member day #4 – 2018 moving with the times, innovating to … · 2019-02-01 · launch at the...

Member day #4 – 2018 Moving with the times, innovating to tackle business crime together

Dan Hardy, Managing Director September 2018 – Twitter - #NBCSMembersDay

Tackling business crime together 2

The National Business Crime Solution (NBCS) enables the effective sharing of appropriate

data between the police, crime reduction agencies and the business community to

reduce crime and risks to all

Our vision

Strategy: governance

Governance will ensure the NBCS is recognised by both the police and the business community as the most effective intelligence sharing solution in the UK

Board framework

• Governance board (strategic) with representative members, advisory members (PaS), NPCC, Policing, PCC and founder

• Ops Group (operational) comprising 16 members, completing stop / start / continue assessment of NBCS activities

Funding governance

Provided by:

• National Business Crime Centre (NBCC)

• Office of Police and Crime Commissioner (OPCC)

• Representative board members

Legalities

• Company executive registered

• Supported by member Articles of Association

Policies

• New business policies created (all Post Cardinal)

Data governance

• Future-proofed, national policing Information Sharing Agreement

• Supported by independent Data Protection Officer

We said…

Board framework

• Governance board (strategic) with representative members, advisory members (PaS), NPCC, Policing, PCC and founder

• Ops Group (operational) comprising 16 members, completing stop / start / continue assessment of NBCS activities

Funding governance

Provided by:

• National Business Crime Centre (NBCC)

• Office of Police and Crime Commissioner (OPCC)

• Representative board members

Legalities

• Company executive registered

• Supported by member Articles of Association

Policies

• New business policies created (all Post Cardinal)

Data governance

• Future-proofed, national policing Information Sharing Agreement

• Supported by independent Data Protection Officer

We delivered…

•  Insurances to £10m liability per incident

• Completed a robust due diligence enquiry to be a police trusted partner

• New member contracts and ISA

• New colleague contracts and handbook delivered

• All quality managed in accordance with ISO9001

• Full suite of data Policies and GDPR DPIA created and delivered to support members and team training

Plus…

Police ISA currently being ‘peer reviewed’ by forces with a view to imminent launch at the NBCC national Police SPOCs meeting

BCRP ISA created with a view to being tested with accredited partnerships

Home Office monies to end June 2019

P Representative

board member tenure up for renewal in January 2018

(in flight…)

Board framework

• Framework to support growth, strategy and govern expenditure under TOR

• Board structure:

o  5 representative members voted by fellow members:

o  5 non-member advisory members: o  National Police Chiefs Council o  UK Police Force Business Crime Lead o  Office of Police Chief Crime

Commissioner o  Police and Security Group / Security

Industry Authority member o  NBCS Founder

Member action

The original representative board members’ two year tenure ends in January 2019

and expressions of interest will be released from September 2018

Strategy: data

Improved product output

• Weekly reports

• Consistent alert classification

• Associate member reports

• Claims proof of concept completed into implementation as a product

• Carriers and loyalty fraud road mapped for future inclusion

New systems

• Current system replaced by NBCS Business Database

•  Inclusion of Banning Order database with a view to supporting CBO

• The APP, with national policing links, to start from Easter 2018

Features

• Bulk data management

•  Systemic uploads

• Fuzzy search

•  Improved mapping

Data standards and customer ease of submission

•  Intel form

• APP for Op Bird

External tools software services

• Capindex

• Auction sites

NBCS will bring together information from across the business sector and combine with the police/public sector intelligence to identify and tackle the scale of the threat faced by businesses

We said…

Strategy: data

Improved product output

• Weekly reports

• Consistent alert classification

• Associate member reports

• Claims proof of concept completed into implementation as a product

• Carriers and loyalty fraud road mapped for future inclusion

New systems

• Current system replaced by NBCS Business Database

•  Inclusion of Banning Order database with a view to supporting CBO

• The APP, with national policing links, to start from Easter 2018

Features

• Bulk data management

•  Systemic uploads

• Fuzzy search

•  Improved mapping

Data standards and customer ease of submission

•  Intel form

• APP for Op Bird

External tools software services

• Capindex

• Auction sites

NBCS will bring together information from across the business sector and combine with the police/public sector intelligence to identify and tackle the scale of the threat faced by businesses

