message from the management 15 (q3-2005).pdf15th issue, july - september 2005 message from the...

Micros-Fidelio Worldwide NewsMicros-Fidelio Worldwide News

page 1 page 2 page 3 page 4

• T.G.I. Friday’s(r) Restaurants located in the UK Deploy MICROS Suite of Products in All Locations.

For details: http://www.micros.com/press_room/press_releases/TGIFridays_UK.asp

• MICROS Installs over 1,100 InterContinental Hotels Group Properties in North America. For details: http://www.micros.com/press_room/press_releases/IHG1000.asp

• Candlewood Suites To Centrally Host OPERAXpress Multi-Property With Extended Stay Functionality.

For details: http://www.micros.com/press_room/press_releases/Candlewood.asp

15th Issue, July - September 2005

Message From the ManagementMessage From the Management

1

page 5 page 6 page 7 page 8

Dear Valued Customer,ACT is committed, since its foundation 1988, to provide its clients with high quality products and servicesin order to reach the optimum extent of customer satisfaction and expectation which is the sole indicatorof the company’s success.

This is mainly being achieved through applying significant and meaningful management criterion andapproaches.

Hiring the best calibers in the field and allowing them to attend suitable courses, locallyor abroad, helps to enhance their efficiency and awareness of the latest technology updatesin the different information and communication technology aspects.

ACT provides its personnel with the chance to discuss the business problems withmanagement to express their own opinions and to suggest alternatives for proper solutions.This has a very good impact on their productivity and loyalty, so that they feel as if theyare running their own business.

The implementation and revision of a quality management system, satisfying the requirementsof ISO 9001:2000, powerfully maintains and supports the company’s continuous success.

Finally, ACT applies strategic goals to meet the market needs by improving and maintainingmarketing activities, as well as expanding the domain of clients and introducing new range of modifiedproducts and services.

Alaa ZeinGeneral Manager

Finance & Administration

ACT’sInstallations

Message from theManagement

Micros-FidelioWorldwide News

Spot LightSuccess Story

Our Partners

Surfing the web

ACT fightsmoneylaundry andterrorismfighting

Sahl HasheeshResortCommunityProject

ACT in GitexSaudi Arabia2005

Micros 9700ver. 3

hp Blade serversSahl HasheeshResortCommunityProject

http://wwwhttp://www.

http://www.

Success Story

2

ACT SECURESTHE CROCODILES MUSEUM

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There was time when the Ancient Egyptians worshiped thecrocodile. These animals were kept in temples, respected, givensacrificial food and depicted on the emblems and banners.A died crocodile was mummified solemnly buried.

Archaeologists find lot’s of tombs with thousands of mummiesof grown-up and young crocodiles, and also eggs saturated withresin and dried. A true crocodile cemetery was found in Com-Ombo.

The Egyptian Supreme Council of Antiquities is in the phase ofinaugurating a new museum displaying mummified crocodileswhich is built near the restored Sobek temple which is dedicatedto the principle gods of ancient Com-Ombo.

ACT Security Systems Sectors has successfully secured thenew museum of God-Crocodiles. It provided the museum withthe most comprehensive integrated security solution for themuseum for securing the accessibility and preventing theftand/or damage of Egypt’s heritage.

ACT Security Systems Sectors installed....

SUCCESS STORYSUCCESS STORY

• CCTV Cameras

• Video Motion Systems

• Access Control Systems

• Fire Alarm Systems

• Fire Fighting Systems

ACT FIGHTS MONEY LAUNDRY ANDACT FIGHTS MONEY LAUNDRY AND TERRORISM FUND

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SSince money laundering and terrorism financing represent agreat danger for financial markets. Money laundering andterrorism financing are criminalized by law in Egypt.

In money laundering, the origin of revenues fromillegal activities is disguised; in terrorism financing,assets are collected and made available for carryingout terrorist activities.

