leading people through turmoil & change... without losing your mind peg c. neuhauser

Leading People Through Turmoil & Change . . .

Without Losing Your Mind

Peg C. Neuhauser

Leading People Through Turmoil & Change . . .

Without Losing Your Mind

Peg C. Neuhauser

“Takes a licking and keeps on ticking.”

“Takes a licking and keeps on ticking.”

Top Ten Signs of BurnoutTop Ten Signs of Burnout

10. You’re so tired, you now answer the phone with just: “What?”10. You’re so tired, you now answer the phone with just: “What?”

9. Your friends call to ask how you’ve been and you immediately scream “Get off my back!!” 9. Your friends call to ask how you’ve been and you immediately scream “Get off my back!!”

8. Your garbage can is your “in” box. 8. Your garbage can is your “in” box.

7. You wake up to discover your bed is on fire, but go back to sleep because you just don’t care. 7. You wake up to discover your bed is on fire, but go back to sleep because you just don’t care.

6. You have so much on your mind, you’ve forgotten how to login. 6. You have so much on your mind, you’ve forgotten how to login.

5. Visions of the upcoming weekend help you make it through Monday. 5. Visions of the upcoming weekend help you make it through Monday.

4. You don’t set your alarm anymore because you know the pager will go off before the alarm does. 4. You don’t set your alarm anymore because you know the pager will go off before the alarm does.

3. You leave for a party and instinctively bring your ID badge. 3. You leave for a party and instinctively bring your ID badge.

2. Your DayTimer/Work Planner exploded a week ago. 2. Your DayTimer/Work Planner exploded a week ago.

1. You think about how relaxing it would be if you were in jail right now. 1. You think about how relaxing it would be if you were in jail right now.

5 Key Messages from the Interviews5 Key Messages from the Interviews

If You’re not Dead, It Can’t be That BadIf You’re not Dead, It Can’t be That Bad

It’s Skill That Takes PracticeIt’s Skill That Takes Practice

Nobody’s PerfectNobody’s Perfect

Don’t Look BackDon’t Look Back

Don’t Wait for the Right CircumstancesDon’t Wait for the Right Circumstances

Adapted from: The Corporate Athlete By Jack L. Groppel, Ph.DAdapted from: The Corporate Athlete By Jack L. Groppel, Ph.D

Think of yourself as a sprinter… Think of yourself as a sprinter…

…instead of a marathoner.…instead of a marathoner.

Energy Recovery RitualsEnergy Recovery Rituals

Every 90-120 minutes you need an energy

recovery action.

Every 90-120 minutes you need an energy

recovery action.

Take spontaneous breaks for chocolate and take someone with you

Take spontaneous breaks for chocolate and take someone with you

Game Plan for Leading Change

Game Plan for Leading Change

Managing ExpectationsManaging Expectations

TIMETIME

MoraleMorale

Change Process StartsChange Process Starts

“Everything looks like failure

in the middle.”

“Everything looks like failure

in the middle.”

Journey Through HellJourney Through Hell

The Changes Keep ComingThe Changes Keep Coming

TIMETIMEMorale

MoraleTIMETIMEMorale

Morale

TIMETIME

MoraleMorale

TIMETIME

MoraleMorale

TIMETIME

MoraleMorale

TIMETIME

MoraleMorale

TIM

ET

IME

Mo

raleM

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TIME TIME

Morale Morale

Create the Sweep EffectCreate the Sweep Effect

You only need 25% of the population committed to the cause.

There is a hard core terminally negative (10-15%).

Focus the majority of your energy on the committed core and sweep the rest along.

You only need 25% of the population committed to the cause.

There is a hard core terminally negative (10-15%).

Focus the majority of your energy on the committed core and sweep the rest along.

The Power of Knowing Each Other

Who Are Your Connectors?

The Power of Knowing Each Other

Who Are Your Connectors?

Connectors Inside the GroupConnectors Inside the Group

JuliaJulia

AlexAlex

JoanJoan

JeanJean

CarolCarol

PatPat

LisaLisa

EricEric

KateKate

DougDoug

RandyRandy

AlanAlan

Connectors Across GroupsConnectors Across Groups

JohnJohn

JuliaJulia

AlexAlex

JoanJoan

JeanJean

CarolCarol

PatPat

EricEric

DougDougRandyRandy

AlanAlan

MaryMary

JimJim

GeneGene

KellyKelly

BenBen

MelissaMelissa

KenKen

KimKim

JoJo

MandyMandy

JoyceJoyce

MarkMark

BillBill

MaryMaryAnnAnn

DeniseDenise

BobBob

JanetJanet

JerryJerry

Ripen CarefullyRipen Carefully

Understand that “ripening the issue” is the most dangerous phase of the change process.

Understand that “ripening the issue” is the most dangerous phase of the change process.

Ripening comes in the early stages right after coming up with the original idea for the change.

– What is the power org chart for this change?

– Gaining some momentum of interest or enthusiasm about the idea.

Ripening comes in the early stages right after coming up with the original idea for the change.

– What is the power org chart for this change?

– Gaining some momentum of interest or enthusiasm about the idea.

After a MergerAfter a Merger

Three culture

goals after a

merger

Three culture

goals after a

merger

One dominates and absorbs the other

One dominates and absorbs the other

Blend the best of bothBlend the

best of both

Stay SeparateStay Separate

Be careful how you tell your story.

You’re the one whohas to live with it.

Be careful how you tell your story.

You’re the one whohas to live with it.