We delivered… Plus…

• Monthly report by sector

• Quarterly trend reports

• Products used for crime member workshops to share best practice

•  IFB & COLP engaged for future possible partnership workings

• Three phase development of Praesidio product

o  Roadmap of future releases to be agreed

• Messaging platform being trialed with Southern Co-Op

o  trialed washing data with Praesidio

P Since fraud proof of

concept was completed, new customer dashboards will be live imminently with new data templates for ease of submission

(in flight…)

Strategy: infrastructure

Through a supportive operating model the NBCS will issue timely information on crime trends/patterns to enable businesses to take better preventative action and to enable more effective engagement with the police and other key partners on cross-border organised criminal networks and trends

Operating model

• What it is and how it will evolve

People

• Define strategic / operational roles and responsibilities

•  Structure

System APIs links

•  Supporting device reporting APP and links into businesses and policing (intelligence / reporting)

Local to national National Intelligence Model (NIM)

• Crime partnership standards

• Consistent, weekly tactical assessments

•  Strategic assessments, including problem profiles by type, location, MO and product

• Target profiles including nominals and persistent prolific offenders (PPOs)

Analysts

Providing analysis of:

• Themes

• Fraud

• Crime

• Roads policing

• NBCC

• National Fraud Intel Bureau (NFIB)

Equipment/ Guarding

•  Supportive resource deployment methodologies

• Horizon scanning

We said…

Strategy: infrastructure

Through a supportive operating model the NBCS will issue timely information on crime trends/patterns to enable businesses to take better preventative action and to enable more effective engagement with the police and other key partners on cross-border organised criminal networks and trends

Operating model

• What it is and how it will evolve

People

• Define strategic / operational roles and responsibilities

•  Structure

System APIs links

•  Supporting device reporting APP and links into businesses and policing (intelligence / reporting)

Local to national National Intelligence Model (NIM)

• Crime partnership standards

• Consistent, weekly tactical assessments

•  Strategic assessments, including problem profiles by type, location, MO and product

• Target profiles including nominals and persistent prolific offenders (PPOs)

Analysts

Providing analysis of:

• Themes

• Fraud

• Crime

• Roads policing

• NBCC

• National Fraud Intel Bureau (NFIB)

Equipment/ Guarding

•  Supportive resource deployment methodologies

• Horizon scanning

• Messaging system with links into Policing and DISC, being trialed through Southern Co-Op / Hants Police

• Building API architecture into businesses, policing and Partnerships (intelligence / reporting) for the Digital First Program – Includes Asda, SentrySYS, DISC, Innovise, MOI and multiple forces

o  furthered in Civil Cross company exclusions proviiding another way of targeting PPOs

o  PaS Community Guarding trials impending in Notts

o  Evolved depending on member levels

o  Evolving dependent on member levels and investment

o  co-authored and supported the launch by the NBCC

•  Delivered monthly crime reports

(in flight…)

•  (eg: Operation Ash)

Strategy: collaboration

Stakeholders

• Members

• Police and Crime Commissioners (PCCs)

• Home Office

• Ministers

• National Retail Crime Steering Group (NRCSG)

• Forecourt Crime Steering Group (SFCSG)

• Violence Reduction

•  Scottish Resilience Centre

• Tobacco Manufacture Association

Industry

•  Transport Asset Protection Association (TAPA)

•  Security Industry Authority (SIA),

specifically the Police and Security Group (PaS)

•  National Farming Union (NFU)

•  Unions

Law enforcement

• National Police Chiefs Council (NPCC)

• NBCC (Achieving Standards Group)

• Police Forces

• Central Motorway Patrol Group (CMPG)

• HMRC

• UK Borders (UKBA)