Effective from 27th of February 2004 the FinancialAction Task Force (FATF) announced that Egyptis now removed from the FATF blacklist of moneylaundry. Egypt was finally removed from the blacklistof countries not taking adequate measures againstdirty money as per the announcement of theinternational body leading a campaign against moneylaundering.

Moreover, lifting Egypt’s name off the list of uncooperativecountries in the field of money laundering would enableit to deal positively with international financial organizationsand funds as well as increase Foreign Direct Investments(FDIs). Banks started establishing independent AML unitesstaffed with competent and experienced inspectors secondedfrom the Central Bank of Egypt.

In compliance with Egypt’s new legislation, ACT - joinedforces with Siron AML TONBELLER - which offers a turnkey,cost-effective and safe solution for all finance serviceproviders, to correspond to the national and internationalregulations for fighting money laundering and terrorismfinancing.

SironAML is a system-independent user solution forpreventive early diagnosis, analyses and monitoring ofstriking financial movements. Using Siron AML you meetyour liabilities within a short period of time; with moderatecosts and fast. Long-standing knowledge of the bankingenvironment, the conceptual participation of creditinstitutions and auditors as well as currently more than 500international installations at private banks, big banks andsavings banks up to the present day make sure that thespecific requirements of the credit institutions with respectto functionality, security, quality and efficiency are takeninto account to a high degree.

ACT FIGHTS MONEY LAUNDRY AND TERRORISM FUNDINGACT FIGHTS MONEY LAUNDRY AND TERRORISM FUNDING

Read more about this Solution in the coming issue.

The use of our approved systems substantiallycontributes to the compliance of the legalrequirements relating to supervision.

S A H L H A S H E E S H C i t y

S A H L H A S H E E S H C i t y

S A H L H A S H E E S H C i t y

S A H L H A S H E E S H C i t y

S A H L H A S H E E S H C i t y

S A H L H A S H E

A H L H A S H E E S H C i t y

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After ACT/TELECOM Success in winning to implement the latest technologysupporting Architecture for Voice, Video & Data (AVVID) at SAHL HASHEESHRESORT COMMUNITY, we will explain bellow the concept of Converged RealEstate Buildings/Hotels.

The traditional way of implementing the different community networks (i.e.Voice, Data, TV, Video, Fire, Security and access control Networks), was to buildseparate network per each service. Each network differs from the other in eitherdesigning or even implementation. For Example, TV & Video networks useCoaxial Cabling System with RJ58 connectors, while Voice Network usesUnshielded Twisted Pair Category III with RJ11 connectors.

Converged Network Services - a comprehensivesuite of fully managed, integrated data, voice andvideo services - is the answer.

With ACT, Working at a pace that’s right for yourenterprise, we transform your current environmentinto a converged multi-service network that givesyou control over your communications, improvedcollaboration across the enterprise, enhancedproductivity and better customer service. You’llenjoy a reduction in total equipment needs, as wellas cost savings on your traditional communicationsservices expenses. Using ACT Expertise you’ll getthe security, support, and reassurance you need tomanage increasingly complex systems as youcentralize your business strategies around the IP-enabled economy.

ACT begins by mapping out a phased approachto achieve the converged network. During thetransformation, we help you maximize the value ofthe technology you already have and focus on newtechnology investment to drive competitiveadvantage and improve operational performance.

In the end, you’ll be ready for utility-basedcomputing, the future business model forcommunication services - so you can enjoy pricingbased on the value delivered.

What is Next?What is Next?

