Board Fall 2009Kyle araiza
sHaKayla Byrd
CHelsea FisHer
Julie GundruM
KiMBerly Jewell
terry J. lundGren Center For retailinGEditor: Melinda BurkeManaging Editor: Kimberley A. BrookeAdministrative Assistant: Annette M. Garcia
The Terry J. Lundgren Center for Retailing is housed in the Division of Retailing and Consumer Sciences in The John and Doris Norton School of Family and Consumer Sciences, College of Agriculture and Life Sciences at The University of Arizona. The Center works to illuminate the issues facing retailers today and to prepare college students for careers in retailing.
To obtain more information contact: The Terry J. Lundgren Center for Retailing The University of Arizona PO Box 210078 ~ Tucson, AZ 85721-0078 Phone: 520.621.1715 Fax: 520.621.9445 Email: tlc@cals.arizona.edu Web site: terryjlundgrencenter.org
NONPROFIT ORGUS POSTAGE PAIDTUCSON ARIZONA PERMIT NO. 190
PO BOx 210078 • TucsOn, AZ 85721-0078
Corporate partnerS & SponSorS
tHe Future oF retail
MiCHelle Jones Garrett JoviaK
steFanie MaCKler
andrew MirKin
allie MroCzKa
virGinia siMsDana SpaniolAngie StizzaKristin SwansonScott Rising
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