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Program Management Competency:A Competency Model
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Boeing 787
Boeing 787 Dreamliner Very complex aircraft
Accelerated delivery schedule
80% outsourced
43 top tier contractors
Hundreds of subcontractors
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Boeing 787
Boeing 787 Dreamliner Complex, global supply chain
No prior experience with that
many contractors
Technology “not cooperating”
Cumulative delays
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Here’s what we’ll cover
What is complexity?
The Levin-Ward Competency
Model
Assessing ProgramManagement Competency
using the Levin-Ward Model
Implementing the Model ! A
Five Step Process
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What is complexity?
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Complexity is “natural”
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"and, “man-made”
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When it absolutely, positively has to be
there…..at some point!
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The Levin-Ward
Competency Model
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Basic Structure
Purpose of the model
Identifying the specific competencies
! 6 Performance Competencies
! 8 Personal Competencies
Model TaxonomyCompetency
• Elements"
Performance Criteria
"
Types of Evidence
Validating the model
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Performance Competencies
1. Defining
2. Initiating
3. Planning
4. Executing
5. Monitoring & Controlling
6. Closing
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PERFORMANCE CRITERIA
Identifies the program’s benefits
Defines the program’s benefits in
measurable outcomes
States roles and responsibilities for
benefits realization and management
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Performance Competencies - anexample from “Planning the Program”
ELEMENT 3.2 A BENEFITS REALIZATION PLAN IS PREPARED
T YPES OF EVIDENCE
Tangible and intangible benefits areidentified
Documented benefits that are specific,
measurable, attainable, realistic, and
time-based
Documented roles and responsibilities in
a Responsibility Assignment Matricx(RAM), or in a RACI chart
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Personal Competencies
1. Leading
2. Building Relationships
3. Negotiating
4. Thinking Critically
5. Facilitating
6. Mentoring
7. Embracing Change
8. Communicating
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PERFORMANCE CRITERIA
Celebrates success throughout theprogram
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Personal Competencies-an example from“Mentoring?
ELEMENT 7.4 RECOGNIZES AND REWARDS INDIVIDUAL
AND TEAM ACCOMPLISHMENTS
T YPES OF EVIDENCE
Example is formal recognition ofaccomplishments by specific individuals
or team
Examples are how the team celebrated
achievements
Documented evidence of lessons learned
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Assessing Program
Management
Competency using
the Levin-WardModel
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Organizational Assessment
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Prospective Program Manager
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Implementing the
Model-A Five Step
Action Plan
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Task 1 ! Define User Requirements
#
Define the “respondent” population
# Create e-mail distribution lists
# Define scope of assessment
# Define demographics section
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Task 2 ! Customize Survey Content
#
Methodology use
# Applying key best practices
# Adherence to stated practices
# Other areas of interest
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Task 3 ! Develop Online Survey
#
Develop the survey
# Send link to org’s contacts for review
# Refine survey questions
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Task 4 ! Deploy Survey
#
Send email survey invitation
# Specific time period noted
# Include contact name and email forquestions
# Send reminder and “thank you” emails
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Task 5 ! Data Analysis & Assessment
#
Analyze data
# Write draft report & distribute
# Review comments/write final report
# Develop presentation of findings
# Refine improvement roadmap
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Want to
read moreabout it?
www.crcpress.com
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