FIGURE (I)

E E S H C i t y

S A H L H A S H E E S H C i t y

S A H L H A S H E E S H i t y

S A H L H A S H E E S H C i t y

S A H L H A S H E E S H C i t y

S A H L H A S H E E S H C i t y

5

• CCTV / IP AREA Security - enable SAHLHASHEESH Owners to secure the whole ResortCommunity using the existing IP Infra Structureusing the latest technology with less CAPEX(Capital Expenses) - FIGURE (I);

• Wireless LAN Services - enables mobilecampus users to establish and maintain awireless network connection throughout orbetween buildings, without the limitations ofcables and wires;

• IP Telephony - provides voice communicationservices using IP devices (PCs or phones) thatare connected to an Ethernet LAN through acommon wiring platform;

• IP Video - transmits and displays digital videoover IP networks, including corporate intranetsand the public Internet;

• Premise Data Services - provides the physicalconnections to individual workstations andother end devices residing on your LAN orcampus network environment;

• Unified Messaging - provides e-mails, faxesand voices messages in a single mailbox thatis accessible by a PC, browser or telephone;

• ACCESS Control / Fire Fighting - Provide theavailability to connect all the mentioned services& others through the existing IP Infra Structure.

Available FeaturesAvailable Features

Telecom Egypt

ACT in conjunction with its partner Sudico hadparticipated in GITEX Saudi Arabia 2005 -held inRiyadh from the 24th to the 28th of April 2005. Theyutilized GITEX Saudi Arabia 2005 exhibition to highlighttheir growing range financial and security solutions.

ACT - a pioneer player in the regional market,considered GITEX Saudi Arabia 2005 to be vital to itsgrowth in the Kingdom, allowing it to meet with largecustomer base under one roof, as well as showcaseits latest solutions in different IT fields.

AACT IN GITEX SAUDI ARABIA 2005ACT IN GITEX SAUDI ARABIA 2005

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ACT Marketing Team in Gitex Saudi Arabia 20

ACT has successfully presented the mostcomprehensive and efficient Financial ManagementSolutions which are SunSystems FinancialManagement and SunSystems Analytics suit, inaddition to security systems solutions: CCTVCameras, Video Motion Detectors and AccessControl Systems.

ACT has been increasing its focus in the MiddleEast and in partnership with Sudico is promotingstate-of-the-art solutions built on emergingtechnologies that cater to diverse industry segments.

GITEX is an ideal platform to showcase ACT’scapabilities and reach out a wider audience in thisregion.

About the Exhibition GITEX is one of the mostsuccessful exhibition brands that now takes placein five cities, namely Dubai, Beirut, Cairo,Hyderabad and Riyadh.

Gitex Saudi Arabia was launched in April 2002 toserve the huge Saudi market and has become anexcellent platform for companies to display thelatest technologies in the market and launch newproducts and services.

3...3...3...3...3...3...3.NEW MICROS 9700 VESRION 3

ACT IN GITEX SAUDI ARABIA 2005ACT IN GITEX SAUDI ARABIA 2005

is MICROS 9700 V 3.0 ?What

9700 HMS Version 3.0 is the next generation Pointof Sale solution for the L&E market. Version 3.0lays the foundation for true enterprise functionalityand will have an immediate impact on the overallcost associated with POS implementation,

Functionality EnhancementsVersion 3.0 ReportingReports may be generated based on a business dayor group of business days that equal a week, month,year, etc. Totals can be queried real-time, allowingusers to retrieve all of the 9700 standard reportsthrough a Report Writer simply by selecting thebusiness date from a calendar interface. Version 3supports Shift reporting and Event reporting

Opera POSThe Opera POS is close integration between Opera

and 9700 that will take advantage of the ability torun both products on a single database platform.9700 version 3.0 includes a number of PMS interfaceenhancements including Signature Capture, OfflineGuest/Room Lookup, and POS Checkout.

Enterprise Management ConsoleThe 9700 Enterprise Management Console, or EMC,is the next generation configuration tool for 9700.This application offers two significant enhancementsover previous 9700 tools.• First, EMC is web delivered. This means EMCusers will access the application from the existingweb browser (Internet Explorer) from their desktopsover a network or even the Internet.• Second, EMC will combine functionality frommany 9700 applications, including Control Panel,Confidence Test, RMC, and Credit CardConfiguration.