Local crime partnerships

• National standards

•  Supporting intelligence in daytime and night time economy

Lobbying groups

• Association of Convenience Stores (ACS)

• British Retail Consortium (BRC)

• National Federation of Retail Newsagents (NFRN)

Proactivity Business Impact Reduction Day (Op BIRD)

•  Identify and manage business crime impacts

•  Improve industry working relations with stakeholders

NBCS aims to be recognised as the National organisation for public-private intelligence sharing

We said…

Strategy: collaboration

Stakeholders

• Members

• Police and Crime Commissioners (PCCs)

• Home Office

• Ministers

• National Retail Crime Steering Group (NRCSG)

• Forecourt Crime Steering Group (SFCSG)

• Violence Reduction

•  Scottish Resilience Centre

• Tobacco Manufacture Association

Industry

•  Transport Asset Protection Association (TAPA)

•  Security Industry Authority (SIA),

specifically the Police and Security Group (PaS)

•  National Farming Union (NFU)

•  Unions

Law enforcement

• National Police Chiefs Council (NPCC)

• NBCC (Achieving Standards Group)

• Police Forces

• Central Motorway Patrol Group (CMPG)

• HMRC

• UK Borders (UKBA)

Local crime partnerships

• National standards

•  Supporting intelligence in daytime and night time economy

Lobbying groups

• Association of Convenience Stores (ACS)

• British Retail Consortium (BRC)

• National Federation of Retail Newsagents (NFRN)

Proactivity Business Impact Reduction Day (Op BIRD)

•  Identify and manage business crime impacts

•  Improve industry working relations with stakeholders

•  Possible media messaging via TV

• NCA

• HMIC

• BIDS – Project empowerment – LAUNCHED TODAY

• Delivered across the UK with over 50 PPOs arrested, one receiving 6 months imprisonment

•  Supported by Athelney Group with multiple SDU deployments

Forecourt crime

Managing petrol crime issues

PaS projects

Child sexual exploitation / Modern day slavery Identification of victims and

consistent advice for businesses Consistent civil investigations

Use of banning order, CBO, civil recovery, diversionary action,

juveniles and persistent offenders

Insurance Fraud Bureau Collaborative data sharing against

persistent cross company insurance claimants

•  Do people pay at pump and still go into the store? •  Has pay at pump lowered crime? •  Have unmanned sites:

o lowered crime? o lowered sales in previous retail locations?

•  Has fraudulent app usage in smartpay increased crime?

Data sub group (Chair)

Driving consistency across the public

and private sectors and the associated data

picture

National PCC engagement Lobbying for a

consistent message to PCCs re policing

strategy in managing business crime impacts

HMIC Supporting

collaboration to drive policing

consistency

Civil investigation sub group (Chair)

Identifying and supporting best

practice in the non-criminal approach to dealing with PPOs

Collaboration strategy feeds into the Ministerial National Retail Crime Steering Group and partners other lobbying groups

Strategy: collaboration workgroups

Home Office Violence Reduction Strategy workgroup Driving positive change in the management of those who commit violence and

driving industry best practice in retail / security preventative training.

12 Tackling business crime together

Strategy: sustainability

Growth

Sustainability will be achieved by ensuring that the solution remains an independent, not-for-profit scheme open to all businesses and Government enterprises

New membership

• Associate Members

• Member Days

• Funding

Retention

Marketing Business areas

We said…

(engaged / targeted )

RETAIL WHOLESALE DISTRIBUTION GAMBLING

CARRIERS INSURANCE TRAVEL

HIRERS BANKING CVIT

SECURITY FARMING LOYALTY SELF-STORAGE

HIRERS BANKING CVIT

Growth

Retention

Marketing Business areas

We delivered…

(engaged / targeted )

• New website

• PR

• Supportive relevant articles released

• YOY

o  Mix of Associate members achieved including fraud and major retail customers, creating a supportive member culture through collaboration

