leadership.vincent phipps.2.24.2014

www.CommunicationVIP.com Vincent@CommunicationVIP.com

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Vincent is a Communication Coach and a Professional Motivational Speaker. He is Founder and Owner of the multi-award nominated training company, Communication VIP. Vincent’s accomplishments include: • Bachelors in Speech/Language Comm. • Masters in Leadership & Management • Member of the National Speakers Assoc. • Author of four books • Spoken in over 300 cities • Instructor at University of TN at Chattanooga • Nominated Entrepreneur of the year • Nominated Small Business Owner of 2014

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L

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Laid Back & Low Key

Energetic & Emotional

Analytical & Accurate

Dominant & Direct

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Introvert Extrovert

• Think first, speak second • Cautious to decisions • Concerned with changes • Low Risk

• Speak first, think second • Quicker to decisions • Excited by changes • High Risk

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People Focused Task Focused

• Relationships • Feelings • Emotions

• Results • Facts • Accomplishments

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Laid Back & Low Key

TRAITS

CHALLENGES

GOALS

Reserved Loyal

Team Players

Supportive

Handling altercations Trusting an unproven

Stay the course Be on board

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Laid Back & Low Key

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Laid Back & Low Key

DO

Provide deliberation time

Emphasize team

Allow time for questions

Give them next steps

Suggest follow up times

Build trust

Reassure

Start with social conversation

Rushing

Singling them out

Demanding

Leaving them solo

Follow up only when it’s due

Assuming

Selling without validating

Excluding their input

AVOID

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Energetic & Emotional

TRAITS

CHALLENGES

GOALS

Talkative Sociable

Gregarious

Excited

Details Follow through

Be liked Find the fun

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Energetic & Emotional

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Energetic and Emotional

DO

Bring your personality

Show interest in your voice

Address them personally

Give the big picture

Involve their emotions

Let them talk

Set follow up dates and times

Being drab

Speaking monotone

Being too formal

Focusing on details

Being all facts

Doing all the talking

Letting them follow up with you

AVOID

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Accurate & Analytical

TRAITS

CHALLENGES

GOALS

Pessimistic Detailed

Organized

Logical

Flexibility Spontaneity

Be right Get the facts

Cautious Calculating

Accurate

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Accurate & Analytical

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Analytical & Accurate

DO

Be specific

Research first

Focus on facts

Provide in writing

Give due dates

Allow time to decide

Organize Content

Respect personal space

Save the charm

Being vague & ambiguous

Making assumptions

Using opinions

Saying “trust” “hope” “try”

Allowing unlimited review time

Forgetting to give parameters

Going randomly

Dodging their questions

Trying to “warm up” to them

AVOID

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Direct & Dominant

TRAITS

CHALLENGES

GOALS

Bottom-liners Blunt

Risk Takers

Competitive

People skills Patience

Accomplish Control

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Direct & Dominant

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Direct & Dominant

DO

Be blunt

Be clear

State purpose up front

Ask solution “what” questions

Use short sentences

Stick to the goal

Provide a challenge to conquer

Be logical

Show abbreviated facts

Answer directly

Fearing hurting their feelings

Using long explanations

Being analytical

Dodging accountability

Using “and” or “because”

Taking it personally

Challenging them personally

Leading with emotions

Provide excessive detail

Using vague answers

AVOID

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What type of leader are YOU

choosing to be?

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THANK YOU! Vincent Ivan Phipps, M.A. “The Attitude Amplifier!”

Leadership Team Building

Public Speaking Customer Service

Interpersonal Communication

www.CommunicationVIP.com

Vincent@CommunicationVIP.com

(423) 485-3465 or (703)TALK-VIP

•  Keynote speeches •  Educational Classes •  Interactive Seminars •  Individual Coaching

Contact us to Amplify your next event!

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