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Spot Light

7

The HP BladeSystem of ultra-dense, ProLiant serverblades is specifically engineered to address theneeds of space- and power-constrained enterprisesand service providers for increased server density,centralized remote manageability, and rapiddeployment, along with automated provisioning.

Designed for future expansion in a multi-tieredenvironment, the HP BladeSystem providesCustomer with task-flexibility ranging from a front-end server to a high-performance, backenddatabase server.The HP BladeSystem enables Customer to buildan infrastructure optimized for the AdaptiveEnterprise.

Consolidate, Migrate,Update

Windows or Linux...SMB to Enterprise...Any Workload, anytime

Build IT Better withHP BladeSystem

File andPrint

Web

Biz apps

Data bases

Mail andmessaging

UniversalSpares

Network Fabric

Ma

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ent

Fa

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Storage Fabric

(PART ONE)

The HP BladeSystem advantage:The HP BladeSystem advantage:

HP BladeSystemHP BladeSystem

Full portfolio of 1-, 2- and 4-processor ProLiant blade servers,with a full range of performanceand form factors.

Intelligent rack infrastructureprovides integrated connectivityand shared redundancy-optimized for the management,reliability and virtualization ofservers, storage, power, andnetworking.

Modular system design simplifiesthe construction, maintenanceand expansion of a scale-outinfrastructure.

Ultra-dense design for maximumutilization of expensive datacenter space.

Industry-leading, power-efficientperformance, with lower powerand cooling costs.

Rapid response to changingbusiness needs through dynamicresource scaling and virtualpresence and control.

Advanced management toolsthat provide, automate andsimplify a wide range of manualadministrative IT tasks.

Expert services and support toensure the successful planning,implementation and ongoingsupport for Customer’s ITenvironment.

SPOT LIGHTSPOT LIGHT

ULTRA-DENSE, EDGE SERVER BLADES

Our PartneOur PartnersOur Partners

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Completed Projects

Hospitality Sector

• Coral Beach Marsa AllamFO, MFF, MC, FCS, IFC,Micros System 9700

• Accor Sofitel MaadiMicros System 3700

• Iberotel Luxor ResortFO, MFF, FB, IFC,Micros System 3700

• Movenpick El GounaOpera PMS, IFC, MFF

• Jawharet Al Ahram HotelFO, IFC

• PhiroEgypt FO• Sheraton Montazah

Opera PMS, IFC• Holiday Inn Kuwait MFF• Movenpick Quiser MFF• Baron Heliopolis MFF• Steigenberger Golf El Gouna Resort

MFF• Coral Sea Sharm FO, IFC• Coral Bay Sharm MC• Sofitel Maadi FO, MFF, S&C,

FB, IFC• Sofitel Cataract Aswan FCS

System Integration Sector

• MCIT (Data Bank)• IDSC (Data Bank)• East Delta (Electronic Ticketing)

Security Systems Sector

• Crocodiles Museum - Com UmboIntegrated Security Solution

• The Development of the Historical Area - Com Umbo

Integrated Security Solution

Projects under implementationHospitality Sector• Coral Bay

Opera PMS, IFC• Intercontinental Jordan

Opera, MFF, MC

System Integration Sector• Egypt Air - IOCC

• Egoth - Implementing Data Infra Structure for Head Office and its Branches.

• Ministry of Interior Development of Egyptian Election Information System

Security Systems Sector

• Monuments Warehouses in Tal El Rabaa

Integrated Security Solution

• Monuments Warehouses in BahnasaIntegrated Security Solution

• Monuments Warehouses in El Wahat Dakhala

Integrated Security Solution

• El Arish MuseumIntegrated Security Solution

• Beni-Sueif MuseumIntegrated Security Solution

ACT’S INSTALLATIONSACT’S INSTALLATIONS

ContactsContactsContacts

www.act-eg.comTel.: 3010 100 - 3051 801Fax: 3058 229 - 3440 230

¥ Management:ACT Managing DirectorMr. Hasanein Tawfiq 3010251

htawfiq@act-eg.comGeneral Manager Finance & AdministrationMr. Alaa Zein 3010252

azein@act-eg.comACT General ManagerEng. Emad Osman 3010112

eosman@act-eg.com¥ Sales Sectors :General Business DirectorEng. Walid Samy 3010240