New membership

• Associate Members

• Member Days

• Funding

o  4 delivered and January 2019 planned, with agenda thus far:

o  Remote monitoring to reduce violence

o  Civil exclusion member journey

o  Private prosecutions

o  One touch reporting

o  Business into Police and NBCS

HIRERS BANKING CVIT

CARRIERS INSURANCE TRAVEL REAL ESTATE

VENDING MACHINE PROVIDERS

HIRERS BANKING CVIT

Challenges

Update

• Funding

• Marketplace challenges – multiple member businesses gone bust

• Home Office funding coming to an end

Proposed new fairer cost model

The NBCS hasn’t raised member costs for over two years. Our current flat rate structure doesn’t fairly represent business scale or NBCS usage based on operational footprint, neither does it account for group purchases of current members, by other member businesses. To create a fairer cost model considerate of these principles it has been discussed at board level to suggest a new charging structure by combined business declared annual turnover (covering group members in one cost).

We will be writing to all members post member day 4 to advise of this charging change.

Praesidio and other costs such as injunction works are in addition to this cost model, however we will cap member costs for BAU and Fraud products purchased together per contract. This cost model doesn’t apply to Associate Members as they already have a phased cost model by membership.

£71k Shortfall Although successful and growth against marketplace odds, the NBCS requires the equivalent of 9 new members (fraud / OCG / AM) by August 2019 to replace all previous Home Office funding.

Turnover Charge Principles

£0-£500m: £7,500 pa x 7 members

£501-£750m: £8,000 pa x 1 member

£751-£1bn: £8,500 pa x 6 members

£1.1Bn-£5bn: £9,000 pa x 17 members

£5bn+: £10,000 pa x 9 members

Others x 3 members

Investigations, alerts & the cost of crime

investigations raised

40 alerts sent out

by NBCS

390 incidents linked in

In the last 3 months there have been

Investigations, alerts & the cost of crime

investigations raised

110 alerts sent out

by NBCS

876 incidents linked in

Since the start of the year there have been

Strategy: member participation

Weekly top 10

• Offenders

•  Locations

• MOs

• Products

• Offence type

Unlawful encampments / fly tipping / grazing

•  Locations

• Vehicles

• Time in and time removed

Cross company exclusions / injunctions

• Proactively targeting PPOs

• Preventative action

• Takes the fight back to the offender

• Civil court breaches have weighty outcomes

•  Lessens the burden on policing

•  Shared costs

• A lack of engagement could result in displacement to those not involved

Business database

• Use the system

•  License costs are covered in your membership

•  Supports feasibility study of new stores

• Bespoke business changes can be agreed

Update alerts

• To close the loop

• To provide better prevention for all

• VRMs passed on and loaded onto central ANPR

• Rogues gallery images stored on APP by company

Participation is supported through service level agreement meetings with our Membership Manager. NBCS need active participation from members to support the fuller picture in order to provide the following information:

Most of this data supports travelling offender identification and risk prevention methodology, lowering business cost impacts and improving member ROI. The more you put in the more you get out!!

NBCS 2019 Evolution

Bringing the strategic

jigsaw together…

Strategic Assessments

•  Top ten offender tactical information captured by the Business Database / Praesidio

•  Data driving local and national workings furthering Police / member engagement, creating offender strategic assessment outputs enabling prevent and pursue options.

Exclusions / Injunctions & Crime/Civil Prosecutions

Strategic assessments drive the application of cross company exclusions, injunctions, diversionary activity and criminal / private prosecutions from all NBCS streams by the capture of offender data to prevent further offending and drive criminal / private prosecution to proactively pursue offenders.

National Guidance

All elements supported by national guidance encompassing all parameters.

Partnerships / BIDs

Washing of relevant BID / Partnership data to support exclusion / injunction and all prosecution workings locally managed/served by Community Guarding principles.

Use us. The more engaged you are, the more effective NBCS

will be and the better we can assist all concerned.

identify

investigate

arrest

imprison

member day #4 – 2018 moving with the times, innovating to … · 2019-02-01 · launch at the...

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