meet rising jira user expectations. › de › pdf-dateien › ... · commented aug 23, 2019...

Meet Rising Jira User Expectations.

Genevieve Blanch Partner Manager @genblanch

Founded 200921 Employees 6 Nationalities4000+ Customers

Top selling JSD appTop selling Confluence appPlatinum Top Vendors

BETA BETA

BETA

4000+ Companies from 100+ Countries

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Coming soon to Server and Cloud

“Today’s ‘wow’ becomes tomorrow’s ‘ordinary’ for today’s “divinely discontent” customersJeff Bezos in his 2018 annual letter to Amazon shareholders

Self Service Flow of Actions User Experience

How Klarna Exceed Expectations

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50 Customer Portals

Multiple Business Units

Servicing Entire Organization

How to meet the expectations of an entire organisation including multiple business units?

Problem Scenario

User Experience

User Experience

Layout Editor

Theme Editor

Flow of actions

Get Structured.

Flow of Actions

With Refined you can group portals to improve navigation and organise the resources according to business requirements.

Get Organized.

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Example of Flow of Actions

Self Service

Self Service

KB connection

Extensive Search

Example of Self Service

Jira and Jira Service Desk in One Context

Example of One Context