julien bensaid - the damage zone
TRANSCRIPT
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The Damage ZoneJulien BensaidCapgeminiGlobal Testing LeaderNL Service Line ManagerPrincipal Consultant Testing
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3Damage Zone, Julien Bensaid, EuroSTAR2008
What is a “Damage Zone”?
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No Damage Zone
TIME
Resolution
Disappointment
Good set-up, process and management of culture & change
Enthusiasm Enthusiasm
‘SENTIMENT’
Project
Initiatio
nKnowledge
TransferDelivery
(Initia
l release)
Release +1
Release +n
Release …
Closure
Damage Zone, Julien Bensaid, EuroSTAR2008
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Damage Zone
TIMEDisappointmentEnthusiasm Divorce?Disillusionment
Poor set-up, process and / or management of culture & change
‘SENTIMENT’
Project
Initiatio
nKnowledge
TransferDelivery
(Initia
l release)
Release +1
Release +n
Release …
Closure
DAMAGE ZONE
Damage Zone, Julien Bensaid, EuroSTAR2008
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Minimise the Damage ZoneTEST PerspectiveBefore you start, invest in:• knowledge management and procedural alignment• the right Governance structures
PROJECT MANAGEMENT PerspectiveManage situations and mitigate risks :• (re)establishing ownership• good communication: Emotions + Expectations + E-mail = asking for trouble!
GENERAL Perspective• teambuilding, across the regions: setting up ‘One Team’
Damage Zone, Julien Bensaid, EuroSTAR2008
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Different PerspectivesTEST
PROJECT MANAGEMENT
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Conclusions• If you can manage the CSF’s, then off-shore becomes a must: the consideration moves from what & how much do we off-shore, to what & how much don’t we off-shore?
• Be aware of the Test perspective & the consequences at the beginning of the Damage Zone
• Be aware of the Project Management perspective & the consequences of ‘extending’ the Damage Zone
• It’s a people business here and there
• You can be confident that it works, so start tomorrow!
Damage Zone, Julien Bensaid, EuroSTAR2008
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