nonverbal communication€¦ · nonverbal communication (body language) is behavior other than...
Post on 08-Jul-2020
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Nonverbal Communication
Body Language
Nonverbal communication (body language) is
behavior other than spoken or written
communication that creates or represents
meaning. In other words, it includes facial
expressions, body movements, and gestures.
Nonverbal communication is talking without
speaking a word. It is very effective, maybe even
more so than speech. Remember the saying,
“actions speak louder than words.”
Body language says a lot about a person at work,
at home, in relationships, friendships or just
talking or watching people in general. Your body
sends out signals or messages to someone
without you having to say a word. You could be
talking to someone and your body language will
convey something else entirely. In a business
setting, your boss, your co-workers, other people
coming and going can all see what you may or
may not be saying to someone, whether you use
words or not. Observing people is a great way to
learn about body language communication and
how you talk to people.
EYES
Direct Eye Contact
• Shows you are interested- consider common phrases about people in love-“she only has eyes for him”, “they can’t keep their eyes off each other”
• Confident
• Being truthful
Avoiding Eye Contact
• Trying to hide
something- lying
• Nervous
• Not interested
Eyes Glancing all Around Room
• Bored
• Lack of interest
Rolling Eyes
• Disgust
• Disagreement
Piercing Eye Contact
• Angry
• Feels superior
HEAD
Nodding Head
• In agreement
• Shows you are
listening and
comprehending
Playing with Hair
• Insecure
• Nervous
FACE
Smiling
• Says I am happy to
be here
• Friendly, inviting
• Puts someone at
ease
• Agreement
Sweating
• Nervous
• Scared
Yawning
• Boredom
Blushing
• Embarrassed
• Angry
HANDS
Fidgeting with: rings, watch, cuff-links,
buttons, pens, rubber bands, paper
clips, spectacles, cuticles and nails,
note cards, coins in pocket, pointers,
etc.• Nervous
• Scared
• Lack of confidence
Clutching: back of a chair, notes, desk,
side of a lectern
• Nervous
• Scared
• Lack of confidence
Drumming Fingers
• Boredom
• Lack of interest
• Frustration
BODY
Leaning toward speaker or positioning
body toward speaker (when seating
down)
• Interest
• In agreement
Arms Crossed
• Opposition
• Thinking deeply
• Defensive
• Putting up an
unconscious barrier
between yourself and
others
Feet on Desk, Hands behind Head or
on Hips
• Dominance
• Power
• Overconfident
Looking at Watch, Door
• Lack of interest
• Boredom
Brisk Walk
• Confidence
Standing Tall
• Confidence
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