incontact data research

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BYU OCI Team: ResearchOct. 13, 2016

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Patterns we found

o Self Assessment

o Understanding the Possibilities

o Plan and Act

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Self Assessmento Self assessmentso Personality testo Career aptitudeo Values assessmento Identify Talents

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Understanding the Possibilitieso 1 on 1 Meetingso Mentoringo Cross trainingo Observationo Job shadowingo Peer coaching

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Plan and Acto Online trainingo On/Off site trainingo Internal Networkingo “Stretch” assignmentso Create Plan

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Structure Ideaso Flat structure• More horizontal and less vertical structure

o Matrix structure• Creates departments based on common goal not common job

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Other Ideaso Culture comes before tools o Managers empower employee to growo Incentives• For both employees and managers

o Shout outs