wsami@act-eg.comHospitality Sales DirectorEng. Hossam Ragab 3010114

hragab@act-eg.comNetwork Sales DirectorEng. Tarek Helmy 3010289

thelmy@act-eg.comElectronic Systems Senior Sector ManagerEng. Bassem Khalil 3010282

bkhalil@act-eg.comSystems Integration Senior Sector ManagerEng. Amr Abbas Diab 3010142

abdiab@act-eg.comSales Manager (Hospitality)Eng. Gelan Mashaal 3010188

gmashaal@act-eg.comSales Manager (Manufacturing)Eng. Hisham Amin 3010233

hamin@act-eg.comSales Manager (Hospitality)Eng. Loay Sherif 3010139

lsherif@act-eg.comSales Manager (General Business)Eng. Mohsen Sobh 3010270

msobh@act-eg.comSales Manager (Government)Eng. Osama Sawiris 3010247 osawiris@act-eg.comAccounts Manager (Government)Eng. Khaled Sharaf 3010266 ksharaf@act-eg.comAccounts Manager (Hospitality)Mr. Sherif Aly 3010144

Sherif_ali@act-eg.com¥ Marketing Department:Marketing DirectorEng. Ashraf Momen 3010116

amomen@act-eg.comSenior Marketing ManagerEng. Mohamed Abou El Leil 3010290

mleil@act-eg.comHP Marketing ManagerEng. Adel El-Monayer 3010292

asamy@act-eg.com

Networking Marketing ManagerEng. Ayman Dessouky 3010165

adesoqi@act-eg.comPMS Marketing ManagerEng. Ehab Zaki 3010243

ezaki@act-eg.comPOS Marketing ManagerEng. Hani Kondos 3010236

hkondos@act-eg.comFinancial Solutions Regional Marketing ManagerMr. Maged Taha 3010276

Mtaha@act-eg.comMicrosoft Senior Pre-sales EngineerEng. Mohamed El Guindy 3010261

guindy@act-eg.com¥ Services Sector:Applications & Helpdesk Senior ManagerMr. Hisham Hassan 3010126

hhassan@act-eg.comNetworking & Communication ManagerEng. Yehia Sabry 3010172

ysabry@act-eg.comProfessional Services ManagerEng. Amr Dorra 3010224

adorra@act-eg.comCustomer Support ManagerEng. Khaled Kamal 3010214

kkamal@act-eg.comPOS Systems ManagerEng. Mohamed Abd El-Fatah 3010230

mfattah@act-eg.comFront Office Applications ManagerEng. Hisham Al Shahawy 3010132

hshahawy@act-eg.com¥ Support And Help Desk:SupportCustomer Service 3010267

Fidelio, Sun & Payroll 3010127

Network & Comunication 3010167

Professional Services 3010 257

Help Desk:Call Dispatcher 3010118-3456224

Support@act-eg.comCall Dispatcher Supervisor 3010171 Fax 3058229

¥ Projects Department:Projects & Logistics ManagerMr. Karim Tawfiq 3010141

ktawfiq@act-eg.comSI Projects ManagerMr. Hany El Bedewi 3010229

hbedewi@act-eg.comHospitality Projects ManagerMr. Mohsen Emam 3010117

memam@Act-eg.com

Escalation Procedure

Customer

Help Desk(call Dispatch) Tel: 3010118

support@act-eg.com

Help DeskSenior Manager Tel: 3010126

hhassan@act-eg.com

Service Director

General Manager

Managing Director

www.act-eg.com

Marketing DepartmentTel: 3010 116 - 3010 290marketing@act-eg.com