industry engagement event (london) 26 august 2015

Digital Training and Support Framework Industry Engagement Event26th August 2015

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Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

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Agenda● Introduction Eleri Pengelly

● Framework Objectives Eleri Pengelly

● Assisted Digital Lot 1 Clive Richardson

● Digital Inclusion Lot 2 Beccy Russell

● Bidding Process Sonia Diosee

● Invitation to Tender (ITT) Sonia Diosee

● Selection Process Sonia Diosee

● Group Q&A All

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Introduction

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Introduction

● Welcome

● Housekeeping

● Presentations

● Group Q&A

● Lunch

● Close

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Welcome Eleri Pengelly GDS

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Housekeeping Eleri Pengelly GDS

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Framework Objectives

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Open to all public sector/government department buyers

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National framework agreement

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Enabler for buyers to use without running full OJEU competition

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Cross government alignment in standard terms and commercial rates

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Iterative approach and aim to attract VCSE/SME and large providers

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Open up the market and foster collaboration

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Eleri PengellyDeputy DirectorGovernment Digital Service

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Clive RichardsonHead of assisted digital Government Digital Service@cliverchrdsn

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Assisted digital Lot 1

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The Government Digital Strategy promises support for users who need it to use government’s digital services.

Clive Richardson

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“Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.”

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Users of assisted digital support

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Around 1 in 5 UK adults will need assisted digital support of some kind

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Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability

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The exact number will vary from service to service - it depends on the service and the users

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Types of assisted digital support

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Support can be delivered through a range of channels, including over the phone

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This framework is about in-person support

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Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them

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Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them

Clive Richardson

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“High street” - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)

Clive Richardson

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“High street” - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)

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No redesigned digital service goes live without appropriate support in place

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Clive RichardsonHead of assisted digital Government Digital Service@cliverchrdsn

Clive Richardson

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Beccy RussellHead of departmental engagement, Digital Inclusion Government Digital Service

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Digital Inclusion Lot 2

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Digital Inclusion: definition and strategy

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Digital Inclusion: enabling people to go online to make the most of the internet

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10.5 million adults in the UK lack the basic digital skills to make the most of the internet

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Removing barriers such as:

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Lack of access

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Lack of skills

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Lack of motivation

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Lack of trust

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Digital inclusion strategy - corral multi sector efforts to reduce the number of digitally excluded people, SMEs and charities

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encourage departments to embed digital inclusion in policy programmes and services

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Evidence shows digital inclusion can support wideroutcomes including:

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health

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social

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economic

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Digital inclusion Lot 2

Provision of digital inclusion services

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needs assessment or analysis

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the design

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and/or the delivery of basic digital skills training

Beccy Russell

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Beccy RussellHead of departmental engagement, Digital Inclusion Government Digital Service

Clive Richardson

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Sonia DioseeCommissioning Manager Government Digital Service

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Bidding Process

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Industry Event feedback - Aug/Sep

Invitation to Tender - Oct/Nov

Evaluate supplier responses - Dec/Jan

Award Contracts - Mar/Apr

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What is a Framework Agreement?

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What is a Call Off?

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Mini Competitions

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Framework bidding will be iterative - every 12 to 18 months

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Invitation to Tender

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Feedback from this event will shape our ITT requirements

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Outputs will be shared on GDS blogs

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Tender will be published online using Emptoris

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Suppliers will have 6 - 8 weeks to respond to the bid

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Tender Clarification Process

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Selection Process

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1st Stage Evaluation

Selection Award

1. Mandatory Questions / Organisational Criteria. Pass/Fail

2. Mandatory Technical Criteria. Pass/Fail

3. Quality Criteria. Scored with overall threshold that must be exceeded and minimum pass mark for each criterion.

4. Final Award - Successful bidders will be awarded contracts based on the following elements:

Technical

Commercial

Price

Pass all criteria

Pass all criteria

Pass all thresholds

Fail one criterion and bid is rejected

Fail one criterion and bid is rejected

Fail to match or exceed the

minimum pass mark for one

criterion and bid is rejected

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Sonia DioseeCommissioning Manager Government Digital Service

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Eleri PengellyDeputy DirectorGovernment Digital Service

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Group Q&A

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We’re specifically interested in your ability to deliver services as outlined in the earlier presentations

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Please keep your answers short - they shouldn’t require much discussion

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We’d rather have short answers to every question, than detailed answers to a few

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If a question isn’t relevant, or you can’t answer it, that’s fine - let your facilitator know

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Thank you!

Eleri Pengelly GDS

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Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

Digital Training and Support Framework Industry Engagement Event26th August 2015