julien bensaid - the damage zone

The Damage ZoneJulien BensaidCapgeminiGlobal Testing LeaderNL Service Line ManagerPrincipal Consultant Testing

3Damage Zone, Julien Bensaid, EuroSTAR2008

What is a “Damage Zone”?

4

No Damage Zone

TIME

Resolution

Disappointment

Good set-up, process and management of culture & change

Enthusiasm Enthusiasm

‘SENTIMENT’

Project

Initiatio

nKnowledge

TransferDelivery

(Initia

l release)

Release +1

Release +n

Release …

Closure

Damage Zone, Julien Bensaid, EuroSTAR2008

5

Damage Zone

TIMEDisappointmentEnthusiasm Divorce?Disillusionment

Poor set-up, process and / or management of culture & change

‘SENTIMENT’

Project

Initiatio

nKnowledge

TransferDelivery

(Initia

l release)

Release +1

Release +n

Release …

Closure

DAMAGE ZONE

Damage Zone, Julien Bensaid, EuroSTAR2008

6

Minimise the Damage ZoneTEST PerspectiveBefore you start, invest in:• knowledge management and procedural alignment• the right Governance structures

PROJECT MANAGEMENT PerspectiveManage situations and mitigate risks :• (re)establishing ownership• good communication: Emotions + Expectations + E-mail = asking for trouble!

GENERAL Perspective• teambuilding, across the regions: setting up ‘One Team’

Damage Zone, Julien Bensaid, EuroSTAR2008

Different PerspectivesTEST

PROJECT MANAGEMENT

7

8

Conclusions• If you can manage the CSF’s, then off-shore becomes a must: the consideration moves from what & how much do we off-shore, to what & how much don’t we off-shore?

• Be aware of the Test perspective & the consequences at the beginning of the Damage Zone

• Be aware of the Project Management perspective & the consequences of ‘extending’ the Damage Zone

• It’s a people business here and there

• You can be confident that it works, so start tomorrow!

Damage Zone, Julien Bensaid, EuroSTAR2008